Sheehy Subaru of Fredericksburg

Service department is horrible I bought a used 2013 Outback from a private party about two months ago. The owner told me they had started an oil consumption test in Lynchburg but th I bought a used 2013 Outback from a private party about two months ago. The owner told me they had started an oil consumption test in Lynchburg but that the dealership told her it could be finished anywhere. I contacted Ultimate to see if I could finish my consumption test there and they informed me that I would have to start a new one. I brought it in a couple weeks later after my oil light came on and I had to add a quart and a half of oil to it, despite checking it three days before when it was full. This model year is known for having issues with oil consumption so I wasn't particularly surprised and assumed that the dealership would be more than willing to check it out. In fact, they lost a class action lawsuit for this very issue. The lady helping me in the service department was named Kym and she advised me that she was new to Subaru. I told her that I wanted to start an oil consumption test and she immediately started back pedaling and saying that she wasn't sure if the company was responsible. She then told me that if my car was actually using oil, I'd see white smoke coming out of the tail pipe (untrue; white smoke points to a head gasket issue, not an oil issue). I brought up the recent class action lawsuit brought against Subaru for this very reason and she all of the sudden "remembered" that the consumption test is a free service provided by the dealership. Then she told me that I'd need an oil change (that I'd pay for) to start the test. I told her that was fine but I wanted to check the level myself before they taped it off because I'd heard of dealerships overfilling the engine to ensure a "passed" test. She became very uncomfortable after that but reluctantly agreed. She told me that the acceptable oil consumption by the new Subarus was a quart every 1800 miles, which sounded ridiculous. I told her that sounded unacceptable and she backpedaled again and said she wasn't really sure about it but she'd heard that from a customer, maybe. An hour later she told me she suspected I had an oil leak because the technician found a drip of oil on the underside of the engine. I demanded to go back and have a look and saw a small drip right below the reservoir cap. I explained to her and the technician that I had just put 1.5 quarts of oil in that morning and that I didn't have a funnel. Kym informed me that if the engine was leaking then Subaru wasn't liable. She had me pay $60 for an engine cleaning and had the technician add a dye to the oil to check for leaks. She told me to bring it back anytime (preferably after 500 miles or so) and that they'd check it out right away, no appointment needed. My boyfriend brought the car back last Saturday after about 800 miles. First, another woman (not Kym) at the service department said they were closed. My boyfriend went over to the main dealership, who said the service department was open. As my boyfriend was talking to a dealer, he saw Kym walking across the parking lot. He went back to the service department and Kym said that my car could only be looked at by the exact technician that worked on it before. My boyfriend told her that he didn't believe that was the case and she finally backed down and said that it could be seen by any technician but that he should have made an appointment so no one could see the vehicle. My boyfriend pointed out to her that she had said specifically "no appointment needed." At that point she became very nervous and said that they were all booked up and that he or I would have to make an appointment and come back. I called to make an appointment for the following Saturday and I was informed that on weekends "no appointment is necessary." I feel as if I'm intentionally being misled so that Subaru can get out of performing a test on an engine that is known to have piston ring failure. On top of that, I'm expected to pay them to do an oil change just to run the test, even though it's Subaru's fault that my car is using oil in the first place. I'm deeply disappointed in the caliber of service that I've received and at the runaround I've gotten. I will never go to this dealership again. I'll likely buy a new Subaru once I've paid this one off but I will NEVER return to Fredericksburg again. Kym was nervous, rude, lacked knowledge, and was condescending. If she's the face of Ultimate Subaru's service department, I'm not the only customer they'll end up losing. More

Initial Thoughts after purchase. Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I c Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I could not have asked for it to be more smooth than it was. Earl was my salesman and he was flawless. No salesman cliche BS, just helpful, honest and a pleasure to work with. I went car shopping preparing to do battle with shady double-talkers and got someone who really just wanted to help me find my car as opposed to selling me one. No hard sell at the financing desk, (there was a the standard upsell attempt, but it was pleasant and low-key) Don't have any complaints right now(with the caveat that I just purchased today.) More

Ultimate "Dave Nameth" aka Mr. Subaru Ask for Dave Nameth! He was there to greet us when we got there, in the rain, quickly got the keys to the car that we came to look at, let us test dri Ask for Dave Nameth! He was there to greet us when we got there, in the rain, quickly got the keys to the car that we came to look at, let us test drive it for a long time and bring it to my mechanic to have a look at it and was able to get us a great deal on a wonderful car! DAVE, thanks buddy for all your help! More

Great People, Great cars Very pleased with the overall buying experience at Ultimate. No sales pressure! Sales and finance departments were professional and friendly. The war Very pleased with the overall buying experience at Ultimate. No sales pressure! Sales and finance departments were professional and friendly. The warranty and maintenance programs were explained in a thorough and concise manner. More

I was in the market for a new Subaru, I live in Richmond Va.. And had visited several dealerships there. Made a call to Fredericksburg ultimate Subaru and was greeted with such friendliness over the phone t Va.. And had visited several dealerships there. Made a call to Fredericksburg ultimate Subaru and was greeted with such friendliness over the phone thought I would go and check out what they had to offer. Customer service was excellent, felt very comfortable walking in and not getting bombarded by sales people. Tim was my salesman he did a great job explaining all they had to offer. Eric set up my financing and Within an hour or so I was driving home in my brand new Subaru. Everybody working there was so friendly, made me feel like family. Great bunch of people, hands down great experience buying a new vehicle. More

