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Sheehy Toyota of Laurel
Laurel, MD
96 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 96 reviews
May 05, 2025
WARNING - DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. After only two weeks, my new Corolla Cross Hybrid vehicle started having mechanical issues. I'm traveling at the moment and the service provider at a After only two weeks, my new Corolla Cross Hybrid vehicle started having mechanical issues. I'm traveling at the moment and the service provider at another location told me that the problem was due to contaminated fuel, which has damaged the hybrid battery and other components of the vehicle. I've only filled up the car twice in the past two weeks, since purchasing the vehicle at high traffic gas stations. When I called Sheehy to determine how best to resolve the issue, they told me that they couldn't do anything because they didn't build the car. This has been a very bad experience with very poor service from this dealer. I would recommend staying far away from this dealership. I have filed complaints with the Maryland Consumer Protection Division and Better Business Bureau. I will also be hiring a lawyer to bring a suit against Sheehy Toyota of Laurel and/or Toyota Corporate. More
by seanlevans
Employees Worked With
Eyver Dominguez and Michael DeSabla
April 10, 2025
Purchased a Gold Certified (used) Toyota 4Runner from Sheehy. We get our other Toyotas serviced there, so it was not surprising that we had a great experience. Very friendly and helpful sales staff. Sheehy. We get our other Toyotas serviced there, so it was not surprising that we had a great experience. Very friendly and helpful sales staff. More
by TFT
Employees Worked With
Anas Ahmad
March 27, 2025
I took my 2024 Toyota Tacoma to Sheehy Toyota in Laurel because the screen blacked out. The first time they did a preliminary test and said it was my aftermarket dash cam, but requested doing more tests o because the screen blacked out. The first time they did a preliminary test and said it was my aftermarket dash cam, but requested doing more tests on another day. I scheduled it for the following Thursday, March 13th. I dropped the vehicle off the afternoon before. I was told Thursday, the vehicle was ready to pick up. I spoke with John Bradbenner, who is listed as a service manager. As we were talking about the screen problem, I told him the hood was scratched. He took pictures, said they would fix it and probably would buff out. John said to call the next week about the screen problem and to schedule a time to get the hood fixed. I have called several times, leaving messages. No response. Called and spoke to a customer service manager who was to call John. NO RESPONSE again. Left a message with the General Manager and guess what, NO RESPONSE. Just left a message for the service manager, Mr. Jacobs, over the whole service department. Told them to call me by 4pm today or I am calling Toyota. I should mention this is not the first time they did something like this. I had a 2008 Tacoma they said needed over $5000 worth of repairs needed. Took it to my mechanic and he went over the vehicle and said the only thing really needed was the air filters changed. It didn't need new tires, didn't have an oil leak or anything else. More
by shymousee
Employees Worked With
variety
March 18, 2025
Sheehy (It’s Easy! ) Toyota Laurel Purchase Experience: — NOT!!” Upon arrival; Vultures/Slick Sales Representatives trolling and ready to pounce even if you are curre ) Toyota Laurel Purchase Experience: — NOT!!” Upon arrival; Vultures/Slick Sales Representatives trolling and ready to pounce even if you are currently working with another sales representative. Low Ball Appraisal Team - lying (LYING) about things wrong with your trade-in just to give you very (VERY) low bottom line dollars. Finance - Slick Team - Just when you think you have your purchase price locked in — the Finance person will over sell unnecessary warranties and don’t apply for a loan cause you will get stuck with a very high interest rate; —and when you ask why; they will give a xx answer like “you were late making payments on your previous car” — and this statement was make without any knowledge (they are just throwing out a brunch of verbal crap). Is there an honest and up front car sales dealership - Not Sheehy Toyota of Laurel. Oh yeah, if you have use the bathroom or need to get a drink — you better watch it while you walk; because those Vulture Trollling Sales Representatives will mow you down and cut you off trying to get to their next sale/customer. —and NO; they don’t even say excuse me” or wait for you to walk by!!! xxx Got bumped into/cut off 3 times - with “no excuse me”. None!. One sale representative was even blocking the double sliding glass entry door using a tablet and talking with a potential customer; no decency to even move out of the way of people coming in or going out. All Sheehy Sales Related Teams/Members we dealt with - just “Played Us” (the customer) Stupid!!! —and No we are NOT Stupid!!! Very Bad and Sad Experience!!! —and it shouldn’t have to be like this…. Drop the Lying and Slickness or you going to loose more customers!!! More
by Kent
Employees Worked With
Employee
March 17, 2025
Very pleased. Everyone was very professional and pleasant. A special thanks to Marshall J. He was very knowledgeable, engaging and personable. He felt like part of Everyone was very professional and pleasant. A special thanks to Marshall J. He was very knowledgeable, engaging and personable. He felt like part of the family. He kept us informed and updated during the transaction. Hw followednwith us after the purchase. Will definitely be purchasing again real soon. More
by roxiermj757
Employees Worked With
Marshall J. And Anthony
March 15, 2025
They very responsible, my brand new car toyota corolla cross, would work due to a sensor failure, they fix it and gave me a brand new rental car meantime. cross, would work due to a sensor failure, they fix it and gave me a brand new rental car meantime. More
by keny
Employees Worked With
Jessica and Blanca
March 08, 2025
Great job thanks for the advice and good way to show it all the offers and rate appreciate all the help while I was in Dealer all the offers and rate appreciate all the help while I was in Dealer More
by mjrivas.rivas
Employees Worked With
Jose Salazar is great person He guided me through all process to get the best deal possible thanks your
February 12, 2025
I purchased a2021 Audi Q5 on Oct 16, 2024. I purchased a Platinum Toyota Service Agreement for $4800 in addition to car cost. I was sent an agreement from Toyota Financial Services for a Gold I purchased a Platinum Toyota Service Agreement for $4800 in addition to car cost. I was sent an agreement from Toyota Financial Services for a Gold Plan! I have returned to Sheehy ‘no less than’ 8 times to have issue corrected! TFS says dealership must fax correction to them! I have spoken to Sean; Mike; and my salesman numerous times with nothing being done! I paid for Platinum plan & have documentation to prove… I have shown to finance dept at Sheehy, to no avail! More
by Populari
Employees Worked With
Steve Yang
January 03, 2025
Thank Mr Kingsley OSSEI, you made me got a very nice deal with the 2023 TOYOTA TACOMA SR5. Best dealer, very good customer care and patient..Thank you my man. deal with the 2023 TOYOTA TACOMA SR5. Best dealer, very good customer care and patient..Thank you my man. More
by ougadja TASSA
Employees Worked With
Kingsley , OSSEI
December 19, 2024
Just purchased another beautiful new Toyota Sienna XLE Hybrid 2025 from Mr. Sam Michael of Sheehy Toyota of Laurel yesterday. The sales experience was exceptionally great and it took only one hour for the Hybrid 2025 from Mr. Sam Michael of Sheehy Toyota of Laurel yesterday. The sales experience was exceptionally great and it took only one hour for the key to be handed over to me. I thank Mr. Sam Michael and his team for the best sales experience they provided for a returning customer. Best wishes and Happy Holidays! More
by Thomas4csc
Employees Worked With
Mr. Sam Michael
