Sheehy Toyota of Laurel

I had an exceptional experience purchasing my 2026 Grand Highlander Hybrid Nightshade from Tyler Willis at Sheehy Toyota of Laurel. I knew the Nightshade trim would be difficult to find, and I had contac Highlander Hybrid Nightshade from Tyler Willis at Sheehy Toyota of Laurel. I knew the Nightshade trim would be difficult to find, and I had contacted several dealerships before reaching out to Tyler. Rather than trying to steer me toward a different trim, he went above and beyond to locate and reserve the exact Nightshade I wanted. From the very beginning, Tyler was patient, knowledgeable, and incredibly responsive. He answered every question I had, kept me updated throughout the entire process, and never made me feel rushed or pressured. When I picked up my vehicle, he took the time to walk me through the features, helped me pair my phone, showed me how to use the hands-free power liftgate and fuel door, and made sure I was comfortable before I left. What really stood out was that Tyler made it clear his support didn't end after the sale. He encouraged me to call him anytime if I had questions or ran into any issues with my new vehicle, which gave me a great deal of confidence. This is my second Toyota, and although I purchased my first one from a different dealership, I chose Sheehy Toyota of Laurel solely because of Tyler Willis. After this experience, I can't imagine buying my next Toyota anywhere else. Tyler has earned my trust, my future business, and my highest recommendation. More

Bought a 2012 Lexus RX 350 under their 30-day dealer warranty. Within days the check engine and AWD lights came on and the vehicle began driving poorly. We took it back immediately. They first claimed warranty. Within days the check engine and AWD lights came on and the vehicle began driving poorly. We took it back immediately. They first claimed it was the battery and replaced it. The lights returned and the car still drove horribly. They then suggested the alternator, and later said it was likely the transmission — an $8,000 problem. Under the warranty they refused to repair it and instead offered to move us into a different vehicle. We identified a RAV4 we were willing to take. The original purchase already included title, registration, and their VIP package. We asked them to structure a clean no-additional-cost exchange given that a major powertrain failure occurred under their own warranty and the significant inconvenience this caused. They refused. The general manager, Chris Prender, stated they would not absorb any difference or structure it as a no-cost resolution. Their final position was a full refund under a 5-day return policy and an immediate demand that the loaner vehicle be returned. While a refund returns the money, it does nothing to address the wasted time, the failed diagnosis process, the disruption, or the fact that a serious defect appeared under the warranty they sold us. They provided a loaner during the evaluation, which we appreciate, but overall they did nothing to make the situation right beyond the absolute minimum of returning the purchase price. No real effort was made to resolve the warranty failure in a fair way. I would not buy from this dealership again and cannot recommend them. More

Outstanding customer service, all the staff were professional and helpful. Five-stars to Ms. Terese Harris, the best customer service I had. She was very kind, professional and helpful. She kept me professional and helpful. Five-stars to Ms. Terese Harris, the best customer service I had. She was very kind, professional and helpful. She kept me informed and explained everything clearly and in detail. She was amazing, looking forward to coming back. More

Everyone is very helpful willing to go the extra mile for custermer very accommodating and willing to go the extra mile to accommodate you make you feel safe with there.performance in the work they do on yo custermer very accommodating and willing to go the extra mile to accommodate you make you feel safe with there.performance in the work they do on your vehicle I'm very satisfied with the results make sure when you leave there premises your vehicle is safe thanks for your services much blessings to your workers and the service manager that assisted me from I got there till the end once again much blessings to your workers More

Dave the service tech did a great job, theresa not so much. She was rude. much. She was rude. More

Bad attention from finance manager Lisa Cristhoper. I received racist comments from him, for not knowing how to speak the language. After paying, he threw the card on the table. I came close to rejecti I received racist comments from him, for not knowing how to speak the language. After paying, he threw the card on the table. I came close to rejecting the vehicle and not buying anything. More

Ony was not knowledgeable about credit acceptance. He tried to sell us a car that wasn’t even inspected and had clear body damage. He was very rude at the end when he realized he was not getting a sal He tried to sell us a car that wasn’t even inspected and had clear body damage. He was very rude at the end when he realized he was not getting a sale. More

Sheehy Toyota is very efficient, reliable, accurate, accessible and affordable at all times. Thanks to all the amazing team for their great team work. accessible and affordable at all times. Thanks to all the amazing team for their great team work. More

Friendly & Easy to finalize the deal. Todd Bell did a phenomenal job getting what I was looking for. Todd Bell did a phenomenal job getting what I was looking for. More