Sheehy Toyota of Stafford

Outstanding experience at Rosner! My husband and I recently relocated from FL to VA and needed to trade our FL vehicles in for AWD/4WD vehicles that could accommodate our professional My husband and I recently relocated from FL to VA and needed to trade our FL vehicles in for AWD/4WD vehicles that could accommodate our professional and personal needs and the VA seasons. We purchased two Toyota Certified Pre-Owned vehicles - FJ Cruiser and Rav4. From start to finish our experience was excellent. Every person we dealt with was polite, patient, knowledgeable, genuine and very helpful. Our salesperson, Rick Suarez was especially great and navigated us through each phase beautifully. We could not have been treated better or more fairly or be more pleased with our vehicles and experience at Rosner. Thank you Rick and the Rosner team for making a potentially stressful experience a success and pleasure. You will be who we return to in the future. More

Excellence again We just purchased our 2nd car from rosner toyota stafford. Outstanding experiences both times. Regular maintenance and inspections are a breeze. Wh We just purchased our 2nd car from rosner toyota stafford. Outstanding experiences both times. Regular maintenance and inspections are a breeze. When considering another vehicle we knew exactly where we would go. Our sales rep, Sean Davis, is very knowledgeable and pleasant to deal with. He remembered details from 2 years ago ... incredible! We highly recommend stafford rosner! More

2015 Toyota Hilander: Great Experience My wife and I attempted to buy a 2015 Hilander Limited from another dealership in the DC area that we live closer to, and after a horrible experience My wife and I attempted to buy a 2015 Hilander Limited from another dealership in the DC area that we live closer to, and after a horrible experience with that dealership (being lied to at multiple times, crappy negotiating tactics, and otherwise just being given the run-around) we decided to use TrueCar to search for an alternative dealership in the area that could get us the vehicle we wanted. Rosner Toyota of Stafford was the first dealership to get back to us, and speaking to Hope Bradley on the phone was a pleasure. She was friendly and helpful, and not pushy at all. She handed us off to a sales representative that she thought had the most knowledge about the specific vehicle we wanted, this person was Sean Davis. Sean was polite and knowledgeable through the whole experience and easy to work with. The dealership matches the TrueCar price we were quoted down to the dollar. Our specific vehicle was at their sister dealership in Fredericksburg and we had came in on a Friday evening to purchase. Sean drove down to Fredericksburg in the middle of us finalizing the paperwork to pick up the vehicle and got stuck in horrible Rt. 1 traffic on the way back which resulted in his arriving back at the dealership almost 35 minutes after it closed. The only people left there were ourselves, and a manager. Because the dealer policy is to inspect all vehicles before they go out, wash them, clean them (and other prepwork) - they felt uncomfortable giving us the vehicle that night because we wouldn't be getting the same treatment as other customers. At the managers suggestion, we drove our own vehicle back to our house (about 45 minutes away) and bright and early the next morning, the dealership finished everything necessary to the vehicle and Sean drove the vehicle to our house and personally delivered it, exchanging it with our vehicle we were trading in. Sean took the time at our house to review everything on the vehicle with us and going over any further questions we had as well as teaching us how all of the features/functionality worked. How many other dealerships would personally deliver your car to your house on a Saturday morning? Stafford deserves your business. More

Great purchase experience , I recently purchased a 2015 Toyota RAV4 Limited from Rosner Toyota of Stafford Va.My salesperson was M.Serge Sajous who was very professional friendl I recently purchased a 2015 Toyota RAV4 Limited from Rosner Toyota of Stafford Va.My salesperson was M.Serge Sajous who was very professional friendly and knowledgeable.I never felt rushed or pressured during the whole process of the sale.M Sajous gave me all the informations and time needed on the best vehicle for me.Even after the purchase,M Sajous took the time,gave me a call as a Follow up to ask me how is everything and if I have questions feel free do not hesitate to call him at any time he will always be there to help.The finance process was smooth yet thorough.Rosner Toyota of Stafford has a great selection of vehicles.Rosner Toyota of Stafford is a place for every one to visit before purchase a car and see M.Sajous has a great salesperson.Thank you. Sincerely Mireille Sajous More

