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Sheehy Ford of Richmond
Richmond, VA
1,563 Reviews
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October 22, 2015
Amazing customer service Seth Parker, sales consultant, at Sheehy Ford really goes above and beyond for his customers. If you're going to buy a car, buy it from him. He is hon Seth Parker, sales consultant, at Sheehy Ford really goes above and beyond for his customers. If you're going to buy a car, buy it from him. He is honest and fair, and he's very enthusiastic. I felt like my time was respected and I had a great buying experience. Jeff Dowdy in service also makes sure to keep you in the loop when your vehicle is being serviced. I appreciate all the work he did for me. I really feel like I'm being taken care of. I plan on buying all my future cars from these guys! More
by CarterH84
Employees Worked With
Jeff Dowdy, Seth Parker
October 09, 2015
Horrible I purchased my truck from Sheehy 5 months ago and it was a run around from the beginning. I was told it would be ready this day then that day and I fi I purchased my truck from Sheehy 5 months ago and it was a run around from the beginning. I was told it would be ready this day then that day and I finally ended up getting it 2 weeks later then the day I was told. Five months have passed and it has already broken down with nothing of my wrong doing. It was due to an improper repair from somebody before I purchased it. I purchased the extended warranty and due to what happened they are not liable to cover it. It was not a sold as a "as is vehicle" so I reached out to the GM for some understanding and assistance in the matter thinking they would stand behind their sale but that was not the case. He said to me that these things happen and there is nothing he can do. I would strongly recommend anyone purchasing a vehicle to go somewhere that stands behind their sales. More
by matt10
Employees Worked With
Michael Johnson
September 05, 2015
Take your money and business elsewhere I purchased a used 2013 Boss 302 from this dealership in early July, 2015, which about 9,200 miles. After agreeing to the purchase, we waited for I purchased a used 2013 Boss 302 from this dealership in early July, 2015, which about 9,200 miles. After agreeing to the purchase, we waited for 90 minutes to two hours for the finance department, even though we were paying for the car with a cashier's check. The salesmen disappeared, and we sat, waiting, and waiting, and waiting ..... Except, of course, for a couple of visits from other employees trying to upsell protectants, etc. Even though the dealership was running a barbeque, no one bothered to offer food or snacks. While we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from us. Upon arrival in California, the vehicle was inspected by CHP to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the Carfax report as it was not paid by an insurance claim. This was not disclosed by the dealer. Further investigation into the trackey, requiring several visits to a local Ford dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key. A report to Sheehy management yielded no response, other than a claim the it was fine when the vehicle left the lot. I also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges. The service enter reported that significant adjustments were required to properly align the vehicle. It will be no surprise that I suggest you take your business and cash elsewhere. More
by boss302owner
Employees Worked With
Patrick McDowell, Mike Lorton, Seth Parker
September 01, 2015
Very Happy With Our Experience! My husband and I recently purchased a 2015 Ford Edge at Sheehy Ford. Our sales representative, Tim Bondurant, was very helpful. We went to the dealers My husband and I recently purchased a 2015 Ford Edge at Sheehy Ford. Our sales representative, Tim Bondurant, was very helpful. We went to the dealership that day with two different vehicles in mind and many questions. Tim was very knowledgeable about the vehicles and was able to answer every question we had. No high-pressure sales tactics were used during our visit. Tim knew it was important to us to find the right vehicle for our current needs and he gave us plenty of information and time to help us make that decision. We highly recommend Tim Bondurant! More
by Theresa
Employees Worked With
Timothy Bondurant, Sales
September 01, 2015
used truck purchase Tim Bondurant was very helpful in helping me select a good used truck with a good warranty..2013 f350 diesel will most likely last me until old age se Tim Bondurant was very helpful in helping me select a good used truck with a good warranty..2013 f350 diesel will most likely last me until old age sets in.. travel on!!!!!!!! More
by dale
Employees Worked With
Tim Bondurant
