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Sheehy Honda
Alexandria, VA
1,372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,372 reviews
July 24, 2020
Excellent service. Rachel, my service advisor, was helpful, courteous, and made my trip a pleasant experience despite the Coronavirus atmosphere. The area was set up for social distancing and masks w helpful, courteous, and made my trip a pleasant experience despite the Coronavirus atmosphere. The area was set up for social distancing and masks were worn by all. Thank you. More
by Mde4u80
Employees Worked With
Vijay Krishna, Rachel Higgins
July 23, 2020
Great customer service I wetn to get my AC fix and it was fixed pretty quickly. The part was on back order so I was called once it was received at the dealer. My AC is blo I wetn to get my AC fix and it was fixed pretty quickly. The part was on back order so I was called once it was received at the dealer. My AC is blowing cold! More
by Kla
Employees Worked With
Vijay Krishna, Rachel Higgins
July 19, 2020
I recommend to you all Vijay Krishna at Sheehy Honda. Excellent customer service and care for his clients. 100% ask for him. He will answer all of your questions without any doubt. Very knowledgeable of Excellent customer service and care for his clients. 100% ask for him. He will answer all of your questions without any doubt. Very knowledgeable of his job. More
by Xsosa10
Employees Worked With
Vijay Krishna
July 18, 2020
Totally AWESOME!!! I've been having my car serviced at Sheehy Honda since 2016 and this team continues to deliver outstanding service time after time. Vijay is top-notch I've been having my car serviced at Sheehy Honda since 2016 and this team continues to deliver outstanding service time after time. Vijay is top-notched and guarantees customer satisfaction. This guy lives and breathes HONDA to the core. I would highly recommend having all of your service needs completed at this location if you want it done RIGHT! Again, job well done! More
by Bev. C.
Employees Worked With
Vijay Krishna
July 17, 2020
Less than honest and ridiculously priced Though a small amount of money, a very dishonest experience with the service writer. In for a recall fix, I asked for the cost to replace the battery Though a small amount of money, a very dishonest experience with the service writer. In for a recall fix, I asked for the cost to replace the battery in my key fob (low battery warning light came on that morning). The answer was $15 and she said that was just the cost of the battery, that they don't charge labor for this service. I passed. Checked their Parts info on their website this evening and they sell the battery (a very common button battery) for $6.60. I just bought 4 for less than $4 on Amazon. My best estimate of the truth ... they mark-up the part by 600+% and then charge about $9 for one minute labor (about $540/hr rate). I was able to watch 3 minutes of YouTube instructions and replace the battery in 1 minute. No real response from on-line chat nor via text through their website. Again, a small amount of money, but the dishonesty is very disturbing. Probably should be a courtesy service, but ... You can be the judge, More
by Mr. M.
Employees Worked With
Rachel Higgins
July 16, 2020
Seamless, good experience! Being greeted by Rachel’s smile and calm, caring manner was reassuring. And bonus, all work completed in exactly time estimated! Thank you. smile and calm, caring manner was reassuring. And bonus, all work completed in exactly time estimated! Thank you. More
by Robbie
Employees Worked With
Rachel Higgins
July 16, 2020
Rachel greeted me with a smile immediately, and she just has the aura that she knows exactly what is going on and has everything under control. So efficient, professional, and friendly. Bonus: my visit was has the aura that she knows exactly what is going on and has everything under control. So efficient, professional, and friendly. Bonus: my visit was very quick, but while I waited there was plenty of desks and chairs so I could practice social distancing while doing some school work on my lap top in air conditioning. More
by C
Employees Worked With
Rachel Higgins
July 16, 2020
Top Notch Service - Again We have been VIP service customers at Sheehy Honda in Alexandria since our first purchase back in 2007. We have always received prompt, excellent ser We have been VIP service customers at Sheehy Honda in Alexandria since our first purchase back in 2007. We have always received prompt, excellent service when bringing either of our cars. Rachel Higgins has always gone the extra step to make sure any issues or questions are taken care of promptly and effectively. More
by Jack Q
Employees Worked With
Rachel Higgins
July 16, 2020
Since buying my 2013 Odyssey, I have had no issues with the vehicle. It's a great car. I purchased the VIP package at that time and it has been great. Rachel has taken care of what I need, when I need it. the vehicle. It's a great car. I purchased the VIP package at that time and it has been great. Rachel has taken care of what I need, when I need it. 7 years on, my Odyssey still runs great and I know it is well taken care of. More
by mpoteaux72
Employees Worked With
Rachel Higgins
July 15, 2020
New car Resist-all treatment This is not so much about just this visit to get a Resist-all treatment for my new Honda Pilot. I've had Honda vehicles for 21 years now and have been This is not so much about just this visit to get a Resist-all treatment for my new Honda Pilot. I've had Honda vehicles for 21 years now and have been coming to Sheehy on Hwy 1 for over 12 years. Rachel has been my service representative for years and she's always been professional, personable and dependable. As busy as she is, she always has time to say hello and she listens very carefully to what I need and asks pertinent questions. She's always very responsive and never fails to follow up with a phone call if additional work is required, explaining it clearly. When the service is complete, she calls immediately. I really appreciate this because I'm pretty busy, too. Great job, Rachel. As always! More
by Tim Kibben
Employees Worked With
Mark Clarke 5 Stars, Dean Schuyler, Carl and Robert Porters, Rachel Higgins, Robert Delarouge
