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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,730 Reviews

1,730 Reviews of Shottenkirk Chevrolet - Service Center

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April 18, 2023

Very courteous. Always treat me as a person not just a customer number. Their prices are competitive with other Waukee companies. More

by Handyman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coltan Straker
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Apr 18, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 17, 2023

Very good overall experience. Service dept was very timely on finishing extra add one to my vehicle. More

by RHANSEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Apr 18, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

April 16, 2023

Great Service team! Only car dealership I trust with my auto needs. Friendly, knowledgeable staff. More

by tgmalecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher, Scott Cooper, Mike Warne, Coltan Straker
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Apr 16, 2023 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

April 15, 2023

Im very frustated because I cant get people to call me back with updates . They have had my car for over 2 weeks now waiting on a part. I am renting a car and its expensive but I need a vehicle !!! More

by DECURTIS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tate, Cole Dalrymple
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Apr 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 14, 2023

Difficult to discuss price and options Took way too long and had to keep insisting on what we wanted More

by NANCYRAEPEDERSEN@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Cj
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Apr 14, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns.

April 13, 2023

Great service. They fixed my problem, but it only lasted one day. Friendly and helpful. More

by Maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Apr 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

Apr 14, 2023 -

Maxwell responded

My contact info is. 641-757-2356

April 13, 2023

The salesman was great and kept us informed on the status of our new vehicle. Everyone is very friendly at this dealership. More

by Linda Fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Astrid, Sydney , Lee Fisher, Matt Heasley
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Apr 13, 2023 -

Linda Fleming responded

Great service and dealership!

April 13, 2023

Called at last minute while I was on break helping my wife in Hospital and got right in for much needed oil change. Thanks More

by lgcjjl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
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Apr 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet. We hope your wife is feeling better!

April 12, 2023

When I call for an appointment, I have been treated good and the work is always completed on time. More

by ANTISDELMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Scott, Coltan Straker
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Apr 13, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 08, 2023

Scheduled oil change but ended up spending over $200. Was told had engine leak. I had another mechanic look at it and there was no leak. The guy at Shottenkirk gave me an estimate of almost $2000. I More

by ANGKEN612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Carnahan
Report | Print
Apr 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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