Back

Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,722 Reviews

1,722 Reviews of Shottenkirk Chevrolet - Service Center

Sort by
October 14, 2022

After my car was done the young service manager helped me get my phone back & working in my car. Then a very nice gentleman took it & washed it for me. Being an 82 year old widow I appreciated that kindness More

by JDGKH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry do not remember the names of the people who helped me.
Oct 16, 2022 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2022

Good service. Staff could be more friendly. Would like closed caption on tv. Would like hot coffee. More

by SANDYELLIS321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Oct 16, 2022 -

Shottenkirk Chevrolet responded

Sandy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 12, 2022

Call for an appointment. Was told they could get me right in this morning. Now that customer service More

by HCWALTER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Oct 13, 2022 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

October 12, 2022

I didn’t have an appointment but they got me right in super friendly staff More

by cknconsulting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Oct 13, 2022 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dylan met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

October 11, 2022

Seat was all messed up and that was ridiculous! We always have a terrible time when we go to this dealership! More

by JACLYNMEIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Oct 12, 2022 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 11, 2022

Long wait to test battery and replace. People were friendly but not happy with the long turnaround More

by jclcorn
Recommend Dealer
No
Employees Worked With
Mike Warne
Oct 12, 2022 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 08, 2022

My accessories were added on quickly and look amazing. You can’t tell anything was aftermarket! Great job by the whole team! More

by Jacobauge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 06, 2022

Provided fast & accurate engine diagnostics, without pressuring & dubious upselling. Efficient and clear quotes and service. Would return here. More

by tkhshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Oct 06, 2022 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet!

October 06, 2022

We have been customers for at least 15 years. We have bought 2 new pickups during that time and have our 3 vehicles serviced there regularly. We recently purchased a set of tires and even other e More

by TOMMI_ORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Christian Dorrance
Oct 06, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a consistently positive one. Please don't hesitate to reach out if you need anything else.

October 04, 2022

Time there was alot quicker this time less than an hour but after driving home there were smears on my counsel, doorjam and the passenger side of my vehicle. All of this could of been prevented by technici More

by TJ STUDYVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 05, 2022 -

Shottenkirk Chevrolet responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

...
118
...