Sheehy Toyota of Fredericksburg

Service Dept is slipping - one can no longer count on their time estimates for a rout8 e oil change. When I asked a supervisor about the delay, she told me that they were usually 1.5 hours behind and did their time estimates for a rout8 e oil change. When I asked a supervisor about the delay, she told me that they were usually 1.5 hours behind and didn’t seem to think that might be an issue for customers. Service does decent work but the constant upselling for unnecessary service work while one is receiving ‘free lifetime oil changes’ is getting old. More

Air bag recall, set appointment and they were done in a timely manner. Made the time I requested. timely manner. Made the time I requested. More

My service was done quickly and they made sure which service I was aware of what I did and did not need to get serviced. They really care about their customers service I was aware of what I did and did not need to get serviced. They really care about their customers More

Josh is an excellent service advisor. I often request him as I am a widow and he has always taken time to answer my questions. Because of his quality customer service I will buy another c I often request him as I am a widow and he has always taken time to answer my questions. Because of his quality customer service I will buy another car from this dealership. More

Dropped my truck off for inspection one day, picked it up the next, no problem. the next, no problem. More

All the staff I had contact with were very courteous, knowledgeable and considerate. Shayne explained the problems and let me know what were priorities and what could be done at a later time. He even an knowledgeable and considerate. Shayne explained the problems and let me know what were priorities and what could be done at a later time. He even answered unrelated questions I had about my car. He was very patient and trustworthy. More

Great customer service! ! Jim is wonderful at the used lot and really saved me from a bad sale! ! Jim is wonderful at the used lot and really saved me from a bad sale! More

My car was done in a timely fashion but once again, the sticker in the upper left hand corner was not changed. I guess I will just have to wait until my maintenance needed light comes on. sticker in the upper left hand corner was not changed. I guess I will just have to wait until my maintenance needed light comes on. More

********************* ********************* 2 MARCH 2022 As on several recent SERVICE APPOINTMENTS — the Technicians / Staff “still” cannot / do not read-see-review the inputs/notes I, as the Custom 2022 As on several recent SERVICE APPOINTMENTS — the Technicians / Staff “still” cannot / do not read-see-review the inputs/notes I, as the Customer, include on-line when making/scheduling the appointment. It is RIDICULOUS to outline/specify all the service items I wish to have done — ONLY to have REPEAT / TELL the attending Technician / Staff AGAIN…exactly “what” it is I am there for — what the appointment is for. I actually sat down with Bill (Service Mgr) in his office to discuss this one-on-one several months ago (apparently to no avail). THIS IS FRUSTRATING… and your on-line SERVICE REQUEST page/service is virtually USELESS…if I have to go over the same thing I just sent electronically via YOUR SERVICE REQUEST PAGE… it seems duplicative/repetitive/useless and is an EXTREMELY annoying. There must be some way for the Service Technicians / Staff to be able to SEE what my appointment is for — and then “verify” that nothing else needs to added / changed. SIMPLE. For this particular visit - I had a routine oil service, emissions inspection test and miscellaneous items. The Technician / Staff member said I needed the 100,000 — and later 105,000 mile service as well — NOPE — I have HAD BOTH DONE prior to this visit and since I meticulously keep my own records - am ACTUALLY WELL AHEAD OF THAT SCHEDULE (already done and recorded in YOUR service records). Once I told him this — he was able to SEE that YES indeed I had already had that service done. WHAT ARE THEY LOOKING AT? WHY CAN’T THEY REVIEW THE RECORDS…ACCURATELY???? Had I not known my OWN records — I “could” have had the unnecessary service repeated — THIS HAS TO BE FIXED !!! The OWNER of SHEEHY needs to get involved and RESOLVE this issue - as the Service Mgr is either unwilling or incapable of effecting this change to the benefit of the CUSTOMER. TOTALLY DISSATISFIED. I also had to CALL IN to the Service Dept to see if my vehicle was done/ready for pick up. I dropped it off at about 12:30 pm — and called in just at 5 pm or so — to hear “oh yes - they just finished it up and its ready…” FIVE HOURS for an oil change and the miscellaneous items — that is TOTAL B.S. I’d like to find a way to express this frustration / continuous flaw DIRECTLY to the OWNER at SHEEHY…not just the Service Mgr. ********************* ********************* More

Excellent service however took a little longer than expected. The car was handed back in good shape. expected. The car was handed back in good shape. More