Sheehy Hyundai of Chantilly

Do not use this dealership for service! Anytime you call, you will only reach a call center that refuses to transfer your call to where your car is actually being worked on, and a service a Anytime you call, you will only reach a call center that refuses to transfer your call to where your car is actually being worked on, and a service advisor will never contact you no matter how many times you beg the call center to relay the message to call you! Then, after making payment (without even being briefed by a service advisor because they refuse to speak with their clients), they would not release my vehicle to a transport company that was there to pick it up and take to the west coast where I now live. Folks, this dealership is located in one of the wealthiest and sought-after areas in the country, yet their business is set up to ignore, frustrate, and provide zero customer service all while they overcharge their clients as many dealerships tend to do. I’ll take a bit of overcharging for good communicative customer service by an authorized dealer relative to my car, but this experience was horrendous. I feel disregarded, taken advantage of, pushed off, and disrespected. They don’t even deserve one star but that is the lowest I could provide. More

Carlos and the crew at Sheehy are top shelf. No nonsense pricing, great incentives, and presented various lease options and terms very quickly and thoroughly. Quick evaluation on my trade in an No nonsense pricing, great incentives, and presented various lease options and terms very quickly and thoroughly. Quick evaluation on my trade in and fair price. Highly recommend ! More

I’m very thankful for the service that I received at this dealership. It was a very smooth process and I’m very satisfied with my car. dealership. It was a very smooth process and I’m very satisfied with my car. More

Oil change took almost 3 hours and included car wash but the car wasnt really washed properly, was not touched/cleaned inside at all Tires were dirty not wet after Wash, its like tge just threw water at t the car wasnt really washed properly, was not touched/cleaned inside at all Tires were dirty not wet after Wash, its like tge just threw water at the car. VIP membership bought niw i regret it More

I’m extremely disappointed with my recent experience at this Hyundai dealership. When I bought my vehicle, I was promised lifetime free oil changes, which was a major factor in my decision to purchase from this Hyundai dealership. When I bought my vehicle, I was promised lifetime free oil changes, which was a major factor in my decision to purchase from them. On my last visit, I was told the dealership is under new ownership and they are no longer honoring that agreement—without any prior notice. I was charged $91 for an oil change I had every reason to believe was covered. What’s worse, I reached out multiple times via voicemail, email, and the customer feedback survey—and never received a response. This lack of communication and failure to stand by previous commitments shows a serious lack of integrity and customer service. If you’re considering doing business here, I’d recommend getting everything in writing and being prepared for the dealership to go back on their word. I will be filing a complaint with the BBB as well. More

I had an outstanding experience, and the salesman (Sal) helped me find the needle in a haystack. I was purchasing a car for my daughter who was on a very tight budget with above budget requirements. It wa helped me find the needle in a haystack. I was purchasing a car for my daughter who was on a very tight budget with above budget requirements. It wasn't easy but Sal found me the gem I was looking for at the budget he was given. I couldn't have had a better experience. I would definitely recommend Sheehey Hyundia of Chantilly. And I would absolutely work with Sal again as he was very accommodating, patient and professional. He made a stressful process almost completely stress free. More