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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,731 Reviews

1,731 Reviews of Shottenkirk Chevrolet - Service Center

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January 16, 2024

Good It was good and the service was scheduled quick. Got in and out the day of service. More

by GERECKER
Recommend Dealer
Yes
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Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

January 16, 2024

Thanks again for your help. Well done I am very grateful for your time and service for my car Please let everyone know I will recommend you to anyone that is interested in your More

by sbobber77
Recommend Dealer
Yes
Employees Worked With
Chance Korte, Chance Korte
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Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 16, 2024

Quick service fir a warranty repair. Covered repair was explained in clear detail what was being done. More

by DOUGM5
Recommend Dealer
Yes
Employees Worked With
Chance Korte, Chance Korte
Report | Print
Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you, Doug! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet!

January 16, 2024

I feel like I got scammed for my pre owned vehicle I purchased from there and pretty much got my trade in vehicle taken from me for free but it is what it is as far as servicing goes it's good didn't ge More

by SKYCHAL454
Recommend Dealer
No
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jan 20, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 16, 2024

Average experience. Overly pushy when buying car to buy a warranty specifically for electric components that doesn't cover one of the most important electrical things on More

by JUSTOSM80
Recommend Dealer
No
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jan 20, 2024 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 15, 2024

Requested a car wash, i drive 95 miles to get oils changed. Was told it was washed. It was not. He said he washed the wrong truck. Felt like it was just an oh well get ya next time exchange. I can get More

by handyj78
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 15, 2024 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

January 15, 2024

Thanks for the shuttle service. I also appreciate the car wash Thanks for the nice service More

by Cunningham.ann411
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Ryan McClure
Report | Print
Jan 15, 2024 -

Shottenkirk Chevrolet responded

Thank you, Ann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

January 15, 2024

Ryan was absolutely wonderful. He kept me informed on the repair of my car and the cause of the the failure. More

by murraymj
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Ryan McClure
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

MJ, Thank you! Ryan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

January 15, 2024

We were not notified our vehicle was finished, and arrived 15 minutes before we thought they closed. Nobody was around, except at the front desk. My steering wheel has a huge scratch that wasn't there More

by Gotthegirlnextdoor
Recommend Dealer
No
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jan 19, 2024 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 15, 2024

Had to order a part for my pickup 3 to 4 weeks ago and hadn't not heard that it was in at all. So had to stop and check on it. I would have thought that I should have been notified that it was in More

by Sheetswk
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

It's great to hear that Morgan and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

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