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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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March 30, 2023

The car was acting funny so my husband took it in and even with no appointment was able to get the car in with diagnosed and on his way again in less than 2 hours! Even better everything that needed done More

by Ahya515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Apr 02, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 29, 2023

Wait time was not bad for an oil change fairly quick. The thing I was not happy with at all was about an hour after I left I got a check engine light on an popped my hood to see if it was a simple issue More

by LKSKRUEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember his name.
Apr 03, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 29, 2023

Maybe it was a Monday but not very enthusiastic team. Had to speak to three different people o check me in for schedule appointment. More

by WJB22573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Miller
Mar 31, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 29, 2023

Great service. Was very happy with CJ and staff. He gave us several options to look at and was willing to work with us. More

by SBARRYHI60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
Mar 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 29, 2023

Great service and always helpful. Thank you for the car wash. We will bring it back again More

by bigdaddy6159401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Adam Barkela, Kyle Carnahan, Cole Dalrymple
Mar 31, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

March 25, 2023

Fast and friendly service! Scheduling was easy! Nice clean waiting area. Very pleased with the service received. More

by papachris208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela, Cole Dalrymple
Mar 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Adam, Cole, and our team. We're glad to hear we delivered such a great experience!

March 25, 2023

It was the first time I went there and it was pretty confusing to find my way around. Overall the employees who helped show me where to go were nice and helpful. I was a little shocked at the overall pr More

by dm8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know any names of those I worked with
Mar 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 23, 2023

I enjoy the road trip to have the car serviced. Especially like the friendliness and experience of the staff. More

by BFREDMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Coltan Straker, Cole Dalrymple
Mar 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 21, 2023

Colton was fantastic to work with. Everything was handled professionally and he was very easy to work with. More

by Chase Griffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Mar 21, 2023 -

Shottenkirk Chevrolet responded

Chase, Thank you for your business and this review. We're happy to hear Coltan and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 20, 2023

Fixed the air leak problem around the sun roof, I hope. We’ll see. Service rep was courteous and helpful. More

by LARRYMCD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 21, 2023 -

Shottenkirk Chevrolet responded

Thank you, Larry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

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