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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,725 Reviews

1,725 Reviews of Shottenkirk Chevrolet - Service Center

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October 22, 2022

I was able to get an appointment quickly so that was nice. Was surprised that replacing a battery would cost almost $600. I have never had to pay to have electrical systems reset and paid over $200 for More

by Cubgirl60
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Oct 23, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that Dylan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

October 22, 2022

Cost was way more than I thought. Did not let me know at all. Said I had a coupon and we’ll we can’t use that due to your car takes 5-w40. Should of let me know before hand. Emailed More

by JJJADAMS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can not remember I was so mad. There the receipt away
Oct 23, 2022 -

Shottenkirk Chevrolet responded

JJ, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 21, 2022

Staff was very responsive and attentive with my vehicle issues. I am fully satisfied with the service. More

by RUSSELL.CHAMPLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Dorrance, Dylan Miller
Oct 23, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for Christian and our team, and for taking the time to leave us this wonderful feedback!

October 20, 2022

The girl at service was very helpful and the service was done quickly. Really appreciate all the help More

by MHARNDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Fischer, Alicia Scott, Dylan Miller
Oct 20, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

October 19, 2022

I had somebody put gasoline in my diesel truck. Shottenkirk got me in right away, inspected fuel injectors and got l the tank and lines cleaned within 48 hours. Great service! More

by CORNELISOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooklyn?, Dylan Miller
Oct 19, 2022 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2022

Alicia Waukee servicing was very disrespectful. Had to go three times before work was done. More

by VDEGLEZPFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Wells
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boomer Benning, Alicia Scott, Coltan Straker
Oct 23, 2022 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 17, 2022

Prompt and efficient service. Love the ability to schedule on-line. Everyone is friendly and helpful More

by mjbporktec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
Oct 17, 2022 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 17, 2022

Quick service, friendly staff, clean building, and a comfortable waiting room. Good price for the service I had done. More

by HHELV1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Oct 17, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

October 16, 2022

Super nice staff from start to finish and quick work on my car. Thanks to all! Definitely a nice experience with the service department! More

by Dedu1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Scott
Oct 16, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that Alicia had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

October 16, 2022

relatively easy to make appt not too far out. service manager is nice, friendly, listens to client. More

by S.STAHOWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
Oct 17, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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