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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,733 Reviews

1,733 Reviews of Shottenkirk Chevrolet - Service Center

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February 23, 2024

Tate is very rude, careless and disrespectful and he lies. He is not worth the money you guys are paying him. It took 5 months to get my jeep's problem fixed......5 months......totally unacceptable and More

by loriletterpress91
Recommend Dealer
No
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Feb 27, 2024 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 23, 2024

Man working the desk at check in forgot to tell me my car was ready, I finally asked, is that my car. Waited longer than I needed to More

by CLARK.WILLIAM001
Recommend Dealer
No
Employees Worked With
Ryan McClure, Ryan McClure
Report | Print
Feb 27, 2024 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 22, 2024

Service text and clerk were very nice Both were knowledgeable about their work and made me feel like I was important. More

by IMAEMEANS
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jul 22, 2024 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

February 22, 2024

I am very satisfied with Shortenkirk. I am pleased with the service provided. I am extremely satisfied with the technician, Morgan, that helped me with my vehicle. More

by AHAASE91
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Feb 22, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your five-star review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

February 21, 2024

My experience with the dealership has always been positive. The team has been courteous and professional. The wait times have been great. More

by roscoe360
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Feb 22, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 20, 2024

Easy to work with and fast service by Chance and the team. Warranty work so it was a smooth process More

by JOESTEIN15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
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Feb 20, 2024 -

Shottenkirk Chevrolet responded

Joe, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chance met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

February 18, 2024

Its been pretty good n i have that kinda luck so that says alot God blessed me with this car trust n believe ?? cuz every opposition has tried to come against it n God has provided a way or the people to More

by Jsf2750
Recommend Dealer
Yes
Employees Worked With
Chance Korte, Chance Korte
Report | Print
Feb 18, 2024 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear Chance and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 18, 2024

Very friendly. Good service. Followed up with us to see if there was anything else we needed. More

by Jeffnsueshaw
Recommend Dealer
Yes
Employees Worked With
Idk idk
Report | Print
Feb 19, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business, Jeff, and hope to see you again soon!

February 18, 2024

Very helpful and do very well with customers. Helps customers understand how they vehicle works and all the extras More

by JEFFCULP51
Recommend Dealer
Yes
Employees Worked With
Lee Fisher, Lee Fisher
Report | Print
Feb 19, 2024 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, Jeff, we look forward to having you as one of our valued customers for many more years to come!

February 18, 2024

The oil change was more expensive than I had anticipated. Morgan was very polite and courteous. I appreciated him calling to inform me of a billing error. More

by JANEANN4864
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Feb 19, 2024 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad Morgan was able to help, and we hope to see you again!

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