
Sheehy Honda
Alexandria, VA
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Needed a car and Rafael came through! I found a car online Sunday morning as I was perusing one of the online sites, not Sheehy's. I found a 2014 CR-V with low mileage and it wasn't gray I found a car online Sunday morning as I was perusing one of the online sites, not Sheehy's. I found a 2014 CR-V with low mileage and it wasn't gray (it was blue) so I was intrigued. I inquired and within MINUTES I received a phone call and an email from Rafael Perez. He answered every question I had while I gathered my family to see this vehicle. I told Rafael I didn't want to deal with anyone else. If I'm talking with him, I want to work with him. Other dealerships tell you to come in to meet with Manager So & So. You get there and spend about 45 seconds with the manager and then you're hoisted onto a salesperson who is still cutting teeth. Rafael met my family and I right away, showed us the vehicle, and we test drove. The negotiation process was great. I was very tired at other dealerships of the salesperson saying "let me check with my manager," and barely budging. I understand it is a business and the dealership needs to get their money's worth, but that experience is tedious and gets old fast. Rafael and Dean (manager) worked with us to get the price we felt was fair. Then Robert (also excellent at his position and an all-around nice guy) from Financing explained our options clearly and got our plates on, got our car insurance updated right then and there. We drove out -- four hours later -- with the vehicle I saw seven hours prior online. Call Rafael for your next vehicle - he listens, answers questions promptly, and works with you. He isn't trying to sell you, he wants to earn your business. More
Kudos re: Kristoffer Just wanted to say how helpful and knowledgeable Kris is!!! He even explained some of the repairs in detail which made me feel good about working with Just wanted to say how helpful and knowledgeable Kris is!!! He even explained some of the repairs in detail which made me feel good about working with Sheehy Honda. I feel like Kris and the other Sheehy Honda service people are a great asset to Sheehy Honda. Kudos!!! More
Awesome Rafael had helped me and my family get the car that I wanted. Hes a very friendly person and it was clear that he was well informed about the hatchbac Rafael had helped me and my family get the car that I wanted. Hes a very friendly person and it was clear that he was well informed about the hatchback I wanted considering he told me everything I needed to know. More
Jason Smith excellent sales service Me and my wife came in just to look at the Pilot and with the help of Jason Smith he was able to get us in the perfect vehicle at the perfect price. Me and my wife came in just to look at the Pilot and with the help of Jason Smith he was able to get us in the perfect vehicle at the perfect price. He answered each and questions we had and made the experience so easy. More
One of the best experiences on buying a car! My experience with Edwin Castro was amazing. Edwin took his time and understood exactly what i was looking for; he immediately discussed my options an My experience with Edwin Castro was amazing. Edwin took his time and understood exactly what i was looking for; he immediately discussed my options and was never "pushy" on his sales approach. He worked out a sweet deal that could not be resisted after going over the numbers. I highly recommend this dealership and most importantly, ask for Edwin. 100% Professional. More
Friendly staff Excellent service ... Friendly staff and very good assistance .., and the service was done before the time I was told ... It was very convenient for Excellent service ... Friendly staff and very good assistance .., and the service was done before the time I was told ... It was very convenient for me More
Jocelyn Mills at Sheehy Honda Jocelyn Mills was very welcoming and knowledge of the vehicle that I selected. Her customer service was above any standard as she offered plenty of in Jocelyn Mills was very welcoming and knowledge of the vehicle that I selected. Her customer service was above any standard as she offered plenty of information and expertise with. Mr. Delarouge was quick and swift with the financing as well. Thanks to both Jocelyn and Robert my experience with Sheehy Honda was above my expectations, very understanding and no haggle. Thank you once again to those at Sheehy Honda. More
Best Customer Service Ever! Right after requesting information about a vehicle, I was quickly contacted by Jocelyn Mills to set up an appointment to come see the vehicle. When I Right after requesting information about a vehicle, I was quickly contacted by Jocelyn Mills to set up an appointment to come see the vehicle. When I arrived Ms. Mills was very attentive and was able to answer my questions regarding the vehicle. All the pricing information was upfront and no games were played. Once I made my decision to purchase the vehicle, I was transferred to Robert Delarouge who was able to obtain a great financing package to close the deal. I couldn't believe how easy it was! More
Excellent customer service and best price in the area Just purchased a 2016 Honda Pilot EXL f With the help from Roberto Guandique. The customer service was excellent from beginning to the end. Right bef Just purchased a 2016 Honda Pilot EXL f With the help from Roberto Guandique. The customer service was excellent from beginning to the end. Right before they were deliviring the car a piece on the door handle broke off. Right away they changed the car without any questions. Roberto was professional and made sure the deal was right for us. I looked for the right car at several dealerships but Robero made it happen and at the lowest price. Robert in finance was a professional and a real help making a decision on the extended warranty and was straight and forward no games. Will buy my next new car from sheehy and Roberto More
The way a car buying experience ought to be Rafael Perez made my car buying experience as painless as car buying can be. No high pressure sales. Very knowledgeable. A pleasant and professiona Rafael Perez made my car buying experience as painless as car buying can be. No high pressure sales. Very knowledgeable. A pleasant and professionally handled experience. If you are thinking of buying a car at Sheehy I highly recommend dealing with Rafael. Erika handled the financial paperwork and was equally pleasant to deal with and very efficient. Sheehy is lucky to have two employees the caliber or Rafael and Erika. More