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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,725 Reviews

1,725 Reviews of Shottenkirk Chevrolet - Service Center

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September 29, 2024

Fast and friendly as usual. Always satisfied! Pointed out some tire wear. Appreciated the warning. More

by ANDREWSBINCH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
Sep 29, 2024 -

Shottenkirk Chevrolet responded

Andrew, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 28, 2024

Very professional and very knowledgeable. They took care of the update and the oil change and rotation in a timely fashion More

by dannydimes1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure, Colby Oberembt, Chance Korte
Sep 29, 2024 -

Shottenkirk Chevrolet responded

Danny, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 28, 2024

Had to wait 4. 5 hours for service, was quoted 2-3 hours. Asked them to clean my windshield and they could not do that despite me spending over $600… More

by sierra724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
Oct 02, 2024 -

Shottenkirk Chevrolet responded

Sierra, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 26, 2024

It is a customer friendly dealership. The staff are very friendly and helpful. I would recommend them to anyone. More

by LSUTHERLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Sep 27, 2024 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 25, 2024

Colby really understands customer service and car service. I appreciated his professionalism. Overall experience was excellent. More

by JBAKER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Sep 26, 2024 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colby met your expectations. Thank you again for choosing Shottenkirk Chevrolet!

September 21, 2024

Willingness to provide a friendly and helpful service. The dealership is provides a pleasant area for customers to wait whole service is provided. More

by annp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
Sep 24, 2024 -

Shottenkirk Chevrolet responded

We appreciate your business. We'd like to know more about your visit and where you feel Chance can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 21, 2024

Very accommodating and helpful throughout the process. Went above and beyond for us and made my wife feel confident More

by AKILEY1823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz, Colby Oberembt
Sep 23, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 19, 2024

Top notch Service Dept. Easy to lineup appointment. Colby took care of my needs start to finish. Made sure all my questions/ concerns were addressed. Very nice facility. Alw More

by REBLWARRIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Sep 20, 2024 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

September 17, 2024

Colby is very friendly and helpful. He took the time to thoroughly understand the problem that I was attempting to solve. More

by CHRISTYRRELL
Recommend Dealer
Yes
Employees Worked With
Andrew Tyrrell, Colby Oberembt
Sep 18, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 17, 2024

This was probably one of the sloppiest jobs they’ve done. They Didn’t reset the computer for the air filter and the fuel filter. I finally got the Air filter to reset, but it took me till Sunday before the f More

by AFIRKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
Sep 18, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 03, 2024 -

AFIRKINS responded

10-3-24 still no reply. But not a surprise. It’s not 8:13 PM it’s 3:12 PM in the afternoon.

Oct 17, 2024 -

AFIRKINS responded

It’s been 60 days. You say you wanna get to the bottom of it, but you don’t do anything about it. This is how you treat your customers? How many days Do you let go by before you actually take care of things? Very disappointing.

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