Shottenkirk Chevrolet - Service Center

The oil change took a little longer than expected considering that we had made an appointment. considering that we had made an appointment. More

The service department is a joke. They won’t answer the phone when you call the store, and then it rerouted my phone callas instead of voice mail to a third party….. and then still no They won’t answer the phone when you call the store, and then it rerouted my phone callas instead of voice mail to a third party….. and then still no one will call up back! I just had to drive in and find a service adviser to add an air filter to my truck that was in the shop for a few days. (I called 4 times in two days! Still no answer or return.) Any dealership can sell vehicles/trucks, a good dealership has a great service department. Shottenkirk is an “any dealership” with a horrible service department and it’s been that way for years. More

They got my truck in and out within a day of dropping it off for a big service request. off for a big service request. More

The staff was very friendly and professional. They now know how to take care of their customers. They now know how to take care of their customers. More

I had a Chevrolet Traverse in there. Had the computer reset cuz the transmission was replaced with as rebuilt by another shop. A lady at the shottenkirk said it would cost $60. Bill came Had the computer reset cuz the transmission was replaced with as rebuilt by another shop. A lady at the shottenkirk said it would cost $60. Bill came to $187. More

I have my car serviced a number of times and they have always been courteous, prompt and willing to assist in any way they can. I would certainly recommend them. always been courteous, prompt and willing to assist in any way they can. I would certainly recommend them. More

Did a great job getting my heating seats going now that they have the parts people are nice but it was a long day and I’m not feeling very satisfied with the way they had me come in originally to get the p they have the parts people are nice but it was a long day and I’m not feeling very satisfied with the way they had me come in originally to get the parts in December put on and then they told me that they didn’t have the correct parts so I have to wait i drove home and they had me come back mind you I live in Marshalltown so when they got the parts they called me and I made a appointment I was in the hospital the day of the appointment and I called them to reschedule and they said they would have the service advisor call me back and no one called so I called them back and set the appointment I get to the dealership 1/4/23 and they said they was not expecting me but they said they would get the seat heating chips put in I just wanted to say that they needed to get the service center more organized I do understand the current employee availability situation in our lives today So overall Yes I am happy And I would recommend the dealership to everyone just saying today’s labor market has definitely has it’s challenges More

Shottenkirk did way better than Bob Brown. Usually it takes 4 weeks to get a service appointment. I made my appointment online 1.5 weeks beforehand.and was a little unhappy when the guy said t Usually it takes 4 weeks to get a service appointment. I made my appointment online 1.5 weeks beforehand.and was a little unhappy when the guy said that he didn't have time to work on my car because they had two days of work to do. His attitude changed when I explained that my car is adapted specifically for me with a left foot accelerator and he managed to not only get it looked at but also managed to "fix" the codes. He was super nice and helpful once I explained that it's the only car I can drive. More

Very professional and courteous- Although it was challenging to find the problem, Shottenkirk kept me informed and worked with me throughout the process. challenging to find the problem, Shottenkirk kept me informed and worked with me throughout the process. More

Amazing service, fair price, trade value was great! I felt important the whole time! Dave really took the time to be honest and real with me. I know I will always purchase from this dealership based I felt important the whole time! Dave really took the time to be honest and real with me. I know I will always purchase from this dealership based on this experience. I also love how quick they schedule me for service!! More