Sheehy Lexus of Annapolis

Just recently I found myself in the market for a new car. A good friend of mine suggested that I swing by Lexus of Annapolis and test drive a car or two. He also told me that I would be blown away by the l A good friend of mine suggested that I swing by Lexus of Annapolis and test drive a car or two. He also told me that I would be blown away by the level of customer service that I would receive once I walked through the showroom door. Well...he could not have been more right. As I made my way towards the reception desk I was greeted by Mike Bowen. Mike is a sales associate at Sheehy who instantly made me feel at ease and comfortable with my decision to browse through the showroom. Being a sale person myself, I can be a fairly tough critic of my peers in other fields of endeavor and he passed with flying marks. Buying a new car can be made to be an unpleasant task if you find yourself with an overbearing and pushy type sales person. Mike has none of those characteristics. Right away I felt at ease with my decision to visit Sheehy and free to browse the inventory without any pressure or obligation. If there was a question that I had, Mike was ready with the answer. I felt as if I was in control of the entire sales process instead of the other way around and, it is that experience that lead me to purchasing my new ES350....which, I might add is a wonderful car. In closing, if you happen to be in the market for a new Lexus, hopefully you will find yourself in the very capable hands of a true sales professional....Mike Bowen. Whether or not you buy a car, you will be happy you stopped by for a visit. Thank you! More

I gave an overall rating of 'great' for my experience at Sheehy Lexus of Annapolis because I was fortunate enough to have Chris Martin approach me as I was browsing the car lot. At the time, experience at Sheehy Lexus of Annapolis because I was fortunate enough to have Chris Martin approach me as I was browsing the car lot. At the time, I was 'just looking' and Chris respected that and just spent some time talking to me about the cars. I told him that I was interested in the ES350 and he sat in one with me and pointed out all of the new features. I promised to return with my husband for a test drive. He believed me and trusted me to come back - none of the high pressure tactics to get me to purchase a car on the spot. My husband and I returned for the test drive and I absolutely loved the car. Chris was extremely knowledgeable about the car - as well as the rest of the Lexus fleet. He recognized that I am a car lover (this is my 13th car purchase) and was able to talk with me intelligently about the other cars that I wanted to compare to Lexus. We talked a lot about the BMW 3 and 5 series. Chris was able to tell me the differences without bashing BMW - he scored big points with me for that. My experience with Chris was quite different from two previous trips to the dealership. On one previous trip, the salesman tried too hard to get me to lease instead of purchase. On the second, a salesman insisted on having me test drive the RX because I said that the only thing the ES didn't have was AWD. Too much pressure for me. I know what I want and just needed someone to help me to get it. Chris recognized that and worked with me. He is a true asset to the company and the dealership. Sales Manager Doug King is another treasure. He helped me to get a great bottom line price that I am very happy with. After all, when you purchase a $45,000 vehicle, you want to still be happy with it after the new car smell wears off. More

Shandrial Hudson was first to contact me among many inquiries to multiple dealers, first to follow up, first to engage and from the time we walked into the showroom, until we drove out with our 2012 RX inquiries to multiple dealers, first to follow up, first to engage and from the time we walked into the showroom, until we drove out with our 2012 RX 350 she personally provided us the best car buying experience we've ever had...and we've bought at least 20 cars over our lifetime. Highly recommend. More

We were shopping for a replacement Lexus RX and started looking on the internet. I gravitated toward Sheehy in Annapolis since I had my RX330 serviced at that location and was very pleased with their work. looking on the internet. I gravitated toward Sheehy in Annapolis since I had my RX330 serviced at that location and was very pleased with their work. We eventually made contact with salesman Mike Bowen who helped us through the process of finding a used RX. He was very patient with all our questions assisting us with the various differences in the RX models and colors. Mary and I found the pricing to be very competitive and the quality of the vehicles were excellent. Mike Bowen in a very nice way helped us figure out all the details with the trade-in vehicle and the loan information. Michele Mitchell guided us through the final finance details very nicely and helped end the day on a positive note with her personal energy. Job well done. Thank you. More

