Sheehy Lexus of Annapolis

When I set out to purchase my new RX, I knew exactly what I wanted. I had done extensive research, narrowed down the field of choices, and settled on the make, model, and features that best met my needs. W I wanted. I had done extensive research, narrowed down the field of choices, and settled on the make, model, and features that best met my needs. When I began to visit Lexus dealerships in the Washington, DC area, I was really just looking to validate the choice I had already made. The car certainly did not disappoint; unfortunately, the first two dealerships that I visited certainly DID. I had given up on finding a Lexus dealership that would give me the level of service I was expecting, but then a sales consultant from Sheehy Lexus contacted me, and everything changed. Shandrial Hudson handles internet sales for Sheehy Lexus, and she received my contact information through the USAA Car Buying Service. She invited me to the dealership for a test drive, and my whole Lexus experience changed. By contrast, the sales associate at the first dealership I visited has never called me back--and I gave him my information personally! I had already placed a refundable deposit with a second dealership when I met Shandrial for a test drive after work a few days after she called, but I ended up asking for my deposit back from the second dealership when Shandrial was able to find me my car sooner. I knew that I would have to order the specific color/feature combination that I wanted, and I knew that I might have to wait a month or two for my new car. When you're in a waiting situation, the most important thing that a dealer can provide is frequent status updates. Shandrial understood how difficult it is to wait--especially if you don't yet have a guaranteed delivery date! Shandrial called or emailed me with regular status updates, and she responded to all of my questions swiftly and patiently. Unlike with the second dealership, I never for a moment questioned whether Sheehy Lexus was really doing everything possible to find my car as soon as possible. They placed an order, yes, but they also monitored inventory listings and called other dealerships to make sure that the cars on their allocation listings were really reserved. When we learned that it would take more than a month for my car to arrive in the US, Shandrial talked to her manager, and the dealership offered to provide me with a loaner car while I waited. It was so wonderful to be able to drive a new RX while I waited for my new RXhybrid to arrive, and it really demonstrated Sheehy's commitment to customer service. When my car was finally delivered, Shandrial personally drove the car 70 miles from the dealership in Annapolis to Frederick, MD, to deliver the car to me at home on a Friday evening. She took the time to go over all of the features of the car, and I was very impressed with her knowledge of every system, every button, and every setting on the RX. She pointed out features that I didn't even think to ask about, and even though she never needed to refer to the manual for any of my questions, she made sure that I knew where to look in case I had questions later. Shandrial even called me the next day to see how everything was going with my new car, and she has sent several follow up emails and paper letters. I really cannot say enough wonderful things about my experience with Shandrial and with Sheehy Lexus. My first two service appointments have been flawless, and I am looking forward to many years of regular visits to Sheehy Lexus. This was not my first new car purchase, but it certainly has been the best new car buying experience that I've ever had. More

The team at Sheehy is honest and provides value to the sales process. My sales agent Rachael Holderied? did a great job of advising me on my financing options and provided the right solution for me. I w sales process. My sales agent Rachael Holderied? did a great job of advising me on my financing options and provided the right solution for me. I would / will purchase my next car from Rachael and the team and Sheehy. More

As a 1st time Lexus buyer, I "built" my RX350 on-line and asked for a quote. As an internet sales manager, Shandrial contacted me and stated she had the vehicle in stock.I asked many questions about the RX35 asked for a quote. As an internet sales manager, Shandrial contacted me and stated she had the vehicle in stock.I asked many questions about the RX350 and Shandial answered all of them and provided information that helped me to make a decision. I was very impressed with her knowledge and her willingness to work around my schedule and she always got back to me on my questions. I did not feel pressured to buy it "now". I did go to the dealership and meet with Shandrial and we went over all the features on the RX350 and then I test drove it. I did purchase it, and after all the paperwork, Shandrial showed me how to use the Navigation system and setup my cell phone to work and downloaded my contacts list. While I am tech savy, it would have taken me much longer than the few minutes it took her to do this for me. I was introduced to people at the dealership and everyone was very nice and willing to answer your questions. Shandrial did contact me after thepurcahse to ensure everything was fine and if I needed any assistance with anything. I was very pleased with the sales experience, and what would have made it even better, was if I could have recieved a higher price for my trade-in.....Overall I would encourage anyone looking for a Lexus, to contact Shandrial. More

