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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,724 Reviews

1,724 Reviews of Shottenkirk Chevrolet - Service Center

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October 06, 2022

We have been customers for at least 15 years. We have bought 2 new pickups during that time and have our 3 vehicles serviced there regularly. We recently purchased a set of tires and even other e More

by TOMMI_ORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Christian Dorrance
Oct 06, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a consistently positive one. Please don't hesitate to reach out if you need anything else.

October 04, 2022

Time there was alot quicker this time less than an hour but after driving home there were smears on my counsel, doorjam and the passenger side of my vehicle. All of this could of been prevented by technici More

by TJ STUDYVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 05, 2022 -

Shottenkirk Chevrolet responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 04, 2022

I received Great service! I brought my vehicle in for some work and they did an excellent job. More

by Bbeaman930
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Oct 05, 2022 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

October 03, 2022

After misunderstanding about how the automatic tacked on deal was explained to me an offer was made to buff out the mark's on my truck. Made an appointment and took truck up to be taken care of. Truck wa More

by betty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alicia Scott
Oct 03, 2022 -

Shottenkirk Chevrolet responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 02, 2022

I have always a good, honest, and fair experience here. Have been using them for years. More

by GTM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Oct 03, 2022 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

October 02, 2022

It is Close and convenient for service. Plus this is where we purchated our car More

by PEARMILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
Oct 03, 2022 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

October 01, 2022

Service manager was knowledgeable and friendly Parts manager was helpful in obtaining repair parts they were great to work with More

by cvstmr64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Scott
Oct 03, 2022 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Oct 04, 2022 -

cvstmr64 responded

Thank you please don’t take this wrong but we were broke down 850 miles from home hopefully we don’t need your services anytime soon

October 01, 2022

Way over charged me on a new battery and starter. My batt was tested 2 weeks prior and checked out fine. Charged 159 for “testing” a starter that wouldn’t work lol. Have bought 3 vehicles from here b More

by JOE.WHITE0
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Idk
Oct 03, 2022 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

October 01, 2022

Shottenkirk's service department is the best! Top notch service on every visit with friendly and helpful employees. More

by MHEASLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Adam Barkela, Matt Heasley, Coltan Straker, Alicia Scott, Christian Dorrance, Dylan Miller
Oct 03, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 01, 2022

Dealership is close to my home. This is the reason I purchased my chevys here. The service is great, Staff is friendly and willing to help you in any way More

by garyschirm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Oct 03, 2022 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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