Shottenkirk Chevrolet - Service Center

Scheduled an oil change and brake check / change appointment. After two hours I was told my oil change was done, I asked about my brakes, which they went back to see if they could get changed only t appointment. After two hours I was told my oil change was done, I asked about my brakes, which they went back to see if they could get changed only to be told (30 minutes later) that there wasn’t time because they’re leaving for the day. 2.5 hrs for an oil change? I could continue about the appointment I had three months ago, being told I would get a refund (then going back on that word) & my check engine light, but this company isn’t worth my time. I’ve wasted far too much of my life with this horrible dealership. I will never return More

I had a great experience all around and people are very attentive to my needs. attentive to my needs. More

Took my vehicle in for a service. After the service I found out that a part of my vehicle might have a bracket on the center console due to the nature of the repair. When this was bro After the service I found out that a part of my vehicle might have a bracket on the center console due to the nature of the repair. When this was brought to the attention of the service advisor we went straight to the parts desk to find a replacement part (keep in mind we were unsure at this point if it was actually broken since it had not been looked at again yet). This makes me think that they were aware of the damage but we’re trying to pass it off and didn’t want me to notice. After having the service advisor check out the car again he suggests a temporary solution to tape the area down. After I said this was not an option and I would like a replacement part due to wanting to sell the vehicle I was informed from the service advisor that it would be fine and whoever bought the car wouldn’t mind or wouldn’t notice. Again, another disappointment. After reiterating that was not a possible solution the service advisor said if I were to buy a replacement part then they would service the vehicle at no cost. Again, this should not have been considered because the part was damaged during the service and I don’t think I should be responsible to pay for or search for the replacement. After going back and forth and leaving the dealership, then emailing the service advisor, and calling the service manager (leaving am voicemail) I received an email from the service advisor saying they found a replacement part and would pay/service my car free of charge. In the end, the correct outcome occurred. However, getting to that outcome was extremely tough and disappointing. I had been to this dealership for other services, but due to this most recent service, I will not be returning. More

Always a pleasure to work the the people at Shottenkirk Chevrolet - Sales to service. Top notch. Chevrolet - Sales to service. Top notch. More

This dealer has always been good at customer service and provided a loner while they had my car. provided a loner while they had my car. More

I was greeted, welcomed and shown where I needed to go as soon as I arrived. The employees were all professional and friendly. The service was performed quickly. soon as I arrived. The employees were all professional and friendly. The service was performed quickly. More

Everyone at their dealership worked extra hard to locate and deliver the exact vehicle that I was looking for. Definitely going back there when I need my next one and deliver the exact vehicle that I was looking for. Definitely going back there when I need my next one More

I just keep coming back because they really are great at Sottenkirk Chevrolet. I love the sales team they're always working with me on my next ride. Sydney is always helpful with my upgrades. She's always g Sottenkirk Chevrolet. I love the sales team they're always working with me on my next ride. Sydney is always helpful with my upgrades. She's always giving me quotes and is really enthusiastic about her job. More

They attempted to fix my rear breaks. After two days of working on it they still screeched and made noise. Today I pulled them back off myself and one of the metal clips that hold the bre After two days of working on it they still screeched and made noise. Today I pulled them back off myself and one of the metal clips that hold the break pad in place was bent out and rubbing the rotor! Easy fix, but careless work. More

I had an appointment for an oil change. Everything went fine. I think Dylan was my service adviser. I had asked about tires when I checked in and he had the info when I checked out. Gre Everything went fine. I think Dylan was my service adviser. I had asked about tires when I checked in and he had the info when I checked out. Great service from coming in to checkout. More