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Sheehy Toyota of Fredericksburg
Fredericksburg, VA
1,409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 05, 2023
I have a very good experience at Sheehy Toyota since I purchased my first vehicle in 1996 and will continue to have my vehicle serviced there. purchased my first vehicle in 1996 and will continue to have my vehicle serviced there. More
by Chawk56
Employees Worked With
Chris Cooper service writer
August 01, 2023
Excellent service. Fair prices and good feedback make this my favorite Toyota dealership. Chris Kovach is definitely the best. He continually keeps me informed as to th Fair prices and good feedback make this my favorite Toyota dealership. Chris Kovach is definitely the best. He continually keeps me informed as to the progress of the service done to my Prius. I will continue to use Sheehy Toyota for all my automotive needs. More
by Prius Pat
Employees Worked With
Service Dept
July 20, 2023
I recently took my Toyota cross in for servicing. They performed everything that they were required to such as oil change, tire rotation, etc. The wait time was minimal. They performed everything that they were required to such as oil change, tire rotation, etc. The wait time was minimal. More
by tr121336
Employees Worked With
Saige Thomas
July 15, 2023
Staff is very professional willing to assist you in making decision. They offer their advice but are not strong handing you in making the decision.Clean ,friendly environment making decision. They offer their advice but are not strong handing you in making the decision.Clean ,friendly environment More
by Louise
Employees Worked With
EDWIN MY SRVICE ADVISOR
July 14, 2023
Extremely impressed with my first vehicle purchase from Sheehy Toyota of Fredericksburg. Our salesman Mr Fernandes was professional, friendly and extremely knowledgeable of the models looked at. He was wi Sheehy Toyota of Fredericksburg. Our salesman Mr Fernandes was professional, friendly and extremely knowledgeable of the models looked at. He was willing to work with me on pricing and preferences. If you’re unsure which dealership to visit, I would not hesitate to check out Sheehy Toyota if Fredericksburg! More
by Mel
Employees Worked With
Wilton Fernandes
July 10, 2023
Second time I've used Sheehy Toyota of Fredericksburg. Both times I've not been happy with. First time (2022) I had them rotate and balance my rims/tires and perform an oil change. Finished my vehicle Both times I've not been happy with. First time (2022) I had them rotate and balance my rims/tires and perform an oil change. Finished my vehicle in a timely manner however, after driving my vehicle a few miles, I noticed some hopping in my wheels. A clear indicator the rims/tires were out of balance much worse than when I brought it in. Brought back the vehicle and they explained the Tech didn't perform the balancing correctly. Fixed the issue, and off I went. Then a couple days later an indicator came up on my dashboard advising I was due for an oil change. Doh! Feeling pretty confident they performed the oil change I went ahead and reset the computer. So, on this 2022 visit..it was a complete failure. I called and spoke to the Service Advisor of my experience and advised they need to provide better QC/QA. Now, for this most recent visit in July 2023, it too was a failure with QC/QA. Brought the vehicle in for an oil change and rotation of rims. As I dropped the vehicle off, I reminded the Service Advisor of my bad experience I had on my previous trip and asked that they please conduct a good QC/QA on my vehicle so I don't have to bring it back...again. Well, that didn't work.... As I arrived back to the dealership to pick up my vehicle, they didn't provide the paperwork for my multi-point inspection. I asked for it and they couldn't provide a completed one, but they said one was conducted. Well, if so, there should be a completed form advising on the wear of tires, battery life, etc. They pulled my vehicle back in the shop, forcing me to wait another 40+ minutes, so they could perform the multi-point inspection that they said was done before but had no proof one was done. Very inconvenient... I did speak to one of the Service Managers (Josh) and advised with my unpleasant experience once again. He was very receptive and apologized and said the Service Technician was spoken to about the situation. Why do I keep bringing my vehicle to this Sheehy? Because I purchased the VIP Package at time of purchasing my vehicle, and I don't want to waste what I already purchased into....but these inconvenient trips are challenging when they shouldn't be. Ask that Sheehy Toyota please look into their QC/QA process to make customer's experience more convenient. More
by Gonzo
Employees Worked With
Josh
July 08, 2023
Service department was responsive and did fix the problem. Given this was clearly a Toyota manufacturing issue with the steering and a safety issue I hope it is logged properly. problem. Given this was clearly a Toyota manufacturing issue with the steering and a safety issue I hope it is logged properly. More
by Somd
Employees Worked With
Chris copper
July 08, 2023
Great service. Great professionalism. Exceptionally competent staff. This is my go-to service provider. Highly recommended! Great professionalism. Exceptionally competent staff. This is my go-to service provider. Highly recommended! More
by DelM
Employees Worked With
Service Department
