Sheehy Honda

Review of Sheehy Honda Alexandria Service Department I have been a loyal Sheehy customer for more than ten years. I bought two vehicles here and have relied on the service department for routine work. My have been a loyal Sheehy customer for more than ten years. I bought two vehicles here and have relied on the service department for routine work. My last visit—a simple oil-change—was my worst experience yet. I scheduled ahead, confirmed that a synthetic oil change with my $34.95 coupon would total about $60, fees included, and was told the job would take two hours. At drop-off, Service Advisor Janette told me the coupon only knocked $22 off, though the fine print did not indicate that. She blamed the Sheehy customer-service line for “giving out false information,” and quoted a new wait time of three hours. When I pressed, a manager finally stepped in to honor the original price, but only after an argument. Janette was curt, dismissive, and excuse-driven. She complained about workload, resisted honoring what Sheehy had promised, and left me feeling like my business was a burden. For a department I have trusted for a decade, this was a sharp decline in service. Sheehy Honda can do better. Advertise the full out-the-door cost up front. Ensure all representatives convey the same information. Most of all, coach staff to treat long-time customers with courtesy instead of contempt. Until then, I’ll take my cars—and my trust—elsewhere. More

Jeanette and the staff at Sheehy Honda have been doing a excellent job setting up and doing the maintenance on my Honda. They are always polite and professional. excellent job setting up and doing the maintenance on my Honda. They are always polite and professional. More

Both the agents and accountants are very helpful and knowledgeable they convince me to buy the car in half an hour expedited the process even it was after hours they still stay with me and finish the pr knowledgeable they convince me to buy the car in half an hour expedited the process even it was after hours they still stay with me and finish the process thank you More

Nice check in staff for service. Give review of what service to be done and good follow up. Continues to help if any problems. Give review of what service to be done and good follow up. Continues to help if any problems. More

Excellent service all the time love the way they treat us specially pallob ahmed and mister kavin for the great service specially pallob ahmed and mister kavin for the great service More

Worked with Chuck and Anthony quickly to get a deal. Process was easy and no games (so appreciative!) Process was easy and no games (so appreciative!) More

I received great car service through your valuable service assistants.One of them is Mr. Richard Chou. He goes way beyond to provide a qualifying best services for his customers.Thank you. service assistants.One of them is Mr. Richard Chou. He goes way beyond to provide a qualifying best services for his customers.Thank you. More

Very rude and unprofessional service members. Left the vehicle for recall and regular maintenance service. Was told that I will be contacted when the vehicle is ready but never notified me of it. Left the vehicle for recall and regular maintenance service. Was told that I will be contacted when the vehicle is ready but never notified me of it. I called in after several hours to check in and was told it was been ready. I asked why I wasn’t called as told and the service member didn’t want to answer it and simply handed me the keys. Very disappointed with Sheehy’s service. More

My dealings with this dealership have been very professional for maintenance and car buying visits. professional for maintenance and car buying visits. More

You might ask for Endzo the service person who gives outstanding service. He will answer any questions and have your car ready when he promised. For this reason this is the only place I take my Honda. outstanding service. He will answer any questions and have your car ready when he promised. For this reason this is the only place I take my Honda. More