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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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September 06, 2024

Meh. Not happy, not upset, just meh. Could be better to be honest. I didn’t interact with Colby or whatever his name is More

by Meh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 11, 2024 -

Shottenkirk Chevrolet responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 06, 2024

Everyone at this dealership was great. Great service all the way around. Salesman, manager, accessory person we're very good to work with. More

by SUSANRAINS1095
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Stone
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Sep 06, 2024 -

Shottenkirk Chevrolet responded

Thank you for your very kind review, Susan! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

September 05, 2024

Y’all fixed my company car in record time I’ve had it to two different shops with the same results and you guys slammed it out of the park!!! More

by Brucewhite53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure, Colby Oberembt, Morgan Hough, Tate Pumphrey, Chance Korte, Patrick Burrell
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Sep 05, 2024 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience, Bruce! We sincerely value your business and look forward to your next visit.

September 03, 2024

They are great. They are very good at what they do, and are very accommodating while they do it. More

by JDAYE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt, Chance Korte
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Sep 03, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 03, 2024

Easy to get an appointment and service was quick. Employee was friendly and efficient. I well be back More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
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Sep 03, 2024 -

Shottenkirk Chevrolet responded

Liz, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chance met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

September 03, 2024

Our experience with Shottenkirk was a quick and efficient process filled with fantastic employees from start to finish. More

by AMERINEJUSTIN
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2024

I never have acceptable service coming here when it comes to customer service. This time I dropped my car off and never got a call that day t was done. I showed up to see about picking it up bc I had to work More

by STROUGHSAYDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McClure
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Sep 06, 2024 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 03, 2024

Professional Service- Very pleasant & courteous at AT All Times. Got to my service needs in a very timely manner ! Very satisfied with the entire process. More

by LRFREY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure, Colby Oberembt, Chance Korte
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Sep 03, 2024 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

September 02, 2024

Very helpful and knowledgeable! He made sure I knew what was going on every step of the way. More

by TRAROBNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
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Sep 03, 2024 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad Chance was able to help, and we hope to see you again!

August 31, 2024

Charged for using credit card. Will not do business there again over a few dollars. Businesses need to find a way- we already pay shop and or disposal fees on top of the charge for More

by Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
Report | Print
Sep 05, 2024 -

Shottenkirk Chevrolet responded

Hi, Nelson. We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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