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Sheehy Subaru Hagerstown
Hagerstown, MD
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 46 reviews
February 06, 2024
Have been a service customer at this dealership for nearly 15 years and have wanted to purchase a new vehicle there in the past but price drove me elsewhere. That was under the previous ownership. Wa nearly 15 years and have wanted to purchase a new vehicle there in the past but price drove me elsewhere. That was under the previous ownership. Was in the market this past month and decided to try again. Was curious to find out what the experience would be like post covid-based shortages and was surprised to find out that things are getting back to what they used to be. We knew the type of car we needed and shopped other brands and dealers in the Hagerstown area. I have owned two Subaru vehicles in the past and felt secure in including the brand in this search. When we arrived at Sheehy, we were contacted on the lot by Maria. Was impressed by her product knowledge, demeanor, and the fact that she listened to our needs and wants and didn't put any pressure on us to make a quick decision. After doing some more research, we called back to schedule a test drive and were happy with the results. We went into some negotiations for the car, knowing what we could spend, how we would pay, and what we needed to get for our trade-in. Max (the sales manager) worked with us to arrive at a price we could afford. We bought the car and were again impressed with Maria; she provided a another 'get to know' test drive to make sure we were still happy, introduced us to the features of the car in a way that helped us remember what the car (especially the electronics) could do for us, and made us feel warmly welcomed into the Sheehy family. All in all, a great experience front to back. Thanks to Maria, Max, and to Daniel in F&I for all you did for us. It was a pleasure and I will be back someday for another Subaru. (The new store is first-rate as well, didn't make it to service yet though we were offered an introduction). More
by scott
Employees Worked With
Maria, Max, Daniel
February 01, 2024
NIGHTMARE AT SHEEHY SUBARU Wow how do you turn an excellent sales experience into a nightmare. So bad that we walked out on the finance manager, Daniel Banicevic. So for the good part of the story excellent sales experience into a nightmare. So bad that we walked out on the finance manager, Daniel Banicevic. So for the good part of the story. My partner and I traveled to Hagerstown to Frederick to Sheehy Subaru. As a native Washingtonian I was familiar with Sheehy name and especially Sheehy Ford and considered them a reputable old DC business. We were greeted by a sales person Emmanuel "Manny" Luzurianga. He was friendly professional knowledgable and listened to our questions. He took us on three test drives until we found a car we wanted. We had our financing in order with a check for 2/3 of the costs and a bank loan for the remainder. Everything was in order and Manny said there would be no problem taking the car home. The sales manager also stopped in and confirmed that things were in order. However that is where the games and unprofessional approach began. After waiting we were ushered into see DANIEL BANICEVIC, the finance manager. So things started off poorly when after some small talk he turned to me and said I was making a good choice to buy my son a car. My partner quickly corrected him and rather than apologize he tried to blame his mistake on Manny saying he just repeated what he was told. A simple apology would have moved us on but he persisted. He then went on to tell us he was also from Frederick and had several massage parlors in Frederick. He inquired if he could have my card because he needed help finding new locations for his massage business. You have got to be kidding me. He then proceeded to down grade Manny's experience and try to convince us to buy warranty programs and loyalty programs that we had already rejected. In fact when I went out to the car to get our Maryland registration card he continued with my partner questioning how we could pass up the deals he was selling. Then he questioned the check and said it might be fraud and he could not rely on the check to be good. Our committed bank financing was then questioned and he stated that Sheeny does not accept bank wire transfer because they "are not reliable." He claimed he had never heard of the bank that has been in business for 125 years in Frederick. His issues were just another road block and he then stated that we could not take the car home after Manny had put the plates already on the car. The sales manager was worthless and just looked confused and not in control of the situation. So we got up and left the dealership with Daniel and the sales manager running out behind us. We Finally got the car two day later. We would have cancelled if it were not for our respect for Manny and how well he treated us. What a nightmare and unprofessional approach from Daniel. He is just rude and unprofessional and really gives the Sheeny name a sour taste in my mouth. He is the quintessential pressure salesperson that has no role in today's world. More
by jonathan
Employees Worked With
Daniel Banicevic,
July 28, 2023
I've been wanting to leave a review for this dealership for a couple years now. When I needed a new vehicle, they were the only dealership that had the specific car I wanted within 100 miles of me. I calle for a couple years now. When I needed a new vehicle, they were the only dealership that had the specific car I wanted within 100 miles of me. I called ahead to confirm and showed up the next day. Leo Murcia was quick to greet me on the lot and got me ready to test drive the car. He was very knowledgeable and he was a joy to talk to. Within an hour, I was approved for financing and made the down payment. And when I turned down the extended warranty and held firm on it, they didn't push it further. They also let me leave my old car in their parking lot until I could come later that week to pick it up. It was an all-around great experience, and I would happily go back again. More
by elumy97
Employees Worked With
Leo Murcia
June 05, 2023
Subaru service is the best. Mike Pico and Emma Lee are wonderful at getting things done as promised. Never a problem, will be a customer for a long time and if and when I need Mike Pico and Emma Lee are wonderful at getting things done as promised. Never a problem, will be a customer for a long time and if and when I need a new Subaru! More
by Jenny
Employees Worked With
Mike Pico and Emma Lee
May 11, 2023
We were in a bad situation and needed to make a deal. The dealership did everything to make sure that we were able to make the deal. This is the 4th vehicle we have bought from Sheehy and every experienc The dealership did everything to make sure that we were able to make the deal. This is the 4th vehicle we have bought from Sheehy and every experience has been a good one. Even when something is not right with their service they make it right. We will keep going back. More
by sakann422
Employees Worked With
Max, Kat
May 02, 2023
Purchased our second car from Kara at Sheehy Subaru and couldn't be happier. Quick, efficient, kind, and great deal. It is worth the drive from MoCo. couldn't be happier. Quick, efficient, kind, and great deal. It is worth the drive from MoCo. More
by Kwcox3
Employees Worked With
Kara
March 22, 2023
Missy was great selling us a 2018 Dodge Grand Caravan. There were a couple of minor repairs that were unable to be completed before we bought the car so I brought it back 2 weeks later. Logan and his te There were a couple of minor repairs that were unable to be completed before we bought the car so I brought it back 2 weeks later. Logan and his team were great. Completely satisfied! More
by Bob
Employees Worked With
Logan
February 08, 2023
This dealership is full of liars. They lied about paying off my trade-in, they lied about transferring my plates, they lied about the time frame things are done legally. They are shad They lied about paying off my trade-in, they lied about transferring my plates, they lied about the time frame things are done legally. They are shady and do not buy anything from them. Horrible customer service and care. More
by shelleyblebel
Employees Worked With
Kate
January 31, 2023
Completely unsatisfied I made it very clear to Luis Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once awa Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once aware I contacted dealership to have it cancelled due to the fact that I never agreed to purchasing the extended warranty and was told that it would be taken care of yet 8 weeks later nothing has been done to resolve this matter I reached out to management and get no response More
by jamesangelz
Employees Worked With
Cade. Luis Chavez and Max C.
January 26, 2023
Buyer beware They tried a bait and switch Gave a price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes but lobbyists won’t let it I’m guessing https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyers More
by Newcarbuyer
Employees Worked With
Max, Cade
