Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,730 Reviews

1,730 Reviews of Shottenkirk Chevrolet - Service Center

Sort by
January 16, 2023

Dishonest and play dumb to simple realistic situations. Play hardball on service then beg for me to buy or sale. More

by LARRY@CONTRACTORSCHOICEIOWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper
Report | Print
Jan 19, 2023 -

Shottenkirk Chevrolet responded

Larry, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 16, 2023

There was chaos and confusion the people behind the desk tried very hard. Of course they were short people. They were polite and scrambled. At least they didn't sit on their hands and say I don't know. I th More

by jskeffington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Report | Print
Jan 16, 2023 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 14, 2023

This was the worst experience I have ever had. They are all snakes xxx all More

by Scottamoorhead33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper, Samuel Dusenbery
Report | Print
Jan 19, 2023 -

Shottenkirk Chevrolet responded

Scott, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 14, 2023

Excellent Service, My service advisor addressed all my needs in a timely manner. I’ll be back again!! More

by rmolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Jan 16, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that Dylan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 14, 2023

Dealership was clean, sales staff were polite,courteous and knowledgeable. The financial staff were easy to work with. More

by dchansen57
Recommend Dealer
Yes
Employees Worked With
CJ Johansen
Report | Print
Jan 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. Cody and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

January 13, 2023

They were kind and courteous and completed the job quickly. I wish they were closer to my home. More

by Kamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names!
Report | Print
Jan 14, 2023 -

Shottenkirk Chevrolet responded

Kamon, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 13, 2023

With not having the part, service did an excellent job getting it done the next day! More

by rdhartman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Adam Barkela, Kyle Carnahan, Coltan Straker, Shaun Franklin, Kevin Page
Report | Print
Jan 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

Jan 14, 2023 -

rdhartman responded

Service is great. I just wish we could get some smiles and greetings.

January 13, 2023

Very helpful and good timing on getting parts along with the final fix. Will recommend 👌 More

by MMOSTEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Report | Print
Jan 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear Samuel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 12, 2023

When I called to schedule an appointment I received courteous service right away. I was able to bring the car in that afternoon. When I reached the service area I was directed what to do. While I waite More

by T00BUSYBEAR46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Carnahan
Report | Print
Jan 12, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 11, 2023

Didn't ask me if I wanted to use my Chevrolet rewards points towards my oil change More

by zamp63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Jan 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

1
...
100
101
102
...
173