If I could give this dealership zero star, I would. This is by far the worst dealership I've been to. My sister purchased a RX 450H. Supposedly, they gave her a discount of 3k off MSRP (any dealership will give you this discount especially at the end of the month because there are quotas that must be met every month).
However, they overcharged her on the warranties. She ended being charged a total of $3100 on the warranties. Not to mention, they charged her $210 for floor mats! Floor mats are supposed to be free!! On top of that, the sales people were misinforming and false advertising.
The sales person told my sister that the car she will be purchasing is a RX 450H F Sports, but the car that was given to her was not a F Sport. When we realized the car being sold wasn't a F Sport, we went back to the dealership to talk to Calvin (finance manager) that originally worked with my sister. Instead of offering us some kind of compensation, he was undermining my sister and I because we are both WOMEN and thinks that we do not know anything. Note that I am not the only woman that feels this way at this dealership. There were many other women who has written reviews on the mistreatment at this dealership.
Anyway back to what I was saying, during our conversation with Calvin.. he threatened to take my sister to court and get the lawyers involved and demanded that my sister to write them a check for the down payment that was promised and to close the deal today.
I, then took this to one of the sales manager, Jason, thinking that he could assist me in this matter. Oh, boy, was I wrong. The general sales manager, Jason, was worst than Calvin. Again, we were threatened to be taken to court if we don't give them the down payment and that he recorded the conversation and this can be use against us in court.
We may be women, but don't take us for a dummy!!! I know my laws. First of all, you are supposed to inform me if the conversation is being recorded and you need my consent in order to record the conversation. Secondly, the contract between my sister and them isn't finalized because she still hasn't given them the 20k down payment that was written in the contract and they still have the car on their lot. Therefore, I am not obligated to purchase the car.
The people at this dealership are deceitful, rude, and disrespectful. Do not give your business to people like this, especially those that don't respect someone simply on the basic of their gender.
I will never ever come back here!!!