AFter buying approximately 6 cars, all from Sheehy Lexus, since last February, I decided to buy an Infiniti. Although it was big and fit my family of four well, it was not the most comfortable vehicle in t since last February, I decided to buy an Infiniti. Although it was big and fit my family of four well, it was not the most comfortable vehicle in the world. So, with the arrival of the new GX460, back to Lexus I went. I went to the same salesperson and she showed me a nice looking GX. Since I had bought many cars from Rachael and from Sheehy, I knew what I was getting. When I bought the INfiniti, the dealership management was not what I thought it should be. Maybe I had been spoiled from Sheehy Lexus. For example, after test driving the INfiniti my wife and I were going to buy, another customer came in and was able to test drive the same vehicle. That should have told me something right there. Anyway, between the ride of the iNfiniti and the dealership experience, I traded my Infiniti in on the new GL460 after about 4 months. The ride on a Lexus is like nonother. It is the smoothest, most comfortable ride on the road. Again, Rachael took care of me. She was not pushy, and I actually thought about this purchase for about 4 days and not once did she call me to see if I was still thinking about it. I visited the dealership 3 times before actually saying yes. The one bad thing about this and it never happened before with this dealership and this has nothing to do with the salesperson. The price. I do not feel as if I got a great price as on all my other vehicles I purchased in the last year. I understand the vehicle is brand new and redesigned, but after doing the paperwork, this was the first time I felt as if they got the better deal. Will I buy another car from Sheehy Lexus, absolutely! Will it be longer before I buy another one...yes. Next time I will listen to my head more then my heart! However, do your homework and you will NOT be disappointed. Sheehy Lexus is a dealership in a class buy itself. I highly recommend Sheehy Lexus. A wonderful experience and it really is like being a member of an extended family. More

My experience with Sheehy Lexus of Annapolis, specifically my interaction with sales manager Shandrail Hudson, was very pleasant. During the process of searching for a new vehicle, I dealt with specifically my interaction with sales manager Shandrail Hudson, was very pleasant. During the process of searching for a new vehicle, I dealt with several different dealerships and none of them compared to the service that Sheehy Lexus provided. At each step of the way, Ms. Hudson was very mindful of my concerns and needs. She was always upfront and never pressured me to make a purchase, but made it very clear that she wanted to earn my business and have me as part of the Sheehy family. She was very knowledgeable regarding the inventory and the specifications of the vehicles of interest. Ms. Hudson worked feverishly to close the deal and was more than willing to accommodate my needs without ever compromising her professionalism. I would highly recommend the services of Ms. Hudson and the quality provided by Sheehy Lexus of Annapolis. More

My wife did most of the leg work and we were very pleased with how we were received by the dealership and the oustanding service rendered by Rachael. She was great, from the time we arrived to the moment tha with how we were received by the dealership and the oustanding service rendered by Rachael. She was great, from the time we arrived to the moment that she gave us the keys to the new car. We turned in a lease and because of our pleasant experience with the vehicle, we decided to invest in another. Rachael was not pushy and she was very helpful by fully answering all of our questions. Being of a military background, I have dealt with many car dealerships over the years and I would rate this experience as superior thus far to all the past ones. Kudos to Rachael and Sheehy Lexus of Annapolis! More

Chris is very nice and helpful. If you have any question about the vehicle, he always gets back with you very quickly. The deal price was honest as we both agreed between our internet and phone contact. The about the vehicle, he always gets back with you very quickly. The deal price was honest as we both agreed between our internet and phone contact. The sale was pretty simple and not too complicated. I love my 2010 RX350 Lexus. I will recommend this dealership to anybody who want to purchase any Lexus vehicle. More

I worked through internet sales when I met Chris. I was primarily a 'distance' shopper who utilized the web for most all of my searching and communication. After my prolonged effort, (looking for just the primarily a 'distance' shopper who utilized the web for most all of my searching and communication. After my prolonged effort, (looking for just the right color, mileage, price ect) I finally decided to meet with Chris in person. What a pleasant surprise for me!!! (I am dubious about salesman). He was forthright but understanding. He stood behind his product and his dealership. My perception was that he was 'not after the sale' as much as much as he wanted me to be "OK" with my purchase. I was always comfortable working with him. The end result is that he found me the 'too good to be true' auto. All my parameters were met. I would highly recommend both Chris and Sheehy when looking for any automobile. More

I hate shopping for cars. The entire process leaves me frustrated and exhausted. Sheehy Lexus turned this into a pleasant experience for me. My salesperson, Shandrial Hudson, was very knowledgeable, pro frustrated and exhausted. Sheehy Lexus turned this into a pleasant experience for me. My salesperson, Shandrial Hudson, was very knowledgeable, provided very detailed information on the car and options, and was very responsive to my needs. I felt she lived up to her promise of a hassle free vehicle purchase experience. I would highly recommend her. More

I had a flawless experience at Sheehy Lexus of Annapolis. I emailed about a car on the website of interest the night before I was planning to drive to the dealership to shop. Kristen called me the following I emailed about a car on the website of interest the night before I was planning to drive to the dealership to shop. Kristen called me the following morning as I was en route to Annapolis. We scheduled an appointment over the phone. She let me know she had another appointment in the afternoon. Kristin met with me we test drove and when I returned after lunch Shandrial came in flawlessly to finish the deal. The ladies I worked with were both professional and very knowledgeable about the Lexus vehicle I was considering. The experience went seamlessly. Job well done ladies! Thank you. More