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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,730 Reviews

1,730 Reviews of Shottenkirk Chevrolet - Service Center

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December 22, 2022

The service team got me in right away and were able to resolve the issue that day! More

by JPL.JOSEPHLANG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Report | Print
Dec 23, 2022 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet; we look forward to having you as a valued customer for many years to come.

December 22, 2022

You lost my car during an oil change and brought the wrong car for my wife . She waited over two hours and it took over 45 minutes to locate my car. More

by SRICH442000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember she was shocked our car was lost
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Dec 26, 2022 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 21, 2022

Very good service. Employees are all polite and professional. They always let you know about additional charges before installing anything. More

by DBRIGGS055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
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Dec 22, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 21, 2022

It was Fast and friendly service. The Shuttle driver was was friendly and fun to talk to. More

by KATHRYN.MITCHELL1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
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Dec 22, 2022 -

Shottenkirk Chevrolet responded

Thanks, Kathryn, for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

December 21, 2022

Friendly. Took car right away. Brought air filters replacement need to my attention. In and out in 1 hour More

by DCBLBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not catch his name
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Dec 22, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 21, 2022

Came with check engine light on. Sam checked me in. Fast, friendly and courteous! Thanks! More

by DEEAND225
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Report | Print
Dec 22, 2022 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

December 20, 2022

The wonderful people at Shottenkirk never cease to amaze me, great service and attitudes; always greeted with a smile. More

by GOTRACO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
Report | Print
Dec 20, 2022 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

December 20, 2022

They’re the best in the business and they are so friendly. It was quick, efficient and perfect. More

by KYLEEKUBIAK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley, Coltan Straker, Christopher Kubiak, Coltan Straker
Report | Print
Dec 20, 2022 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 20, 2022

Gus and Ben are excellent at their jobs. Helped me get the parts I needed! More

by KSBSZSRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus Luna
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Dec 20, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 20, 2022

The last oil change is got I noticed a leak and when I got under the truck to check it out I was able to turn the oil filter a full turn and another half. More

by TROY.CAPPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the guys name
Report | Print
Dec 23, 2022 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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