Sheehy Subaru Hagerstown

Leo was so patient with me & trying to find the right car for me. He’s the best and I would recommend working with him! for me. He’s the best and I would recommend working with him! More

Disappointed in the lack of customer service I had a wonderful experience with Max a year and a half ago and I have been raving about it ever since. I recommended that a family member go to this I had a wonderful experience with Max a year and a half ago and I have been raving about it ever since. I recommended that a family member go to this dealership today and was very disheartened to hear that she had a terrible experience with the saleswoman who did not even bother to get off of her phone or turn around to greet her and did not seem interested in helping her test drive 2 vehicles of her interest. My family member is weeks ago from her financial goal for a large down payment and no, was not ready to buy today and this saleswoman then seemed to act like it was a bother to get the keys to 2 vehicles she wanted to test drive since she was not ready to buy TODAY. I guess the COVID-19 really has sales booming for this saleswoman and she does not need my family member's vehicle purchase? I was very disappointed that I recommended this dealership to have my family member's time wasted today. I highly recommend this saleswoman be placed into additional customer service training or she's really going to sink your ship. More

All I can say is these guys at Sheehy Subaru are THE BEST! They are ready to answer all of your questions when you call and Max actually came to my house and programmed my Crosstrek to my garage door! T BEST! They are ready to answer all of your questions when you call and Max actually came to my house and programmed my Crosstrek to my garage door! Trust me, you will never go wrong dealing with any of these fellows! More

Never responded to my complaint letter Every responsible business should respond to complaints. Sharrett obviously feels this is not important. A letter mailed over a week ago generated no Every responsible business should respond to complaints. Sharrett obviously feels this is not important. A letter mailed over a week ago generated no response. I believe some response is appropriate. More

Just a pleasure Truly a pleasure to work with. I have many responsibilities with a single income family and they really helped me get the vehicle that I loved!!! Truly a pleasure to work with. I have many responsibilities with a single income family and they really helped me get the vehicle that I loved!!! More

Best Experience Ever I'm from Detroit and worked at General Motors for years. I am a seasoned car buyer, and I can't say enough good stuff about working with Kat Whitaker I'm from Detroit and worked at General Motors for years. I am a seasoned car buyer, and I can't say enough good stuff about working with Kat Whitaker at Sharrett Subaru. Ronnie in Finance whipped it all together in a package that was fair, maybe even more than fair. Go there! More

Easy Purchase! We dealt with a few folks throughout the process of our purchase! Adam was our main sales rep and he helped us find what we were looking for! We alrea We dealt with a few folks throughout the process of our purchase! Adam was our main sales rep and he helped us find what we were looking for! We already had our choices narrowed down to two vehicles and he never pushed us in one direction or the other! The whole process was smooth and exceeded our expectations. While we plan not to purchase a vehicle again for quite a while, our hope is that we will be able to return to Sharrett when that time comes! Top notch service, friendliness, ease of purchase- they definitely deserve 5 stars! More

Continued Excellence I purchased my 1st Subaru from Sharrett in 2008 and had over $8K worth of service and repairs performed over that car over the next 9 years, and have I purchased my 1st Subaru from Sharrett in 2008 and had over $8K worth of service and repairs performed over that car over the next 9 years, and have always been very pleased. So when I started thinking about a new Subaru, I did my homework and started with email inquiries to three dealerships in my area. I followed up on Sharrett's response, first, because Gladys actually did get back to me first, and I have a solid history of good experience with them. I went in to look at a new Crosstrek, first hand, and Brooke was very helpful, informative, very pleasant and easy to work with, and at no time pushy. My intent was to look; purchase was something I was prepared for, but in no hurry to do. After my test drive, Brooke never assumed anything, asked what I'd like to, and moved forward in assessing my 2008 Subaru for trade-in value and putting numbers together for potential purchase of new vehicle. We had some back and forth on the final price, between myself, my husband, Brooke, and Mike, but that is always to be expected and I got what I wanted. My trade-in value was fair, and even when there was a misunderstanding on when I needed the roof rack crossbars installed by (two days out to accommodate a planned trip rather than 2 weeks), Brooke and Logan took care of it, right then and there before I ever left the lot, and it was done in the midst of a completely packed and busy rush at service department. Mr. Johnson worked out the financing aspect, walked us through the usual mountain of paperwork. He was very helpful, informative, pleasant and easy to work with and had a sense of humor quite akin to my husband and I that actually made this part of the process, oddly enough, fun (not that there was anything about the numbers that was in any way painful). Overall, an excellent experience. We really appreciated everyone's time and efforts, patience, and good humor. I never relish the experience of looking for another vehicle, but when I know I have a 'solid base to start with it, it does make it much better, and I certainly look forward to Sharrett taking care of my new 2017 Crosstrek down the road and, hopefully, being able to go back to them with confidence when it comes time for another vehicle. More

Very Good Experience From purchasing from the parts department, purchasing a vehicle to using the service department. Excellent customer service all around. I had an e From purchasing from the parts department, purchasing a vehicle to using the service department. Excellent customer service all around. I had an excellent experience with Sharrett parts department awhile back, so when I needed to purchase a new Impreza that's where I went. I selected the car from their website, received an immediate response from a salesperson. We finalized the deal over email and everything was done upon my arrival. They even valued my trade +$500 over KBB. I've since used the service department to have a couple of items installed post-sale and they have been very accommodating with loaner vehicles and appear to do excellent work. More

Great Service and Very Trustworthy I have been using them for years and ended up going in for a vibration over 65 mph. They warned us it could be suspension or just a balance issue. I have been using them for years and ended up going in for a vibration over 65 mph. They warned us it could be suspension or just a balance issue. We were prepared for the worst but they were honest and let us know it was just the balance issue. After that they even offered a Military Discount. More