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Sheehy Subaru Hagerstown
Hagerstown, MD
38 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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38 Reviews of Sheehy Subaru Hagerstown
January 31, 2023
Completely unsatisfied I made it very clear to Luis Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once awa Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once aware I contacted dealership to have it cancelled due to the fact that I never agreed to purchasing the extended warranty and was told that it would be taken care of yet 8 weeks later nothing has been done to resolve this matter I reached out to management and get no response More
by jamesangelz
Employees Worked With
Cade. Luis Chavez and Max C.
Helpful January 26, 2023
Buyer beware They tried a bait and switch Gave a price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes but lobbyists won’t let it I’m guessing https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyers More
by Newcarbuyer
Employees Worked With
Max, Cade
November 28, 2022
Provided us with an excellent price on our new 2023 Subaru Crosstrek when other dealers were adding markups! From the sales consultant to the sales manager, we left very impressed with the services and Subaru Crosstrek when other dealers were adding markups! From the sales consultant to the sales manager, we left very impressed with the services and price we received! More
by nedb22
Employees Worked With
Kara Hersick, Max Crocetta, Luis Chavez
September 19, 2022
Absolutely the best car buying experience ever! The Sheehey Team will be the only place I will purchase a new vehicle! Me and my spouse have bought 2 brand new vehicles from Sheehey in Hagerstown i The Sheehey Team will be the only place I will purchase a new vehicle! Me and my spouse have bought 2 brand new vehicles from Sheehey in Hagerstown in the past 5 months which says alot about the Sheehey Team and the detail to customer service and satisfaction! Noah, Kate, Max, Heather, Fiance department, and service went beyond any place I have dealt with to make this not only the best buying experience but a smooth and enjoyable one for sure! You guys are truly the best and I have bought a lot of new vehicles but I cannot express my appreciation and thanks for putting me in the right car at a unbelievably great price! Thank you again to the Sheehey Team your the best in the business! More
by Kenmaggi75
Employees Worked With
Noah, Kate, Max, Heather, Fiance Dept, and Service
March 26, 2022
I went to order 2022 Crosstrek I hade a price from sales they where not there manger tried to get me to sign order for $2500 over MSRSP. I took my check for deposit and walked out! they where not there manger tried to get me to sign order for $2500 over MSRSP. I took my check for deposit and walked out! More
by gkearns20342
Employees Worked With
NO!
January 28, 2022
First off the salesperson was OK; his manager was the problem. We had pre-ordered a CrossTrek for lease and agreed on a price, down payment and length of contract. When we went to close the deal, we were problem. We had pre-ordered a CrossTrek for lease and agreed on a price, down payment and length of contract. When we went to close the deal, we were quoted a higher price. At first the manager apologized (and I guess expected us to forgive the mistake), then when we questioned it, we were offered to split the increase 50% (!!!). Finally, when it was obvious we were not happy with this result, the manager offered to honor the signed offer. We should not have had to go through this, since it was a 'dealership' error. At the end of the leasing transaction we were 'encouraged' to give a positive review of the salesperson and manager on the Subaru survey (we elected not to take the survey because of a required NDA). Finally, when Subaru advertises 'deals', whether directly from company or from dealership, there always seems to be a reason they cannot honor it (don't have inventory with same package, no inventory, last vehicle on lot was recently purchased, so no longer available, etc). We are going to try a different dealership when we decide to buy our next Subaru. More
by Basil
Employees Worked With
Kate
November 30, 2021
How is it that daily advertising claims 125% of bluebook value on you trade in. And 0% financing on new vehicles and the dealership acts as if they never heard or seen this. Advertised DAILY on local WDVM n value on you trade in. And 0% financing on new vehicles and the dealership acts as if they never heard or seen this. Advertised DAILY on local WDVM news. Looking to purchase a new Subaru and why these offers advertised and not applicable More
by Terry L Heffner
Employees Worked With
Kara and Max
May 27, 2021
Leo is the best! We drove 85 miles to look at a car that unfortunately was no longer available. Leo showed me several cars that he knew I would be interested in and put no pressure on me. We walked out with unfortunately was no longer available. Leo showed me several cars that he knew I would be interested in and put no pressure on me. We walked out without buying a car, only to attempt to test drive another car at some other dealership. Stepping foot inside, we knew we were making a mistake. We couldn't even test drive the car because it reeked of cigarette smoke and was in bad shape on the exterior (didn't really show up in pictures). The experiences of the two dealerships was night and day. Working with Leo at Sheehy felt so much better! We went back to him and bought one of the cars he let us test drive, and I couldn't be happier! Also, the car was very competitively priced. More
by rarson
Employees Worked With
Leo
