
Sheehy Honda
Alexandria, VA
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The service was very efficient and seamless with the assistance of the agent, Rachel. The dealership offered some of my best experiences and would definitely recommend. assistance of the agent, Rachel. The dealership offered some of my best experiences and would definitely recommend. More
Wonderful experience. Got everything I wanted at the right price. Smooth sailing. Everyone was great. My finance manager Edison was very knowledgeable.Enjoying my new car. right price. Smooth sailing. Everyone was great. My finance manager Edison was very knowledgeable.Enjoying my new car. More
Sheehy has been servicing our Hondas for the past 17 years -- our 1984 Accord, our 1989 Civic, our 2008 CRV, and our 2016 CRV. In all this time, we have NEVER had a negative experience. I can only con years -- our 1984 Accord, our 1989 Civic, our 2008 CRV, and our 2016 CRV. In all this time, we have NEVER had a negative experience. I can only conclude that the maintenance techs must be extremely knowledgeable and dedicated. One constant throughout the years has been our service advisor -- Rachel Higgins. She has consistently exhibited outstanding customer service skills AND also has the unique ability to explain in simple terms what is wrong with one's car and what the options are to fix that problem. Given the cost of auto repairs today, it is critical to be able to trust one's service advisor -- and I definitely trust Rachel. As a matter of fact, it was because of our 17 years of positive experiences with Rachel and the Sheehy service department that we recently bought our 2016 certified CRV from Sheehy. Siam Erzuah helped us in the purchase of that vehicle and Vijay Krishna expertly answered our many maintenance questions and ensured that every one of our concerns was speedily addressed. Purchasing a car is a BIG investment, but they made the process as painless as possible, and we could not be more pleased with our newest Honda. And last but not least -- the stellar Sheehy experience would not be complete without the porters Carl and Robert. While the waiting rooms at Sheehy are more than acceptable, it is a true benefit to have Carl or Robert drive me home when lengthy service procedures need to be done. Both Carl and Robert seem to thrive on happy customers. They are the icing on the cake in the Sheehy experience. More
The service was GREAT!Vijay helped me when I brought my The service was GREAT! Vijay helped me when I brought my car in. I had an issue with my daytime running lights. On the right hand side half the lig The service was GREAT! Vijay helped me when I brought my car in. I had an issue with my daytime running lights. On the right hand side half the lights were out. I came by the dealership just to ask a question about it, to see if I needed to make an appointment to have it repaired, and Vijay asked if I had an hour and half to kill, that he would take care of right now! I was so pleased. And it was repaired in just an hour. He exceeded my expectations! I will be back! More
The Service Dept at this particular dealership is by far the best I have ever dealt with. Vijay and Rachel are the absolute best at what they do. They really know how to make (this) customer feel like they the best I have ever dealt with. Vijay and Rachel are the absolute best at what they do. They really know how to make (this) customer feel like they care. I have had my car in their shop numerous times and I always leave feeling like it was a great experience. I truly only have positive feedback and recommend them to family and friends every opportunity I get. Keep up the good work!! More
Another fine experience. I’m comfortable with and trust the Team here. I am part of the VIP program and always feel I’m treated well. Rachel in the service Team is great! I’ve also met a few of the guys the Team here. I am part of the VIP program and always feel I’m treated well. Rachel in the service Team is great! I’ve also met a few of the guys who work in the back and they do a great job. More
Good service. Friendly and understanding staff.Got Good service. Friendly and understanding staff. Got appointment as I wanted. Purchased this vehicle at this dealership. Appreciate Rachel Higgins in Good service. Friendly and understanding staff. Got appointment as I wanted. Purchased this vehicle at this dealership. Appreciate Rachel Higgins in helping solve my problems. More
Outstanding attention to detail, advice and customer service. I felt valued as a customer through the whole process from service scheduling, to drop off, and service completion. service. I felt valued as a customer through the whole process from service scheduling, to drop off, and service completion. More
I receive great service at Sheehy. Rachel Higgins and her team do a fantastic job. I’ve brought my Honda CRV into Sheehy since 2011 when I bought it there. Rachel has been the team leader almost from day team do a fantastic job. I’ve brought my Honda CRV into Sheehy since 2011 when I bought it there. Rachel has been the team leader almost from day 1. More