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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,725 Reviews

1,725 Reviews of Shottenkirk Chevrolet - Service Center

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October 31, 2022

Not sure if this falls on dealership, but I haven’t received or heard anything for a while on (chips) for my 2022 Trail Boss I bought back in April. November is tomorrow and no heated seats. Also backu More

by RED.MDT11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Unsure
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Oct 31, 2022 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

October 30, 2022

I had to bring my vehicle back three times to get the service and corrections that needed to be done. More

by RANDYPETERSEN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Miller
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Oct 31, 2022 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 28, 2022

They got me in quick. I wish they would have told me how much it would cost to change a light bulb though. More

by TinaLeaF1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who I worked with
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Oct 30, 2022 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Tina, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 28, 2022

Fast good and thorough. Maintained service record. Can doa a oil change most any day. Reasonable price. More

by M.ZIRKELBACH
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
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Oct 30, 2022 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

October 27, 2022

The service team really takes good care of you and your car. I highly recommend them. More

by dsmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Report | Print
Oct 30, 2022 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

October 25, 2022

I was able to drop my vehicle off and receive same day service! Thanks to the service department for getting me in and out without me having to set an appointment! More

by JOHNIECER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia
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Oct 26, 2022 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

October 24, 2022

Always great quality of work done and excellent customer service. I go here for all our fleet needs and couldn’t be happier. More

by McKenna Dullard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mindy Yingst
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Oct 24, 2022 -

Shottenkirk Chevrolet responded

McKenna Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis and Mindy met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

October 24, 2022

Liked how they found problem and parts within reasonable time. They got me scheduled within days. More

by Geri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Scott
Report | Print
Oct 25, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 23, 2022

My personal feelings are that once the sale is made, they couldn’t care less about you. I buy new every couple of years, I won’t be looking here. More

by kfarv99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who I worked with
Report | Print
Oct 24, 2022 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 22, 2022

Usually fast and dependable. Today was not one of those days for them. Not like when I first started coming there. More

by GIBSONMATTHEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Scott
Report | Print
Oct 24, 2022 -

Shottenkirk Chevrolet responded

Matthew, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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