August 24, 2015
Great Salesman !! William was top notch ! He fit me with a truck that meets all my wants and needs. I would highly recommend William to anyone interested in purchasing William was top notch ! He fit me with a truck that meets all my wants and needs. I would highly recommend William to anyone interested in purchasing a vehicle. Patrick in financing was also great! AAAAA+++++ to William !!!! I will be dealing with him in the future !!! More
by 1967daw
Employees Worked With
Patrick McDowell, William Goin
August 20, 2015
Worst customer service. I found a truck listed under sheehy that I was interested in. Come to find out I had to wait 5 days just to see the truck. Why put a vehicle for sale I found a truck listed under sheehy that I was interested in. Come to find out I had to wait 5 days just to see the truck. Why put a vehicle for sale on a website if it can't even been seen or test driven. Once I got to the store the employee seemed bothered that I was even there. Once we started working on the deal I was advised that they do not budge on prices at all and that if I did not like the offer then I guess there wasn't a deal. Needless to say the worst experience I have ever had in a dealership. And the last vehicle I bought I ended up getting screwed over and this place was trying to do the same thing. More
by Andy
Employees Worked With
Rex Dix
August 13, 2015
Awesome salesman I went into dealership to consider a purchase of a new 2015 Ford Focus. Andre that was on his,way home came to help me. Well I did purchase my "Ruby" I went into dealership to consider a purchase of a new 2015 Ford Focus. Andre that was on his,way home came to help me. Well I did purchase my "Ruby" which I named her for her brilliant color. I purchased my car about a week and a half ago and Andre is still checking to see if I'm happy with my car and what more can he do. HE'S awesome never could be happier. Please ask for Andre if looking for a car. More
by nurse1958
Employees Worked With
Andre Felder, Niki George
August 12, 2015
Great Experience Tim provided excellent customer service and pricing that fit within my budget! I would recommend him to my fellow business associates and friends. Tha Tim provided excellent customer service and pricing that fit within my budget! I would recommend him to my fellow business associates and friends. Thanks Tim! More
by Paint Man
Employees Worked With
Tim Bondurant
July 24, 2015
Seth Parker will be our Salesman for Life I came to Sheehy at Midlothian after having a questionable experience with another dealer earlier in the evening, and by the point I came in (around 7 I came to Sheehy at Midlothian after having a questionable experience with another dealer earlier in the evening, and by the point I came in (around 7:00PM) to Sheehy Midlothian, I was somewhat short on patience and willing to give the dealership about 20 seconds to impress me or make me turn around and walk out the door. Thankfully, it didn't take Seth 20 seconds to make us feel comfortable and ready to start the experience. While we were on the way, Seth contacted me to find out what we were looking for- and by the time we got there, he already had 3 very strong contenders side by side and ready to go. Seth did a great job of explaining the differences between each of the 3 vehicles, answering all of the questions we had, and moving us through the process at a quick enough pace where we didn't feel like our time was being wasted. He did not allow his personal feelings to shade which vehicle we ultimately wanted to test drive, and remained very neutral to allow us to make the choice that worked best for our family. Once we did choose a vehicle, Seth was very patient with us during the negotiation and finance discussions, and allowed us to fairly and objectively discuss the price. Because it was so late in the evening, it took us until well after 11:00pm to handle all of the paperwork and transactions, and Seth (and the finance manager, I believe Wes) stayed until the entire transaction was done, and made arrangements for the car to be detailed and programmed the next day as the service department had long departed. Having arranged for a babysitter, and with my husband leaving to go out of town the next day, it meant a lot to us that Sheehy stuck with us through the entire transaction even though it meant working well past the closing time. After the poor experience at the first dealership, we were relieved and impressed with the difference we experienced the second we walked into Sheehy Ford Lincoln-Richmond, and particularly with Seth. We can't wait to come back and get a new truck for my husband! Thanks again to Seth, and each of the other folks that made our purchase a happy one. More
by sunshiny299
Employees Worked With
Wes Taylor, Seth Parker
