Sheehy Toyota of Laurel

Very pleased. Everyone was very professional and pleasant. A special thanks to Marshall J. He was very knowledgeable, engaging and personable. He felt like part of Everyone was very professional and pleasant. A special thanks to Marshall J. He was very knowledgeable, engaging and personable. He felt like part of the family. He kept us informed and updated during the transaction. Hw followednwith us after the purchase. Will definitely be purchasing again real soon. More

I purchased a2021 Audi Q5 on Oct 16, 2024. I purchased a Platinum Toyota Service Agreement for $4800 in addition to car cost. I was sent an agreement from Toyota Financial Services for a Gold I purchased a Platinum Toyota Service Agreement for $4800 in addition to car cost. I was sent an agreement from Toyota Financial Services for a Gold Plan! I have returned to Sheehy ‘no less than’ 8 times to have issue corrected! TFS says dealership must fax correction to them! I have spoken to Sean; Mike; and my salesman numerous times with nothing being done! I paid for Platinum plan & have documentation to prove… I have shown to finance dept at Sheehy, to no avail! More

Purchased a brand new Sienna Platinum from this dealership. They were the only dealership within 250 miles with what my wife wanted. Spent 2 days back and forth with the Kevin, the sales associat dealership. They were the only dealership within 250 miles with what my wife wanted. Spent 2 days back and forth with the Kevin, the sales associate, trading paperwork and getting ready to drive 4 hours to the dealer for the call. Received a phone call from the sales manager the day before I was supposed to pick it up informing me the van was sold out from under me. They did locate a similar, more expensive one. I then spent another day discussing price, and was misquoted pricing, in writing, 5 different times. While these struggles should have clued me in this deal was a setup for challenges, I proceeded with the purchase and scheduled an appointment at the dealership. Upon arrival I found the vehicle was not prepped, the finance person was not even at the store, the sales associate knew nothing about the van, and the gas tank was empty. After signing the papers the sales associate hooked my wife’s phone up to the car but told us nothing else about the vehicle. I will say everyone on site was friendly and pleasant, but the customer service for what we were paying for a new van was severely lacking. I live far enough away I wouldn’t likely ever use this dealership again anyway, but I caution anyone looking to buy a vehicle here. Do not expect stellar customer service walking into the sale. More

I was supposed to buy a 2024 RAV4 here; "supposed to" being an operative phrase. The reality is I put a deposit to hold the SUV on 9/21 and followed up by checking the website and contacting my sales ass being an operative phrase. The reality is I put a deposit to hold the SUV on 9/21 and followed up by checking the website and contacting my sales associate, Harry. I was told that it was on a truck, en route to the store on Thursday 9/26. I called Saturday and Sunday to verify they had the car like the website said. I was assured that it was on a truck awaiting a post-shipment checklist/inspection. I came in on Monday, 9/30, and as it turned out the SUV got SOLD TO SOMEONE ELSE... on Saturday..... the same day it was "awaiting a post-shipment checklist/inspection." Kevin, the sales manager, should have done a better job at communicating and ensured that the SUV was marked as pending sale. I don't want to say the office is full of clowns, but with all the hoops I was expected to put up with, it doesn't seem far off from a circus. Please don't let these fake 5 star reviews fool you. More