Sheehy Toyota of Laurel

I recently had a very disappointing experience at Sheehy Toyota of Laurel while attempting to purchase a Toyota Sienna XLE 8-seater. This model is rare, and most dealerships only have the 7-seater version, Toyota of Laurel while attempting to purchase a Toyota Sienna XLE 8-seater. This model is rare, and most dealerships only have the 7-seater version, so I was eager to secure the one I needed at this location. Initially, everything seemed promising. Nick Teye, the salesperson assisting me, was extremely helpful and knowledgeable. He guided me through various options and helped negotiate the price. Unfortunately, the positive experience ended there. When it came time to close the deal, I was handed over to Jordan Jenkins, whose behavior was utterly unprofessional and upsetting. On June 17th, I started negotiating the price, and I returned on June 21st to finalize the purchase. To my dismay, Jordan added an unexpected $2000 to the agreed price and tried to justify it. When I questioned the extra charge, he became visibly unhappy and defensive. Jordan's attitude was dismissive and disrespectful throughout our interaction. He inaccurately entered my information and the purpose of the vehicle purchase. When I asked him to correct these errors, he became even more agitated, accusing me of being overly demanding. His response to my concerns was, "Trust me, I've done a lot of sales this way, and it should be fine." However, I couldn't just take his word when signing a legal document worth over $50,000. Most of the time I spent in his office, Jordan was preoccupied with phone calls and texting on two phones simultaneously. This not only distracted him but also created a chaotic environment, making it difficult for me to focus. His multitasking was unprofessional and disrespectful. As I was signing the multi-step documents on his table, he grew impatient with the way I read them, insisting I just sign and move on. When I asked him to explain what I was signing, he rudely stated, "It’s all in the email I sent you, there's nothing more to say." After enduring this rough and intimidating experience, he hurriedly handed me the documents on a flash drive and led me outside for additional signatures. He passed some papers to a person in an open cubicle and disappeared back into his office. I was left waiting for Nick to finalize everything. When I sought further clarification, I found Jordan in his office, eating and ignoring me. He locked his door and pretended not to see me until I knocked. His response was painfully rude: "What do you want?" This was the final straw. While I cannot speak for the entire management team at Sheehy Toyota of Laurel, my experience with Jordan Jenkins was extremely disappointing. It was clear there was no review mechanism in place for monitoring how their salespeople handle business. If you have the option, I strongly recommend looking at other Toyota dealers. If you must go to Sheehy Toyota of Laurel, avoid Jordan Jenkins or ensure you have witnesses and thoroughly check the price he quotes you. My experience left me feeling disrespected and undervalued as a customer. More

The worst experience ever for a simple service. Overall, an employee stole money out my car and the customer service needs work! I won’t be returning! Overall, an employee stole money out my car and the customer service needs work! I won’t be returning! More

They waste 3 months of my next time we had to do the paperwork three times now we got to send ID the girl tags is dead and they still talking about they need more information they are so sorry I would n paperwork three times now we got to send ID the girl tags is dead and they still talking about they need more information they are so sorry I would never recommend nobody to buy a car from them More

Dealership tried to charge $5000 in unremovable markups then laughed at me when I said I would t pay that. Terrible customer service would never buy anything from them. then laughed at me when I said I would t pay that. Terrible customer service would never buy anything from them. More

Let me start by saying that Charley Choe, Sales representative and Jordan Jenkins, Finance Officer helped me to the very end I mean they worked around the clock helping me to find the ideal truck f representative and Jordan Jenkins, Finance Officer helped me to the very end I mean they worked around the clock helping me to find the ideal truck for my situation, time, patience & communication amongst Charly & Jordan was on point . I highly recommend that if you are looking to trade/buy a car Charley Choe is the man to go to I HIGHLY RECOMMEND him because if he helped me with all my issues he a can definitely help you with yours. Jordan Jenkins is awesome as well. More