Sheehy Ford of Richmond

Couldn't be happier Let's start by saying I couldn't be happier with the ENTIRE process at Sheehy Ford of Richmond. Working with Peter Karys was seamless as he helped fi Let's start by saying I couldn't be happier with the ENTIRE process at Sheehy Ford of Richmond. Working with Peter Karys was seamless as he helped find the PERFECT truck for me. Some keywords to describe my experience purchasing from Peter Karys and Sheehy Ford of Richmond. •No-pressure, didn't feel rushed •Peter is trustworthy •He listened to me •Quick and painless — the dealership made the process easy •Quick and clear communication (email or in-person) •No games •Final price was exactly as negotiated (no last-minute surprises) •Peter is professional and polite •The entire staff was attentive to my needs •Peter went above & beyond — I will recommend him to everyone I know that's in the market for a new vehicle. Craig Grizzard More

Excellent Dave Willoughby is exceptional. Second vehicle I've purchased from him, and will be back for my wife's next car as well. Laid back, not pushy, patient Dave Willoughby is exceptional. Second vehicle I've purchased from him, and will be back for my wife's next car as well. Laid back, not pushy, patient (I have lots of questions and take forever to decide). VERY KNOWLEDGEABLE about what he is selling. Frank in service is also amazing, took very good care of me while getting some warranty work done. More

Great Overall Experience Staff was helpful, knowledgeable and flexible. I was able to get in out and very quickly. Got a good deal with a helpful staff. The overall experie Staff was helpful, knowledgeable and flexible. I was able to get in out and very quickly. Got a good deal with a helpful staff. The overall experience was easy. More

Smooth and efficient purchase We worked with William Goin and found him to be an excellent sales consultant. He helped us find just the right vehicle and worked hard to get it to u We worked with William Goin and found him to be an excellent sales consultant. He helped us find just the right vehicle and worked hard to get it to us with the options we wanted at the very best price. We appreciate the extra time he took to locate the car we wanted. More

Awesome company to do business with I am so impressed with this company. They did all they could to provide me with the best service and meeting all my needs for my new used car. The S I am so impressed with this company. They did all they could to provide me with the best service and meeting all my needs for my new used car. The Sales Manager Calvin McHenry is a gentleman and genuine. And my salesperson Carlos Hernandez was a gem to work with too. I WILL return one day when I am ready for another car and I HIGHLY recommend Sheehy Ford this location. More

New to me car purchase I first encountered William Goin about 15 years ago. He struck me as a very down to earth person who was trustworthy and honest. We have built up a I first encountered William Goin about 15 years ago. He struck me as a very down to earth person who was trustworthy and honest. We have built up a great customer/dealer relationship over the years and several car purchases. When I need help he is there to offer it and has proved to me over and over that my loyalty is not misplaced. I have encouraged others who are in the market for a new or used car to go and see William first, because they will not be disappointed. He is a good guy who is fair and honest and I will continue to utilize his expertise whenever I find myself in the market for a car. More

Unsatisfied:Bare Minimal Service Unsatisfied: Bare Minimal Service from Sheehy Ford in their Service Department in Richmond Virginia. Being in the military for 23 years, I know a thin Unsatisfied: Bare Minimal Service from Sheehy Ford in their Service Department in Richmond Virginia. Being in the military for 23 years, I know a thing or two about service. When I came into the Sheehy Ford Dealership in the morning for an oil & valve cover gasket servicing. I felt Jeff Dowdy (customer service representative) in the Service Department was slow getting to his desk when I showed up at 8:30am. Another customer service representative covered for him in the beginning. Once Jeff finally showed up after about a quarter of hour or so later, he was quick and effective in telling me they can replacing the gaskets in no time... I am thinking, great, this place is not wasting my time! So I came back in three hours which my vehicle was finished. So Jeff Dowdy ask if I would like to have the 'Service Engine Soon' Indicator Light turned off. I was thinking this is unprofessional for a Ford Dealership to fix an issue & forgot to turn off the Engine Indicator Light... Attention of detail is definitely lacking at Sheehy Ford Dealership. I told him, Yes, please clear the code which he did quickly. Jeff completed the transaction & out the door I went. No Resolution: About 10 miles down the road, the Engine Indicator Light when off. So I called Jeff Dowdy at the Sheehy Ford Dealership. I ask him about the gaskets and why the Engine Light is ON again. He stated, we only performed the gasket maintenance and no other troubleshooting (no diagnostics) was done on the vehicle even though the Engine Light was ON. He then blamed it on one of his coworkers for not telling him I wanted the problem fixed. He referred to the problem as my issue that Sheehy Ford Dealership did not do a vehicle diagnostics. The bottom line was Jeff Dowdy was unfriendly and unhelpful in solving my issue. I have zero confidence & trust in this individual. I move down the road and get it fix somewhere else. I’ve been to all 50 states and I've been to many Ford Dealerships around the country, too. I would not recommend the Sheehy Ford Dealership in Richmond VA. It definitely lacks Commitment to Service. Another Ford Dealership in the area would have been friendlier for me. Lieutenant Commander Kelly Beamsley US Navy (Retired) More

Sales Consultant This is our 4th vehicle from William and we have nothing but good things to say about him. Definitely recommend him. Friendly, knowledgeable, and co This is our 4th vehicle from William and we have nothing but good things to say about him. Definitely recommend him. Friendly, knowledgeable, and courteous. More

Could not have been better. My husband and I have always been Ford owners. Have 3 currently. My car is 2013 Explorer but had 90,000 miles on it so time for a new one for me. G My husband and I have always been Ford owners. Have 3 currently. My car is 2013 Explorer but had 90,000 miles on it so time for a new one for me. Giving old one to my 16 yr old granddaughter. We have dealt with William Goin for a long time. We will always come back to him to purchase a new vehicle at Sheehy.We like his style of selling. He has always been , what I call a straight shooter, trustworthy and he stays on top of finding the exact car I am looking aggressively. But, Never being pushy. That is one thing I do not like about sales in any field. I was in Sales for a pkg company for 32 yrs. and you can be a very successful sales rep without being aggressive and pushy and dishonest. People can see right through that. I have recommending William Goin to many friends and will continue to do so. Sheehy is blessed and very lucky to have him as an employee. We will be back in 1 yr to purchase a new Ford F-150 pickup truck from William Goin. More

Sheehy car buying experience Dave was very helpful in my car shopping experience, I highly recommend him to anyone looking for a new or used vehicle. He was easy to get along and Dave was very helpful in my car shopping experience, I highly recommend him to anyone looking for a new or used vehicle. He was easy to get along and work with, and was not pushy. More