I have bought a lot of vehicles...a lot. I have to say, this was the most fun buying experience I have ever had. While Ed Jackson has the voice of a radio host, he isn't the typical auto salesman. Ed was this was the most fun buying experience I have ever had. While Ed Jackson has the voice of a radio host, he isn't the typical auto salesman. Ed was friendly and accommodating. He made me feel like I was his good friend and I certainly feel like he helped me get a great deal. This is my second Lexus and I will never buy anything other than a Lexus. My vehicle is a tank and I feel so safe. Sheehy Lexus makes you feel like you are part of the family. They remember your name and face and greet you with a big smile every time you come back. More

Due to a recent accident, my wife and I were put in the marketplace for a new vehicle. After finding the replacement vehicle online at Sheehy Lexus of Annapolis, we were pleasantly surprised to have encoun marketplace for a new vehicle. After finding the replacement vehicle online at Sheehy Lexus of Annapolis, we were pleasantly surprised to have encountered Mike Bowen, Shandrial Hudson, and Michelle Mitchell who were all so genuinely helpful and knowledgeable with our choice on a recently traded auto. Mike was so very helpful and made our decision to buy an easy one. He was very patient and assisted us all throughout the entire process. He was so kind to follow-up and inform us of all the other parts of the transaction to include auto detailing and transfer of tags. We would highly recommend Mike to anyone who wants the best customer experience when purchasing a vehicle. He made a bad situation so much better for us. Mike & Karen Dacre More

We have purchased 4 vehicles from Mike Bowen over the years. He is an honest, fair and no pressure salesman. While a lot of people dread the process of buying a new car and making a deal, we don't. We years. He is an honest, fair and no pressure salesman. While a lot of people dread the process of buying a new car and making a deal, we don't. We just go to Mike! Can't say enough good things about him. More

I had the most wonderful car purchase experience ever. I had the most wonderful car purchase experience ever. From the time I received Mike's first email to the time I left Sheehy Lexus Dealership with m I had the most wonderful car purchase experience ever. From the time I received Mike's first email to the time I left Sheehy Lexus Dealership with my new car, everything was perfect. The entire staff was very professional. They were mindful of my time, courteous, and truthful . No one tried to force me into buying a car or make promises that they could not fulfill. I will definitely recommend any one I know to the Sheehy Lexus Dealership located in Annapolis, MD The car is great and spacious and we (my family and I) love it. Thanks again to everyone (Mike, Chris, Andrew)! More

I recently purchased my New ES350 Lexus. I dealt with other Lexus dealerships but Sheehy Lexus impressed me the most. Ms. Shandrial Hudson and Ms. Michele Mitchell were extremely helpful, professional an other Lexus dealerships but Sheehy Lexus impressed me the most. Ms. Shandrial Hudson and Ms. Michele Mitchell were extremely helpful, professional and courteous in buying my Lexus. My overall experience was very pleasant with no pressure. I found the dealership very efficient and the staff was polite. I would highly recommend Sheehy dealership to anyone. Neal More

I saw a vehicle from the Lexus dealership of Annapolis on line and sent an email about it.Shortly thereafter,I received a returned email that the vehicle was ,in fact,still available.The young lady that got line and sent an email about it.Shortly thereafter,I received a returned email that the vehicle was ,in fact,still available.The young lady that got back to me was Shandrial Hudson.Right from the start,I noticed how professional,smart and generally interested she was in helping me.We quickly established an honest dialogue about the vehicle,which was followed up with me buying the vehicle.It was almost an hour and 20 minutes from my house,but when I got to the dealership,I was greeted with honesty as well as integrity from Shandrial,and her other staff members.I did not spend as much as many other customers,since I did purchase a vehicle that was used,but I did ,however get the premium treatment.I would definitely return to this dealership to do business,and more importantly,ask for Shandrial,who really treated me great! She is a fine representative of this well ran dealership.She made the entire experience just great! Finally,someone gets the word "service"! I would definitely recommend Sheehy Lexus of Annapolis to friend,or anyone that wants a great automobile buying experience. More