Sheehy Subaru Hagerstown

This dealership is full of liars. They lied about paying off my trade-in, they lied about transferring my plates, they lied about the time frame things are done legally. They are shad They lied about paying off my trade-in, they lied about transferring my plates, they lied about the time frame things are done legally. They are shady and do not buy anything from them. Horrible customer service and care. More

Completely unsatisfied I made it very clear to Luis Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once awa Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once aware I contacted dealership to have it cancelled due to the fact that I never agreed to purchasing the extended warranty and was told that it would be taken care of yet 8 weeks later nothing has been done to resolve this matter I reached out to management and get no response More

Buyer beware They tried a bait and switch Gave a price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes but lobbyists won’t let it I’m guessing https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyers More

I went to order 2022 Crosstrek I hade a price from sales they where not there manger tried to get me to sign order for $2500 over MSRSP. I took my check for deposit and walked out! they where not there manger tried to get me to sign order for $2500 over MSRSP. I took my check for deposit and walked out! More

First off the salesperson was OK; his manager was the problem. We had pre-ordered a CrossTrek for lease and agreed on a price, down payment and length of contract. When we went to close the deal, we were problem. We had pre-ordered a CrossTrek for lease and agreed on a price, down payment and length of contract. When we went to close the deal, we were quoted a higher price. At first the manager apologized (and I guess expected us to forgive the mistake), then when we questioned it, we were offered to split the increase 50% (!!!). Finally, when it was obvious we were not happy with this result, the manager offered to honor the signed offer. We should not have had to go through this, since it was a 'dealership' error. At the end of the leasing transaction we were 'encouraged' to give a positive review of the salesperson and manager on the Subaru survey (we elected not to take the survey because of a required NDA). Finally, when Subaru advertises 'deals', whether directly from company or from dealership, there always seems to be a reason they cannot honor it (don't have inventory with same package, no inventory, last vehicle on lot was recently purchased, so no longer available, etc). We are going to try a different dealership when we decide to buy our next Subaru. More