Sheehy Toyota of Timonium

This was the most positive sales experience with a new car dealership I've had in my life (and I'm not that young). Mike Thornton was an absolute professional and I thoroughly valued his great attitude, car dealership I've had in my life (and I'm not that young). Mike Thornton was an absolute professional and I thoroughly valued his great attitude, trustworthiness, candor, and client-focused flexibility. He came across as knowledgeable and helpful, without being "salesy". This came after a very dismal experience at another Toyota dealership almost soured me from Toyota altogether. I will recommend Mike and Bill Kidd's Toyota to every person looking to buy a new or used car. These guys are the best. More

This is the third new Toyota my wife and I have purchased from Bill Kidd's and we keep coming back because of the great experiences we've had each time. This purchase was no different - the sales rep was ve from Bill Kidd's and we keep coming back because of the great experiences we've had each time. This purchase was no different - the sales rep was very friendly and helpful, the selection of cars to choose from was great and the price was the best in the area. We would highly recommend this dealership. More

I just bought my sixth car (three Volvos and three Toyotas) in 20 years at Bill Kidd's. Each experience has been better and better. I appreciate the salesman's and dealer's integrity and their willing Toyotas) in 20 years at Bill Kidd's. Each experience has been better and better. I appreciate the salesman's and dealer's integrity and their willingness to assist me in any way possible. In the past 20 years, I have found the folks in the service department to be as friendly and helpful as the sales team. Without a doubt, this is THE place to go when looking for a car! I highly recommend the salesman Hans Blom for anyone who wants to deal with an honest person. More

After getting quotes from several area dealers, we initally selected R&H since it was slightly more convenient. We got the run-around from them on the pricing (they tried to tack extra fees onto thei initally selected R&H since it was slightly more convenient. We got the run-around from them on the pricing (they tried to tack extra fees onto their email quote), so we headed to Bill Kidds. Great experience from the beginning. Sean (our sales rep) was knowledgeable about the car and the competition. No pressure, but he was willing and able to answer all our questions. When we purchased, he spent a while with my wife (car is for her) on all the features, and even programmed the Bluetooth connection for her phone. More

From the second I walked in, my experience surpassed my expectations. The salesman was knowledgeable and did not pressure me to purchase. I was then introduce to the Customer Relations Manager, she went ov expectations. The salesman was knowledgeable and did not pressure me to purchase. I was then introduce to the Customer Relations Manager, she went over valuable information and made some suggestions as to how to protect my new car. The Finance Director completed all of my final paperwork in record time. I received a great price with no hassle. I would definitely recommend this dealership! More

Terrible experience. We brought our Prius in for the recall service and they actually created more problems requiring two return visits, and we still have a problem we are taking to another service cent recall service and they actually created more problems requiring two return visits, and we still have a problem we are taking to another service center. The customer service was also very disappointing with no apology and little communication. I will not take my car back here and I recommend others to steer clear. More

Within 1 day of purchasing my certified used car from the dealership, I had to go back to have the driver's seat replaced. Within 3 months of ownership, I have had to go in for service 5 times! My reply fr dealership, I had to go back to have the driver's seat replaced. Within 3 months of ownership, I have had to go in for service 5 times! My reply from the used car manager was "I cannot guaranty that vehicles driven off my lot will not encounter problems," and left it at that. No apology for our troubles, and no offer to assist us. Truly felt like the prototypical used car dealer, as they could care less about the problems we had with the vehicle (since they already had our money). I would never recommend this dealership to anyone. They are very nice when you are looking to buy a vehicle, but their post sale customer service is horrendous (if you have problems with the vehicle). The customer relationship ends when they receive your check. More