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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,726 Reviews

1,726 Reviews of Shottenkirk Chevrolet - Service Center

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November 16, 2022

The first person I talked to seemed disinterested, but the second was very helpful throughout. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker, Dylan Miller
Report | Print
Nov 17, 2022 -

Shottenkirk Chevrolet responded

jay, Thank you for this feedback. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 15, 2022

From the service writers to the technicians - very professional and courteous. Good people to work with and care for my vehicles. More

by CK00BS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kinser Haselhuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher, Coltan Straker, Alex Plotz, Alicia Scott, Christopher Kubiak, Gus Luna, Laura Boal
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Nov 15, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 15, 2022

Interested in keeping the vehicle in good repair and road ready for the ultimate service for return to the dealer. More

by dennis.prouty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Coltan Straker
Report | Print
Nov 15, 2022 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

November 14, 2022

Great service always helpful considerate of customer time and needs. Have been a loyal customer for many years. More

by AMSQUILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Report | Print
Nov 14, 2022 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

November 12, 2022

The personal attention given was very much appreciated. I felt like the team was professional. More

by DANAM0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Scott
Report | Print
Nov 14, 2022 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

November 12, 2022

I appreciate the great service and customer service. Gets me in and out quickly for oils changes. More

by KJM008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Report | Print
Nov 14, 2022 -

Shottenkirk Chevrolet responded

Thanks for sharing your experience with Shottenkirk Chevrolet. Scott and our team appreciate your business and hope to see you again soon!

November 11, 2022

Very poor communication as to how long “Quick Lube” was going to be. I know I have a service contract but you didn’t have record for it. So had to pay out of pocket for that. You’re not worth the trip from More

by gdhunerdosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one looks or name looks familiar
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Nov 11, 2022 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 11, 2022

Travis Black and his team always take good care of me which I why I’ve purchased my last three vehicles there and send my friends there More

by Craiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
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Nov 12, 2022 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis and our team always meet your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

November 11, 2022

Very professional atmosphere, Mr. Miller was great at communicating and explaining everything out. Highly recommend him. More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Nov 12, 2022 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 10, 2022

Appointment is on time and work on my vehicle is done as requested. Employees are professional, waiting area comfortable and clean. More

by PATTERSONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Scott
Report | Print
Nov 10, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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