Sheehy Toyota of Fredericksburg

Sheehy Toyota of Fredericksburg responded

HARVKEL6, This review puts us in a difficult position because you are aware that there is a lot more to this situation but in the interest of privacy, there is only so much we can divulge. We do feel compelled to address this however, because your review strikes at the integrity of the Toyota Certified Used Vehicle program and we have to address that. In January of this year, the Camry in question underwent an extensive, 160 point inspection which included putting it on a lift and checking all vehicle systems. At that time, the car has just over 30,000 miles. In February of that year, you purchased it. In August of this year, the car was taken to a different Toyota dealership and they informed you that it had an impact to the exhaust near the catalytic converter and the exhaust would need to be replaced. The damaged exhaust is why the check engine light came on. The car had just over 39,000 miles at that point. One week later, you brought it to Sheehy Toyota of Fredericksburg where we told you the same thing. We also documented it by taking pictures of the damage which includes mud and dirt still attached to the undercarriage of the vehicle. This is clearly recent damage as it would be impossible for mud to still be present after 6 months and 9000 miles of use by the owner. The Toyota Certified warranty is one of the best in the industry and it is because the inspection and Certification process is very thorough. We stand behind it and if this were the result of a defect, Toyota would absolutely cover it. Because it is obvious that the problem is not due to a product defect but rather, recent damage unrelated to the dealership, neither Toyota nor this dealership bears responsibility for the repairs. Please don't hesitate to reach out directly with any further questions.

harvkel6 responded

So I'm not supposed to have any kind of dirt underneath the car after driving at 9,000 miles?? That's pretty interesting as I do not know of any roads that are completely 100% clean in Virginia let alone Fredericksburg. The check engine light was on the car when I purchased it, in which I brought it to the attention of workers there. Out of respect to them I will not divulge their names either. However the damage to the had to have been there when I purchased it as well. There is nothing done to the car cosmetic wise since I purchased it. I suppose I should have put it on a lift to check it out myself before purchasing it. I love the car I just do not like the situation and the false claims. I do not care if you want to take responsibility for this or not and I can see now that this dealership is not going to own up to it. That is going to be on your hands not mine so is your reputation on the line. I did what was asked and waited till the breathalyzer was off the car and then brought it back. I took it to a dealer local to my work as a convenience to me so as not to miss work if possible. I was told it was simply an oxygen sensor from the very beginning when the computer was hooked to it so I had no idea the damage was that severe! Again, nothing is going to be done about the situation so there is no need to comment back any further. I just will not send anybody there that I know due to this as well as several other things that has went on and brought to my attention later on.

Sheehy Toyota of Fredericksburg responded

Sandduneslady, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Sheehy Toyota of Fredericksburg responded

Shawnetter48, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Sheehy Toyota of Fredericksburg responded

Tecurtin, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Sheehy Toyota of Fredericksburg responded

Reviewer 107, we are sorry that you feel this way. Sheehy Toyota of Fredericksburg has offered and honored the VIP program since 2016. We also have honored the commitments of the previous owner of the dealership that were made prior to 2016. Please call our Customer Relations Manager, Steve Clifford, on his cell phone at 540-623-8053 so we can figure out where the communication breakdown occurred and also address any other questions or concerns that you may have. Thank you and we look forward to speaking with you.

Reviewer 107 responded

I’ve already told you where the “communications breakdown” occurred. In your service Dept. Your gifted representative who handled my appointment told me this was the case. Give the cell phone of your customer relations manager to her.

Sheehy Toyota of Fredericksburg responded

Vehardin, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

Sheehy Toyota of Fredericksburg responded

Toyes, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.