Sheehy Toyota of Timonium

Wasting my time I was invited to come out to test drive a vehicle that was not ready for the road. Cost me two plus hours and 30 miles driving. Not happy. I was invited to come out to test drive a vehicle that was not ready for the road. Cost me two plus hours and 30 miles driving. Not happy. More

Kevin Sewell made car buying pleasant and easy Patient with my questions, Kevin followed up on all issues and made the process straightforward and actually enjoyable. As I told him, Toyotas sell t Patient with my questions, Kevin followed up on all issues and made the process straightforward and actually enjoyable. As I told him, Toyotas sell themselves, but the salesperson doing the negotiating is key to the entire experience. Kevin is a thorough professional and a gentleman. I intend to direct any friends who want Toyotas to him without reservation. More

First time in 42 years that it was fun to buy a new car I'm an old guy who has bought 19 new cars over the past 42 years. I’m an informed buyer who knows what car I’m buying and what it costs the dealer be I'm an old guy who has bought 19 new cars over the past 42 years. I’m an informed buyer who knows what car I’m buying and what it costs the dealer before I visit the showroom, make a phone call or send an email. But regardless of how prepared I am, car buying has never been an enjoyable experience. IMO, that is due largely to the sleazy, greedy, high pressure tactics practiced by dealership sales and management staff. Unfortunately, buyers have been conditioned to believe this substandard treatment is actually ‘normal’, making the car buying process a dreadful experience. But all of this negativity ended when I met Mike Thornton and Elliott Evianiak at Bill Kidd's Toyota in Cockeysville, MD. These guys are smart about their product without being smug or arrogant. They are friendly without being condescending. And they are efficient with the process without being pushy and overbearing. Regardless of where you live, the next time you’re in the market for a Toyota, do yourself a favor - drive out to Bill Kidd's Toyota and ask for Mike and Elliott. For me, this was the first time in 42 years that it was fun to buy a new car. More

Enjoyable, respectful, trustworthy, professional! We had a great car-buying experience at Bill Kidd's. We worked with Tim Bennett, and I cannot stress enough how wonderful a person Tim is. This was th We had a great car-buying experience at Bill Kidd's. We worked with Tim Bennett, and I cannot stress enough how wonderful a person Tim is. This was the first car we bought, and I am so glad to have worked with Tim on this one. Right from our initial mail correspondence, Tim was very respectful and never seemed to hurry us, even though we were purchasing a car over the Memorial Day weekend, and the number of customers were high. Further, Tim was reliable, honest, and kept his word. For example, when we visited him on the first day, Tim had an unexpected engagement, due to which we could not do any business that day. He sincerely apologized for the inconvenience and urged us to return the next day, promising he would give us a good deal. We were purchasing our car over the Memorial Day sale, and other dealers were also providing offers, but our instinct told us that Tim would keep his word. We returned the next day, and Tim went out of his way to provide us the best deal in our budget. Tim was also very professional and a true gentleman. During our negotiation, he was always respectful and never, at any point, did he impose himself on us. However, the thing I will remember Tim the most for is that I felt that he genuinely cared for us and wanted us to get the best car that he could possibly get for us in our budget. The other folks at Bill Kidd’s were also professional and courteous, including the finance guy , who got things done in a breeze. Overall, we had an amazing car-buying experience, and I would highly recommend Bill Kidd’s and Tim Bennett to anyone looking for buying a car. More

Amazing Car Buying Experience! I bought my first new car from Bill Kidd's in 1991. It was a 1991 Toyota Camry Deluxe. From what I recall, it was a good experience. So, some 25 years I bought my first new car from Bill Kidd's in 1991. It was a 1991 Toyota Camry Deluxe. From what I recall, it was a good experience. So, some 25 years later, when deciding on where to buy my new Tacoma, I figured I would try Bill Kidd's again. Sure, I've bought quite a few cars since 1991, but for some reason I had chosen dealerships closer to home rather than heading back to Bill Kidd's. Am I glad that I did! I was in the area as another dealer had the exact truck that I wanted listed on their website. I went to that dealer, had a miserable experience, and left very disappointed and dismayed. We decided to have dinner before heading home, and the thought of heading back to Bill Kidd's crossed my mind. We went in late on a Tuesday evening, met with a salesperson, and ended up putting in an order for a new truck. A few short weeks later, and I was back at the dealership to negotiate, trade my car, and sign the paperwork. I really had an amazing, low-pressure, experience. Car buying should always be this way. From my salesman, Don Soltys, to Katie (Paint protection, etc), to Andy in finance.... nothing but professionals all around. I cannot say enough about how great the experience was. Even though Bill Kidd's is quite a distance from my home, I plan on returning there for service. And if and when I'm in the market for a new vehicle, they have my business. More

Best car buying experience I've ever had Elliot was awesome from the first time I emailed him up until I drove away after purchasing. I am 8 months pregnant and had my 18month old with me he Elliot was awesome from the first time I emailed him up until I drove away after purchasing. I am 8 months pregnant and had my 18month old with me he made the process stress free and as quick as possible. I didn't go there with high hopes of trading my car in but he made it happen and didn't go above my limitations. Other dealers never listened and either wanted more money or offered a payment that was too high for me. He was great he even sat and filled out some of the paperwork for me because my son had fallen asleep on me. Anyone with kids knows how stressful sitting in one place for a few hours can be but he made it easy. I would recommend Bill Kidds and Elliot to anyone looking to purchase a vehicle. The finance guy (I apologize I forgot his name) was also awesome. He was great and got us in and out as quickly as possible. Overall it was the best experience I've ever had with a car dealership! More

Used car purchase We had a great experience purchasing a used car from Bill Kidd's. We worked with Melissa Lusk who was friendly, professional and very competent. I w We had a great experience purchasing a used car from Bill Kidd's. We worked with Melissa Lusk who was friendly, professional and very competent. I would recommend Melissa to my friends and family. More

Committed to Customer Service! I worked with Melissa to purchase a new Sienna, she was quick to respond to all questions and exceeded all of my expectations. She got me the car I w I worked with Melissa to purchase a new Sienna, she was quick to respond to all questions and exceeded all of my expectations. She got me the car I wanted with every option requested at a great price. Anyone looking for someone who cares, ask for Melissa! More

Great experience Elliot was great from the online communication, to my purchase of the 2015 Tacoma. If you are looking for a new vehicle I would highly recommend Elli Elliot was great from the online communication, to my purchase of the 2015 Tacoma. If you are looking for a new vehicle I would highly recommend Elliot. More

Who Said Exceptional Service Is A Thing of The Past Well not with Bill Kidd's! When spending my money I want to be happy and I expect the best service and that is what I received from Mike. Before purch Well not with Bill Kidd's! When spending my money I want to be happy and I expect the best service and that is what I received from Mike. Before purchasing my car from Bill Kidd's, I visited two other dealerships. One of dealership's salesperson had a problem with me asking questions and it took longer to get my deposit back from them, than the entire purchasing process with Bill Kidd's. The service I received from Mike Thornton and Elliot Evianiak, was exceptional. We did most of the work via email, and I was impressed not having meet either of them and I felt I was dealing with individuals that I could trust. I went to the dealership to pick up my new vehicle excited to meet the individuals who had earned my trust without ever speaking a verbal word to me and they were just as kind in person as our communication via email. I'm not looking to purchase a vehicle anytime soon but, if I had to, it would be from Bill Kidd's. Keep during what you are doing because I'm one happy customer which hated the process of car buying until buying from Bill Kidd's. More