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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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June 04, 2024

Tate was friendly and knowledgeable. The shop was clean and had a nice waiting room. More

by NATHANPIRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
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Jun 05, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for Tate, and for taking the time to leave us this wonderful feedback!

June 04, 2024

Friendly, very responsive,and dealt with a vehicle that is not the most common one,with goal to keep it working and be safe More

by rowdyk9s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
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Jun 05, 2024 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 03, 2024

Didn’t verbally informed me of a lug nut issue like they verbally told me the other issues nor did they replace it. More

by CURTISLQUECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you, Curtis, for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

June 02, 2024

integrity it is everything, I have had nothing but honets fair interactions at shottenkirk! Great folk to work with! More

by chapmandecks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt
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Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

June 01, 2024

Did a good job cleaning my truck but took 6 hours to do a job they say takes 3-4, and have done for me in 2.5 hours before. All I can guess is they scheduled other vehicles over my appointment. More

by gruver323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
Report | Print
Jun 06, 2024 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 01, 2024

Good service but drove 3 hours for service and was told no on cleaning windshield More

by ronpeta66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Morgan Hough, Chance Korte
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Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

May 31, 2024

Very friendly people answer all our questions alex was extremely helpful throughout the whole process More

by MNIEHUS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz
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May 31, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and our team, and we look forward to working with you again.

May 31, 2024

There were very nice and quick with my service on my vehicle. I will continue bring my vehicle there. More

by Joshharvieux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Korte
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Jun 01, 2024 -

Shottenkirk Chevrolet responded

Thank you, Josh, for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

May 31, 2024

Problem was diagnosed incorrectly. Check engine light came back on before I got home. Left Colby a message, didn't call back. More

by harry.riley
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
Report | Print
Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 30, 2024

Quick to get in for a diagnosis on my truck and very professional service. Advisor was detailed and kept me up to date. More

by JKESTER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate Pumphrey
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May 30, 2024 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

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