Purchased my car brand new from them a few months ago.. my salesman was too busy to even stick around and he also lie to me about the accessories that were preinstalled on the car. ( he said my car alread my salesman was too busy to even stick around and he also lie to me about the accessories that were preinstalled on the car. ( he said my car already has the SPT exhaust, i took his word for it only to find out it didnt) granted, its not that big of a deal but, at least you should know what you are talking about when selling a car to someone.. i didnt even want a salesman, i don't like them.. he didn't "sell" me anything and when i went to pick up the car, he couldnt be bothered to stay and show me anything about it.i had the finance manager do it. well he must have been too busy doing the sales mans job b/c he didnt do his own correctly.. he took all my insurance information to send to my insurance company, and during this most recent service, while i was waiting, i heard the "internet sales specialist" and some other guy having a relatively unprofessional conversation (i.e. swearing openly quite a bit) but never actually did it, but that's not even my biggest problem.... i have 5K Miles on my car. i have noticed a sudden decrease in power and a strange noise coming from the engine bay. they basically ignored me as if i was just some guy complaining and couldn't possibly know what i was talking about.. they went on to tell me the noise is "normal" which is odd b/c i didn't make the noise when i bought it, and when i bought the car, it was more powerful than it is now, only 5,000 miles later.... they said my power loss is due to "low oil level" .. they then force fed over 2 quarts of oil into my engine. and GUESS WHAT!? my engine oil is now WAY OVER FULL, and my car is now EVEN MORE SLUGGISH! i was told the noise is my blow off valve. well, is wrong for at least 2 reasons. first, my car didn't come w/ a BOV, it has a recirculating bypass valve. also, the noise i'm hearing is only during moderate acceleration, the BPV should NOT be open during accelerating, that is what the wastegate is for. also, the BPV , given it recirculates the extra air, should not be heard. and a Blow Off Valve should only be heard between shifts then the engine is NOT under load, ive been driving my car for 3 months never heard this noise, then it just appears, and im being told that its normal and always been there and i just didnt notice. so they poured a bunch of oil into my engine and pushed it back out, furthermore, they never even bothered to test drive the car to see if they fixed anything.. they also didnt document anything, i dont know if they ever even looked at anything. i was told that "there are no codes" in the computer, so everything is fine. so basically their mechanics can ONLY diagnose a problem that is identified by the computer. even though the computer will automatically compensate for lack of air by cutting back the fuel, so there wouldn't be a DTC, the computer would compensate for it. which it did, hence the loss of power. i attempted to call the dealership 3 times, and sent them an e-mail from the "contact us" link and have not heard back at all. so for that i'd like to say thanks for the TERRIBLE service across the board. NOT A SINGLE PERSON actually cares enough to help you.. if they cant figure out your problem, they will just ignore it. i'm sure they are probably capable of performing simple maintenance, but i dont think any of them were ever trained to do their jobs. i should not have left that dealership w/o a document showing the service performed, i should have been walked through all service provided and have had them explain what they did to attempt to fix my issue. if my car is fine, then i want to know what they tested to verify it is fine. other than looking for trouble codes in the engine. did they acctually test the boost controller? did they verify the intercooler and all of the hoses are connected and not damaged? did they verify all the couplings and seals are tight? or did they just plug in a computer, see nothing and left it at that?. Do yourself a favor, save yourself a headache and buy your Subaru elsewhere. More

I get the distinct impression that the dealer is on the rather cheap side. Service department for my Subaru is friendly and very helpful. The young tech who has worked on my Outback gives the impression o rather cheap side. Service department for my Subaru is friendly and very helpful. The young tech who has worked on my Outback gives the impression of knowing what he is doing. More

My wife and I recently decided to purchase a new vehicle and were interested in the Subaru Outback. We test drove at Ultimate Subaru in Fredericksburg and were assisted by Earl. Earl was knowledgeable and and were interested in the Subaru Outback. We test drove at Ultimate Subaru in Fredericksburg and were assisted by Earl. Earl was knowledgeable and helpful and friendly, but what most impressed us was the laid-back, no-pressure vibe we got. After showing us the vehicle, he let us test drive by ourselves so we could get our own impressions. After some other test drives elsewhere, we decided on the Outback and a specific trim level and options. We e-mailed several dealers for quotes. Although Ultimate Subaru did not give us the lowest quote, we went there anyway because we had had a good experience before, and when we asked, Earl was able to essentially price-match the quote we showed him. We had an unfortunate setback in that Subaru stopped accepting custom orders two days before we went in to order our Outback, and our specific set of desired options was not common, but Earl worked hard to track down Outbacks from other dealers on the east coast that were close to what we wanted, and ultimately was able to trade with another dealership to obtain a close match for us. When the car was delivered to Ultimate, our purchase experience went smoothly and as before, was low-key and low-stress. The only "upsell" we were offered was an extended warranty. We negotiated our trade-in after the main purchase and received the price we requested for our old vehicle (an 11 year old Saturn). More

The sales is average they work with you to resolve any problems,It's a small dealer with limited resources. They provided a rental for service work. problems,It's a small dealer with limited resources. They provided a rental for service work. More

Skip the service department simply horrible and a poor experience to have work done. They only have 2 bays available to do the work and your car will sit for hours before getting the work done. Be prepare experience to have work done. They only have 2 bays available to do the work and your car will sit for hours before getting the work done. Be prepared to drop the car off. More