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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,731 Reviews

1,731 Reviews of Shottenkirk Chevrolet - Service Center

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July 11, 2023

This dealership lied to me about the terms and conditions of the service package. It has cuased continuous issues with me getting service at a fair price and has been extremely agrivating. More

by JAKE.PLINER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
Jul 15, 2023 -

Shottenkirk Chevrolet responded

Jake, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 11, 2023

The service person Sam was rude brushed me off and couldn’t even look at me. Very off putting only know they r ordering a part don’t know what why how long how I will contacted to return or it will al More

by CATHYJ7487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Dusenbery
Jul 15, 2023 -

Shottenkirk Chevrolet responded

Cathy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 11, 2023

I am not sure who Dylan is but the only complaint I have is my sunroof cover still has a wrinkle and it should be on the sliding sunroof cover. They couldn't figure out why my engine light was on. Still com More

by RACE4FRANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller, Samuel Dusenbery
Jul 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. Dylan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

July 11, 2023

I also don't remember who Dylan is. If you really want this info to stick in my mind, have Dylan hand me a card. Shottenkirk is an impressive dealership. They work hard to keep custo More

by DSMARRIOTT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jul 12, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your experience with Shottenkirk Chevrolet. Dylan and our team appreciate your business and hope to see you again soon!

July 08, 2023

Morgan did a great job in the lead of my car service! The service staff did what they always do responsibly take care of me! Great people great staff More

by Craiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morgan and our team met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

Jul 10, 2023 -

Craiger responded

Travis and his team are professional and know how to take care of my needs! That’s why I continue to buy from waukee Shottenkirk! I have purchased 4 vehicles from them in four years and continue to refer family and friends

Jul 10, 2023 -

Craiger responded

Travis keep up the good work and keep hiring excellent staff !

July 07, 2023

5 1/2 hours waisted in the waiting area, because they "thought I was dropping off and coming back". If you buy here plan on being pushed to buy multiple extended warranties. Both vehicles I purchased her More

by ericbarton14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you, Eric, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 07, 2023

Great working with everyone involve and great experience overall. Will come again on the future. More

by JOHNUNDERSCOREMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Alex Plotz
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 07, 2023

They have treated me very well over the last few years The service is very good. And the people are very helpful. More

by ALLBEECARL15A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Black
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Dusenbery
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

July 07, 2023

I had a check engine light on. I called for an appointment about noon but it was the next day before they had an appointment. The check-in man kept me informed. A part needed to b More

by T00BUSYBEAR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The check-in man
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 06, 2023

Our goal is your complete satisfaction. Thanks for your business partnership. Happy independence 4th day More

by Riggsjason57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Jul 07, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

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