Sheehy Toyota of Timonium

After 40 years of buying Toyota's from Bill Kids my family is done. Customer service is terrible. A few years ago I wrote them off after they refused to fix a recall item, they wanted $1200 for the r family is done. Customer service is terrible. A few years ago I wrote them off after they refused to fix a recall item, they wanted $1200 for the recall repair, and made my next purchase from another dealer. My wife still had faith in them until today. She will be buying a new Toyota this fall and guaranteed we take the business to Heritage where they seem to care about their customers. More

Dealing with Bill Kidd's Toyota was a great experience from the start. Our salesman Dee was excellent. The process from start to finish was a breeze and everyone was friendly and professional. We spent from the start. Our salesman Dee was excellent. The process from start to finish was a breeze and everyone was friendly and professional. We spent less time there buying than we did looking at other Dealerships. I purchased a Tacoma almost 20 years ago from Bill Kidd's and hope to purchase from them again. More

Sent a few questions, was ghosted. No response on cars.com their website or email. No response on cars.com their website or email. More

We were extremely pleased with the way we were treated by the Internet sales team of Carlos Subido and Mike Rado at Bill Kidd's Timonium Toyota after the horrific experience at Jerry's Toyota. We were given the Internet sales team of Carlos Subido and Mike Rado at Bill Kidd's Timonium Toyota after the horrific experience at Jerry's Toyota. We were given the truth about all costs and fees up front, finance with Bong Lee was a breeze and we left with the car we wanted and without any hassle! We were able to walk out the door with a better vehicle upgraded with all the extra warranties and protections for the same price that Jerry's Toyota quoted us before adding all the warranties and protections offered at Finance!!!! More

My wife and I were very pleased with the customer service we received from Carlos Subido and the dealership in general. Carlos was quick to communicate with us when we expressed interest in the Toyota Highl we received from Carlos Subido and the dealership in general. Carlos was quick to communicate with us when we expressed interest in the Toyota Highlander we ended up purchasing. He was also very nice and patient in working with us. He and the dealership were accommodating in providing us a loaner car, since we had come from near Hershey, PA on a Saturday and had to wait for our car to be prepped and detailed for pick-up. Speaking of prepping and detailing the car, in this regard they also did a very nice job. Last of all, when going over the extended warranties available, the gentleman who handled that was very patient in making sure we understood and very thorough. Overall, it was a very good experience! More

After being very frustrated by the back-and-forth and price-gauging at several other Toyota dealerships, I was relieved by how painless the process and helpful the team at Bill Kidd's were! I was able to price-gauging at several other Toyota dealerships, I was relieved by how painless the process and helpful the team at Bill Kidd's were! I was able to get most of my questions and pricing negotiated via phone and email, and was in and out in under 2 hours, including a trade-in. Thank you for making car shopping easier! I felt good about the deal, and that I was dealing with an honest team. More

Review, take 2: It took less than 2 hours to complete the purchase. Held the vehicle I wanted and got what I wanted for the trade in. purchase. Held the vehicle I wanted and got what I wanted for the trade in. More

We found the car we had sought here. Internet. The salesman was great. The dealership's processes for internet buyers were not friendly. First the dealership would not hold a car, even with a deposit salesman was great. The dealership's processes for internet buyers were not friendly. First the dealership would not hold a car, even with a deposit, over night. Second, after driving 3 hours to get to the dealership and not wanting to drive 3 hours home in the dark, the finance staff was so slow that we had to threaten to leave before anyone arranged for us to finish the DMV paperwork (the finance department) - and even then it took our salesman calling in a favor from the finance team at the Bill Kids Volvo dealership to get us out the door well after dark. The sales management team were not the least sympathetic to our situation. What a disappointment - the dealership knew for days we were coming and only the salesman appeared to appreciate our situation. We witnessed other customers leaving the dealership because of delays in meeting their needs. The bullpen where the sales managers sit, isolated, behind glass, seemed to say a lot to me about the experience we had. Bill Kidd would do well to go undercover and try to experience the dealership as an internet purchaser - it might lead to some process changes if the owner's heart is customer service first .... There are too many dealerships out there for me to put myself and my wife through another experience like this one. Two stars for salesperson's help. More

Purchased my first new vehicle in July 2020 from them, A new 2020 Tacoma. I mostly worked with Mike Thornton via email. He was able to offer the best price at the time of any dealer I contacted. Mike worked new 2020 Tacoma. I mostly worked with Mike Thornton via email. He was able to offer the best price at the time of any dealer I contacted. Mike worked to find over several weeks to locate the truck I wanted. When I went to close the deal and take the truck home it was probably the smoothest and easiest car buying transaction I've done. We did have to wait for truck to finish detail and delivery prep but with the test drive and paperwork I don't think I was there much more than an hour. They are much easier to deal with than my Local Toyota dealership was. I am very happy with my truck and would buy From Bill Kidd's again. More

Easy new car purhase experience. I can't recommend this dealership enough. Hans Bloom helped me through the entire buying process. They didn't have the exact model I wanted to buy, bu I can't recommend this dealership enough. Hans Bloom helped me through the entire buying process. They didn't have the exact model I wanted to buy, but they found the car at a dealer 400 miles away and got it for me within a day. That's exceptional customer service! The price negotiation was easy and I received a great deal for the exact car I wanted. The finance process was quick and easy as well. Hans is a great sales person! I highly recommend this family owned dealership. More