When I decided it was time for a "newer" SUV, I went back to Sheehy Lexus in Annapolis because Johnny Salinas is an awesome person, in addition to a great salesman. To my disappointment, I was informed that Johnny no longer worked at Sheehy (what a loss!). However; the Sales Manager, Jason, had Jamal Allen contact me. Jamal has such a "what can I do for you" attitude that's very refreshing. After viewing several 2019 SUV's that were out of my designated budget, a few days before Labor Day I decided on a 2018 Certified Pre-owned listed on the USAA website. Due to work hours and driving time, I arranged to return to dealership on Labor Day, however, when I returned, as scheduled, that SUV had been sold ? ?. Without a doubt, it's only due to Jamal's polite, non-pushy "let's find a vehicle that you like" follow-up that I returned to Sheehy after disappointment/mistrust of previous SUV being "sold". He helped me, so I did purchase another Certified Pre-owned SUV "haggle-free", that I test drove twice - but definitely not the same as the SUV/features I originally wanted on USAA auto buying site. I also want to note, *Finance Manager Shawn Olsen made completing the deal a good experience, to include all DMV processing - he didn't push me to buy unneeded service packages (that's often a pushy and expensive experience). Further, he patiently explained (I had a few questions) and displayed the prices of several packages and combinations on the large screen that's on the desktop itself, allowing me to easily view several options and clearly see price - so no misunderstanding. Both Jamal and Shawn made completing the deal late on a rainy/overcast Friday afternoon a good experience.