Sheehy Subaru Hagerstown

Very Good Experience From purchasing from the parts department, purchasing a vehicle to using the service department. Excellent customer service all around. I had an e From purchasing from the parts department, purchasing a vehicle to using the service department. Excellent customer service all around. I had an excellent experience with Sharrett parts department awhile back, so when I needed to purchase a new Impreza that's where I went. I selected the car from their website, received an immediate response from a salesperson. We finalized the deal over email and everything was done upon my arrival. They even valued my trade +$500 over KBB. I've since used the service department to have a couple of items installed post-sale and they have been very accommodating with loaner vehicles and appear to do excellent work. More

Great Service and Very Trustworthy I have been using them for years and ended up going in for a vibration over 65 mph. They warned us it could be suspension or just a balance issue. I have been using them for years and ended up going in for a vibration over 65 mph. They warned us it could be suspension or just a balance issue. We were prepared for the worst but they were honest and let us know it was just the balance issue. After that they even offered a Military Discount. More

Liars or just so terribly trained Do NOT go here. I purchased a car in 2012 that they said had a clean carfax and no accidents. Yesterday I went to trade the car in, and the vehicle Do NOT go here. I purchased a car in 2012 that they said had a clean carfax and no accidents. Yesterday I went to trade the car in, and the vehicle history report shows a MAJOR accident that the car was in, that sharrett did not disclose to me. With one look over of my car, the sales rep was able to tell me every single place there was new paint, and show me how my bumper was not properly fitted at all because it was a poorly made new bumper. We called Sharrett, and they have refused to resolve this issue. We took a huge hit on the trade-in, because we had no clue that the car was in an accident. Either the sales representatives and mechanics are liars or they are so poorly trained that they cannot recognize signs of an accident and new paint that the other dealership recognized immediately. More

Losing oil The salesperson and I came to an agreement and I said I would come in and buy the car for the price agreed on. The response was that he remembered the The salesperson and I came to an agreement and I said I would come in and buy the car for the price agreed on. The response was that he remembered the price and to come on in to finalize it. When I got to the dealership he informed me he had not discussed the price with the manager yet and that he could not sell the car to me for what we had agreed on. So, I walked out. They chased after me and reluctantly agreed to do the deal. They had to factory order the car for me as they did not have the model I wanted in stock. I received the car 3 months later, which I did know in advance and was fine with that wait time. I have had the car for less than 3 months now and it is losing oil. The service department has yet to give me answers and I have had to take it in for 3 oil consumption tests only to be told each time I am losing oil with no remedy. I am now being told I may need to put a new engine in my brand new car. I have now contacted the corporate office as that answer was not acceptable to me and they are working with me on other options. I would never recommend this dealership to anyone. More

Service department was very accommodating Ordered a wiper assembly for my Forester and after picking it up at the parts department and examining it, it looked to be more complicated than I wan Ordered a wiper assembly for my Forester and after picking it up at the parts department and examining it, it looked to be more complicated than I wanted to deal with in my driveway in 25 degree weather. I really needed it done as my wipers were not working. I went back in and was kindly directed to Jason, the Subaru service adviser. I explained things and asked if they could work me in to get the part installed. Despite not having an appointment, they did work me in and after quoting me an hour and a half for the repair, they had me done and out within 90 minutes. I work in the automotive business and understand how demanding the service workload can be so I really appreciate the accommodation. I now have working windshield wipers and commend their effort. I feel Jason went above and beyond for me. More

Way low on trade in value. I went to several dealerships looking at cars. I went to Sharrett Subaru because they had a car with the color and options I was looking for. They d I went to several dealerships looking at cars. I went to Sharrett Subaru because they had a car with the color and options I was looking for. They did not offer even half of what other dealers offered for my trade. I was very disappointed. It tells me I can't trust them. I also did online research, so I knew that they were way under in their value. I will not go back to this dealership. More

Laura helped get me the car I wanted and went out of her way to help. She kept in tough with us on the parts she had to order. GREAT PLACE TO GO BECAUSE WE WENT BACK IN A WEEK AND GOT ANOTHER CAR! way to help. She kept in tough with us on the parts she had to order. GREAT PLACE TO GO BECAUSE WE WENT BACK IN A WEEK AND GOT ANOTHER CAR! More

Our first Subaru and a very good experience. We never felt pushed or pressured. Friendly, clean, helpful, very clean service area and the staff fully explained and answered all of our questions. felt pushed or pressured. Friendly, clean, helpful, very clean service area and the staff fully explained and answered all of our questions. More