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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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April 13, 2023

Great service. They fixed my problem, but it only lasted one day. Friendly and helpful. More

by Maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Apr 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

Apr 14, 2023 -

Maxwell responded

My contact info is. 641-757-2356

April 13, 2023

The salesman was great and kept us informed on the status of our new vehicle. Everyone is very friendly at this dealership. More

by Linda Fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Astrid, Sydney , Lee Fisher, Matt Heasley
Apr 13, 2023 -

Linda Fleming responded

Great service and dealership!

April 13, 2023

Called at last minute while I was on break helping my wife in Hospital and got right in for much needed oil change. Thanks More

by lgcjjl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Apr 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet. We hope your wife is feeling better!

April 12, 2023

When I call for an appointment, I have been treated good and the work is always completed on time. More

by ANTISDELMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Scott, Coltan Straker
Apr 13, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 08, 2023

Scheduled oil change but ended up spending over $200. Was told had engine leak. I had another mechanic look at it and there was no leak. The guy at Shottenkirk gave me an estimate of almost $2000. I More

by ANGKEN612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Carnahan
Apr 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 08, 2023

Colby provided professional-grade service from start to finish. His communication skills and professionalism are the reasons why I will be a return customer. I would recommend this service department to an More

by joshuamiller0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby - Senior Service Advisor
Apr 09, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, Joshua, and for taking the time to leave us this wonderful feedback!

April 06, 2023

Poor communication between the team and me. Service representative unable to describe what/why they were concerned. Told me he was required to tell me their recommendation because the call is r More

by Thm2616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
Apr 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 06, 2023

Wonderful staff and always ready to help me with a problem or to give me advice More

by BFREDMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Kyle Carnahan, Coltan Straker
Apr 07, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon.

April 05, 2023

Service was on time with an hour wait. Service personnel were pleasant and helpful. Have always had a good experience with thus dealerships. More

by JM.HIATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get a name.
Apr 06, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

April 05, 2023

Friendly, kept car clean, and worked quickly. Followed up when work was completed to explain everything. More

by Kim Walford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela, Kyle Carnahan
Apr 06, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

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