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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,732 Reviews

1,732 Reviews of Shottenkirk Chevrolet - Service Center

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January 31, 2024

Chance was efficient, highly knowledgeable and courteous. He was very helpful. Everyone we dealt with on Monday was terrific! More

by HUGHANDMARCIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
Report | Print
Feb 01, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chance and our team, and we look forward to working with you again.

January 31, 2024

After the rotation of my tires and oil change, I started driving home. One of my tires went flat, and I found three cracked Lugnuts. Also, two of my long lug studs were stripped. Not happy with service. More

by ronpratt4
Recommend Dealer
No
Employees Worked With
Chance Korte, Chance Korte
Report | Print
Feb 04, 2024 -

Shottenkirk Chevrolet responded

Ron, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 31, 2024

They never explained anything to me. Sent me a text through a number where I could text and ask questions and they never replied to my message or acknowledged it. Gave me a quote for $57 More

by SCMCFARLAND14
Recommend Dealer
No
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Feb 04, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 30, 2024

Poor. Didn't know why light was flashing. Made no attempt to ask any one else More

by mlrice1223
Recommend Dealer
No
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Feb 03, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 30, 2024

Very knowledgeable polite and showed me I needed a new filter and let me decide if I waned a new one instead of telling me I needed a new one More

by BILLBLUMBERG749
Recommend Dealer
Yes
Employees Worked With
Chance Korte, Chance Korte
Report | Print
Jan 31, 2024 -

Shottenkirk Chevrolet responded

Thank you, Bill, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 28, 2024

Spoke with Lance and a few other staff members. Very good people. Very upbeat dealership More

by ljschultes
Recommend Dealer
Yes
Employees Worked With
Chance Korte, Chance Korte
Report | Print
Jan 28, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 28, 2024

Scheduling was easy. Chance was very helpful. I felt informed and my cay was checked and repaired. The printout was comprehensive of the service More

by Melissaheck11
Recommend Dealer
Yes
Employees Worked With
Chance Korte, Chance Korte
Report | Print
Jan 29, 2024 -

Shottenkirk Chevrolet responded

Thanks, Melissa, for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 28, 2024

Much faster than normal More detail on the invoice would be nice, as far as fluids added and what all is checked in the inspection. More

by CRAYJ33
Recommend Dealer
Yes
Report | Print
Jan 29, 2024 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we will certainly consider your feedback. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

January 27, 2024

I had was unhappy with my service from another technician and was not getting contacted as told prior, Tate took over as my service contact and was excellent! More

by BRAD.SNOWGREN
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jan 28, 2024 -

Shottenkirk Chevrolet responded

Brad, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 27, 2024

No thanks The dealership was very easy to deal with. The service advisor is top notch. More

by drewrinner08
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 28, 2024 -

Shottenkirk Chevrolet responded

Drew, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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