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Sheehy Honda
Alexandria, VA
1,390 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,390 reviews
June 22, 2011
Tracy was great -personable, professional, and made me feel I could trust him. He took the time to show me different models I was considering, honestly told me he was brand new at the job, but got answers feel I could trust him. He took the time to show me different models I was considering, honestly told me he was brand new at the job, but got answers when he didn't have them. He didn't push anything on me and didn't rush me. I'd buy from him anytime and recommend him. He took care of getting the rust spot fixed promptly. He gets straight 5s I would suggest when he answers his cell phone he say his name, and not just "hello." I dont understand the need to have the estimator, or whatever his title is, feed info to Tracy to then feed to me. Why not just have the three of us sit down? It does not help me as customer feel everything is above board...the back and forth with Tracy discussing pricing out of my ear shot is disconcerting. I don't blame Tracy, I blame the car selling system Sheehy employs. Miguel (sorry, don't know last name) was friendly but again, I felt like he was playing games. He wrote down 3 prices with all the same financing but different options - no VIP, with warrantee, etc. And again, he had to go out of the room to see if he could get me a better deal. I feel the process is designed to wear you down. I'm not just interested in the bottom line but how we got there. Telling me he didn't have to reveal the price included GAP insurance until after I had agreed to the payment - saying that's how he got the rate I got - smacks of dishonesty. He proceeded to explain, but he was condescending. He actually laughed at me when I was trying to see how the contract lines related to the original paperwork prepared by the front, saying I was worrying about a few cents! Is he paying my loan? The contract was actually wrong; $300 VIP dollars had not been subtracted, so if I hadn't reviewed it, I would have not had that credit. I don't need any of your employees to be my best friend - which he proceeded to tell me many of his customers become - but I don't like being laughed at. And finally, why do I have to choose between new and used before I meet with the financing person? Since I have an excellent credit score, 1.9 APR on a new car might have made sense if I had been given the opportunity to discuss that vs. The used car payments. But no, I had to choose one. this should be sufficient to have you accept the ratings given. More
by Kmh1331
Employees Worked With
Tracy Saunders, Miguel
June 22, 2011
I came in because of the great fast response from the Internet Manager Slavenko. I sent 6 quotes, he sent me a price within 5 minutes! I got bombarded with calls but no one would give me a straight answe Internet Manager Slavenko. I sent 6 quotes, he sent me a price within 5 minutes! I got bombarded with calls but no one would give me a straight answer. I'm glad that there is at least one dealership in the area that does Internet selling the way it was designed. I'm not a person who likes to go online and write reviews but the entire experience was just that good. They even beat the rate I walked in with from my credit union. Overall a hassle free even I might say a fun experience! By far my best buying experience. More
by Joanna121
Employees Worked With
Slavenko
June 15, 2011
In terms of customer satisfaction, Sheehy Honda of Alexandria is among the best dealerships in the Northern Virginia area. The excellent sales team provides the customer with the knowledge in buying p Alexandria is among the best dealerships in the Northern Virginia area. The excellent sales team provides the customer with the knowledge in buying power of vehicle performance & reliability, comparisons, ratings, and a stress free guaranteed lowest price quote. Leading the sales team and for the best sales experience is a new comer to the Sheehy team of Alexandria named Tracy Saunders. Tracy invokes customer confidence in the quality of the car buying experience at the lowest possible price. His professional and personal dedication to customer satisfaction deserves the highest ratings of all auto sales professionals. More
by KatieLieto
Employees Worked With
Tracy Saunders
June 10, 2011
My husband and I were planning of getting a car. Fortunately on our way home, we saw Sheehy Honda along Richmond Hway. We thought of stopping by to browse for affordable, nice used cars. When we wer Fortunately on our way home, we saw Sheehy Honda along Richmond Hway. We thought of stopping by to browse for affordable, nice used cars. When we were there, Rafael was the one who approached us and helped us all through out the day. He is very helpful; he assisted us patiently, from one car to another. My husband and I couldn't decide which car to get coz we're choosing over from used 2010 Civic (which I fell inlove) and 2011 Fit (very small, compact car IMO!), then after a minute or so, Rafael present us a 2012 Civic LX in Blue. This car is NEW and it's just got delivered on that day, plus 0 miles. Of course, we're tempted and interested with the car. Rafael make sure to us that we will get it and we're not gonna leave the shop without the car. Even though we did not get the price we want still we're satisfied with the car and the customer service Rafael has offered us! He is also very friendly, you will never get intimidated or anything like that and you can easily have a good rapport with him, which is great for a customer service. We will surely recommend Sheehy Honda and asked for Rafael Maestre for outstanding customer service!! :) More
by MarloLynne
Employees Worked With
Rafael L. Maestre
June 09, 2011
