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Sheehy Toyota of Fredericksburg
Fredericksburg, VA
1,412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 10, 2023
Second time I've used Sheehy Toyota of Fredericksburg. Both times I've not been happy with. First time (2022) I had them rotate and balance my rims/tires and perform an oil change. Finished my vehicle Both times I've not been happy with. First time (2022) I had them rotate and balance my rims/tires and perform an oil change. Finished my vehicle in a timely manner however, after driving my vehicle a few miles, I noticed some hopping in my wheels. A clear indicator the rims/tires were out of balance much worse than when I brought it in. Brought back the vehicle and they explained the Tech didn't perform the balancing correctly. Fixed the issue, and off I went. Then a couple days later an indicator came up on my dashboard advising I was due for an oil change. Doh! Feeling pretty confident they performed the oil change I went ahead and reset the computer. So, on this 2022 visit..it was a complete failure. I called and spoke to the Service Advisor of my experience and advised they need to provide better QC/QA. Now, for this most recent visit in July 2023, it too was a failure with QC/QA. Brought the vehicle in for an oil change and rotation of rims. As I dropped the vehicle off, I reminded the Service Advisor of my bad experience I had on my previous trip and asked that they please conduct a good QC/QA on my vehicle so I don't have to bring it back...again. Well, that didn't work.... As I arrived back to the dealership to pick up my vehicle, they didn't provide the paperwork for my multi-point inspection. I asked for it and they couldn't provide a completed one, but they said one was conducted. Well, if so, there should be a completed form advising on the wear of tires, battery life, etc. They pulled my vehicle back in the shop, forcing me to wait another 40+ minutes, so they could perform the multi-point inspection that they said was done before but had no proof one was done. Very inconvenient... I did speak to one of the Service Managers (Josh) and advised with my unpleasant experience once again. He was very receptive and apologized and said the Service Technician was spoken to about the situation. Why do I keep bringing my vehicle to this Sheehy? Because I purchased the VIP Package at time of purchasing my vehicle, and I don't want to waste what I already purchased into....but these inconvenient trips are challenging when they shouldn't be. Ask that Sheehy Toyota please look into their QC/QA process to make customer's experience more convenient. More
by Gonzo
Employees Worked With
Josh
July 08, 2023
Service department was responsive and did fix the problem. Given this was clearly a Toyota manufacturing issue with the steering and a safety issue I hope it is logged properly. problem. Given this was clearly a Toyota manufacturing issue with the steering and a safety issue I hope it is logged properly. More
by Somd
Employees Worked With
Chris copper
July 08, 2023
Great service. Great professionalism. Exceptionally competent staff. This is my go-to service provider. Highly recommended! Great professionalism. Exceptionally competent staff. This is my go-to service provider. Highly recommended! More
by DelM
Employees Worked With
Service Department
July 06, 2023
Elnur helped us find something that fit our preferences and budget in relatively little time. Very pleased with his help and happy to be a returning Sheehy customer! and budget in relatively little time. Very pleased with his help and happy to be a returning Sheehy customer! More
by GDG
Employees Worked With
Elnur Hasanov, Daniel Duckett
June 29, 2023
Brought my Venza in for its 20K service. Kevin, the service manager was very attentive to what additional items I wanted attended to. Picking up my car Kevin went over everything that was Kevin, the service manager was very attentive to what additional items I wanted attended to. Picking up my car Kevin went over everything that was accomplished in detail. He then scheduled my next appointment. Kevin is very thorough and attentive to the owners requests. He is a very valuable asset to the Toyota Sheehy organization. I would like to see him get recognized by the GM. More
by Mike.cajohn
Employees Worked With
Kevin, Wilton Fernandes
