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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,730 Reviews

1,730 Reviews of Shottenkirk Chevrolet - Service Center

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January 03, 2023

Was never informed of wait time for an oil change. I waited for over 2.5 hours. Was never given a car wash voucher. More

by Andrea Vulgamott
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Report | Print
Jan 04, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Andrea, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 03, 2023

With an appointment, it took over 2 hours for an oil change. When I asked the service advisor how much longer I was told 5 minutes, it still took another 20 minutes. Competitors can accomplish the same More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Report | Print
Jan 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Scott, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 03, 2023

Diagnosing “condensation” when leak was first pink now dark brown is not acceptable. Car continues to leak. More

by LINDAWIL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
Report | Print
Jan 04, 2023 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 02, 2023

The service manager Lee was very helpful kind and communicated well. The service counter group was very unorganized and did not communicate status well or even at all. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Fisher
Report | Print
Jan 02, 2023 -

Shottenkirk Chevrolet responded

Steve, Thank you for your business and this review. We're happy to hear Lee and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 31, 2022

Sam got me in quickly and the team provided great service. All this same day during a massive snow storm. More

by JOUBZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Report | Print
Jan 02, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that Samuel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

December 31, 2022

I felt I had to wait far too long for what was being done - over two hours. Also didn't know I would be charged for a diagnostic. More

by DDNCALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Report | Print
Jan 02, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 30, 2022

Lee was amazing! I couldn't have asked for better service on my last visit. More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Fisher
Report | Print
Dec 30, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review, Gabe! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

December 30, 2022

It’s friendly it’s clean people r knowledgeable they try their best to make the service fast answering ur questions is made understandable More

by ACSCORP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Adam Barkela, Matt Heasley, Kyle Carnahan, Coltan Straker, Alicia Scott, Shirley Johnsen
Report | Print
Dec 30, 2022 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 29, 2022

Daily excuses why our truck wasn’t getting fixed. Understandable things happen but for over two weeks. More

by DMILLER38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
Report | Print
Jan 01, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 29, 2022

I find that this is a great place to by e my vehicles. It does seem that there are not enough people to handle the service. The people idea with seem to try very hard to please me. I think I'm pretty easy More

by jskeffington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Feriz
Report | Print
Dec 29, 2022 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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