Good service but some rude salespeople Liked the dealership and have bought several cars in the past from them. My salesman, Roger Parts was great, but prior to him I had a very rude salesp Liked the dealership and have bought several cars in the past from them. My salesman, Roger Parts was great, but prior to him I had a very rude salesperson helping me. Fortunately for me, another customer came in he knew so he dumped me for this other customer. That's when I started working with Roger who was great. The finance people were also great to deal with. More

Best service! Roger Paris was so great, went over everything in detail with me, he was knowledgeable on the car if your in the market for a car go see him! Roger Paris was so great, went over everything in detail with me, he was knowledgeable on the car if your in the market for a car go see him! More

We bought a new Prius! :-) I am happy to announce that we are proud owners of a new Prius! From Rosner Toyota of Stafford! We made an attempt about 2 weeks ago. (See my previou I am happy to announce that we are proud owners of a new Prius! From Rosner Toyota of Stafford! We made an attempt about 2 weeks ago. (See my previous review of 08/14/15). Our experience was very disappointing! BUT... My husband returned to Rosner Toyota this afternoon, armed with the same estimates for trade-in on our 2010 Prius from Edmonds and KBB. This time, he dealt with salesman, Rick Suarez who was fantastic! My husband presented the estimates for trade in, Rick discussed the prices with his sales team, (I previously referred to them as "The Great and Powerful Oz" because the set up irritated me). They countered with a figure which was much closer to the trade in value than they had given us before. My husband accepted the figure and now we have a new Prius! We were assisted by Michelle for an additional paint and interior protection package that we wanted. Then we were introduced to Valerie W., who guided us through the paperwork and fiances. Valerie couldn't have been more friendly and explicit. This was such a pleasant and seamless experience! Mr. Kloppman the GM, even came over to introduce himself, and make clear that he values us as customers and was hopeful to correct the unpleasant experience that we had before. Thank you Mr. Kloppman, Rick Suarez, Michelle, and Valerie W. for a truly enjoyable purchase! Today we felt like you really did value us as customers, and the business that we have been doing with you all for the last 10 years! We feel confident that you are going to stand behind the car you sold us and we are very happy, continuing customers! I can't thank Rick Suarez,(salesman extraordinaire), enough. You made this deal happen. While I do find it really unfortunate that the business is so "dog-eat-dog", dealing with a seasoned professional like you, made a world of difference for us. Someday, I am going to trade in that Prius for an Avalon or Venza...... :-) More

2013 Toyota Highlander Limited certified My buying experience far exceeded anything I could have imagined. I traded in an older highlander that I truly loved. It was not an easy decision to My buying experience far exceeded anything I could have imagined. I traded in an older highlander that I truly loved. It was not an easy decision to make, however I wanted a vehicle with a solid warrenty for my family. The highlander was sold to me as if I were buying a new car. It was prepped and serviced perfectly. I will definitely reccommed a certified Toyota to anyone I know. My salesman, William Sawyer, was kind, knowledgable, and provided me with such easy buying experience. The price and options were fantastic on my new car. Mickey Ortiz was very professional and just added to a great experience. I never felt pressured or uncomfortable during my entire visit. Robie satterwhite in the finance dept did a fantastic job and got me through very quickly. I having nothing negative to say about my entire experience from start to finish. I would recommend my entire sales and finance team to anyone in my family. Thanks again Stafford Toyota. More

Awesome I had a very nice experience. It was my first time buying a car. Roger Paris helped me with the purchase of a new car. He did a great job. I'm so happ I had a very nice experience. It was my first time buying a car. Roger Paris helped me with the purchase of a new car. He did a great job. I'm so happy with my new car. More

Perfect went in to get a deal done, when i didnt think it would happen, and they made it happen. Was a bit slow to begin with and i didnt get the car i came went in to get a deal done, when i didnt think it would happen, and they made it happen. Was a bit slow to begin with and i didnt get the car i came for, but i left with a car that i was happy with. More