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Sheehy Toyota of Laurel

Laurel, MD

3.9
109 Reviews

8801 Freestate Dr

Laurel, MD

20723

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Showing 109 reviews

March 23, 2026

Everyone is very helpful willing to go the extra mile for custermer very accommodating and willing to go the extra mile to accommodate you make you feel safe with there.performance in the work they do on yo More

by Mitzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Harris
Mar 24, 2026 -

Sheehy Toyota of Laurel responded

Thank you so much for taking the time to share your kind words and positive experience with us. We truly appreciate your feedback and are delighted to hear that our team went the extra mile to ensure you felt accommodated, safe, and satisfied with the work performed on your vehicle. We look forward to serving you again in the future.

March 10, 2026

Dave the service tech did a great job, theresa not so much. She was rude. More

by ltrain4546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noone
Mar 11, 2026 -

Sheehy Toyota of Laurel responded

Thank you for reaching out and for sharing your feedback. I’m very sorry to hear about your recent experience. While I’m glad to know Dave provided great service, I sincerely apologize that your interaction with Teresa. Please let me know if there’s anything more we can do for you. Jackie Mays

December 24, 2025

Bad attention from finance manager Lisa Cristhoper. I received racist comments from him, for not knowing how to speak the language. After paying, he threw the card on the table. I came close to rejecti More

by Marlengelns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chijioke Imo
Dec 24, 2025 -

Sheehy Toyota of Laurel responded

Thank you for bringing this to my attention. I am deeply sorry to hear about your experience and the behavior you described. Please know that this is absolutely unacceptable and does not reflect the values we uphold. If you are willing, I would appreciate the opportunity to speak with you directly to better understand the situation. Your experience matters to us. Please let me know the best way to reach you, or feel free to contact me directly at Jackie Mays Jacquelinemays@sheehy.com 301 591 9000 ext 203251.

Dec 25, 2025 -

Marlengelns responded

If you can call me at 2404746305.

October 21, 2025

Ony was not knowledgeable about credit acceptance. He tried to sell us a car that wasn’t even inspected and had clear body damage. He was very rude at the end when he realized he was not getting a sal More

by chazpayne0424
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yannick "Ony" Obame
Oct 21, 2025 -

Sheehy Toyota of Laurel responded

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit did not meet your expectations. We understand how important it is to feel confident and respected during the car-buying process, and we regret that this was not your experience. Your feedback is very important to us, and we will review your comments internally to ensure they are taken seriously. Thank you again for bringing this to our attention.

October 15, 2025

Sheehy Toyota is very efficient, reliable, accurate, accessible and affordable at all times. Thanks to all the amazing team for their great team work. More

by fadeche
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chijioke Imo
Oct 17, 2025 -

Sheehy Toyota of Laurel responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you find Sheehy Toyota efficient, reliable, and affordable. Our team works hard to provide the best service possible, and it’s wonderful to know that it shows. We look forward to serving you again soon!

October 02, 2025

Friendly & Easy to finalize the deal. Todd Bell did a phenomenal job getting what I was looking for. More

by Razz123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Bell
Oct 03, 2025 -

Sheehy Toyota of Laurel responded

Thank you very much for the feedback. I will be sure to share with Todd Bell and the team.

September 16, 2025

This dealership is close to where I live. So when I need to bring my vehicle in for service it’s convenient. More

by Enid Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Lewis
Sep 17, 2025 -

Sheehy Toyota of Laurel responded

Thank you for your feedback. We look forward to working with you in the future.

August 07, 2025

wonderful service, the video tag is a great addition to the service, and also they clean the car after service as and when feasible. More

by allsamples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
forgot the name
Aug 08, 2025 -

Sheehy Toyota of Laurel responded

Thank you so much for your kind words! We’re glad you enjoy the video tag feature and that our team’s extra touches, like cleaning the car when possible, help make your service experience even better. We truly appreciate your feedback and look forward to seeing you again.

August 01, 2025

This location made me feel valued as a customer and gave great service and kept me updated on the progress of my vehicle More

by Fatima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Robles
Aug 04, 2025 -

Sheehy Toyota of Laurel responded

Thank you for sharing your experience! We’re happy to hear you felt valued and well-informed throughout your visit. We appreciate your feedback and look forward to serving you again!

July 02, 2025

Very friendly ,polite , and explain the advantage and benefit if the car choice with professionalism. More

by belay_zeleke2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juwan
Aug 01, 2025 -

Sheehy Toyota of Laurel responded

Thank you for the kind review!

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