Rafael has a great personality and is extremely pleasant to work with (and a good sense of humor). Even though the purchase process took a while, Rafael did not pressure us and was quite pleasant in trying to work with (and a good sense of humor). Even though the purchase process took a while, Rafael did not pressure us and was quite pleasant in trying to accomplish the goal I was looking for. He is a great sales person. More
by SelmaL
Employees Worked With
Rafael L. Maestre
May 27, 2011
We purchased our first car from this dealership. At the time the process seemed smooth, but the more we found out afterwords, the more we realized how shady their tactics are. The biggest thing was the VIP time the process seemed smooth, but the more we found out afterwords, the more we realized how shady their tactics are. The biggest thing was the VIP club information. Our salesperson at one point said he would "include it" if we purchased the car today. Later on when we looked at the paperwork he did include it, at full price to us! Be very careful about what they say and make sure you're paying attention, otherwise they will take advantage of you quickly. More
by kazper
Employees Worked With
Rick
April 17, 2011
We spoke with a Earl Stuart and made an appointment yesterday to see a specific minivan tonight. Confirmed it again via email AND phone last night. So today, we drive for an hour in rush hour traffic yesterday to see a specific minivan tonight. Confirmed it again via email AND phone last night. So today, we drive for an hour in rush hour traffic, prepared to pay cash for this minivan. We get all the way out there and this is strange, but Earl is not around. His associate agrees to help us. We walk outside to see the minivan and when the dealer stops walking, we realize this is a completely different car, different color, and about $3k more than the one we came to buy. What happened? Well, he says, another salesman sold it to his father in law today. What? We were furious! Why no phone call, no email, no nothing to let us know the car had been sold? No answer. But, the salesman says, we have *this* minivan-it’s the only other Odyssey on lot. This minivan was not on their website, so we had not seen it earlier. So, okay, we say, this is outside our range, before we even look can you come down closer to the price of the car that we came here to see? Yes, he says, we feel badly that you came out here and the car you wanted is gone and no one informed you of that fact. So okay, we look, we get in, we check it out. Looks okay, and if they will come down in price, maybe we’re interested. We ask to test drive car, and wow (!) battery is dead. That’s weird, but he gets car to give us a jump. Alarm bells are going off in our heads, but we persist. Car drives fine, we like it, we came prepared to BUY a minivan tonight. Off we go to work out financials. Remember, we had told him what our price was, and we felt this was doable. So, inside at the desk, we wait, he walks around and talks to his manager. Comes back, well, we have another minivan that I just realized is on the lot, for the price you wanted. But it’s got 40k more miles than the one we originally wanted and the one we saw and drove. No, we say, what is the price of the car we drove?! Well, it’s the price on the sticker he says. At this point, I am just so furious, I could not believe this is how people are treated. We would not have driven the car if we had known the price was not going to come down to what we told him we were prepared to pay. I am still fuming that I wasted my evening trying to buy a car at Sheehy Honda in Alexandria only to be yanked around and lied to. They are the master of bait and switch clearly. What’s really unfortunate is that we were trying to deal with this salesman honestly, and were being up front with him. We understand car dealers need to make a profit on cars. But to do so by using bait and switch tactics and by being dishonest with your customers, Sheehy Honda is really the lowest of the low. Buy a car from Sheehy Honda in Alexandria at your own risk. More
by gina a.
Employees Worked With
earl stuart
March 04, 2011
I loved working with Will he was great! I went in looking for a 09 Honda pilot. They didn't have what i wanted in stock so Will went out and found me my perfect car! I believe he found it online at Openlane. for a 09 Honda pilot. They didn't have what i wanted in stock so Will went out and found me my perfect car! I believe he found it online at Openlane.com. I couldn't be happier with my new car and with the service i received. Thank you Sheehy Honda! More
by nrollins
Employees Worked With
Will Valverde
February 22, 2011
Our experience began wonderfully at Sheehy Honda. Our sales professional was top notch, that is where the good times ended. They were happy to take our money and move us out the door, but then it was on sales professional was top notch, that is where the good times ended. They were happy to take our money and move us out the door, but then it was one things after another. They needed something else turned in, some other signature, and on and on. Furthermore, you receive a call from one person, call back at the number they gave you and there is no answer, as well as you never speak to the same person twice so they never know what is going on and you have to waste time telling them things over or what you have already gave them! At this point, having the car for about a month I am urging my husband to return the car. Once you are done dealing with the floor staff you are treated with very little regard. Being in a customer service field this offends me because I know being nice to people is easier than being a jerk. The folks at Sheehy Honda think otherwise. Having wonderful credit and a big down payment seems to get you more trouble then if I went in there broke. Next time I am going to stick with Toyota, in which this NEVER happened! More
by NOVAwife
Employees Worked With
Everyone
